Emotion At Work

My guest for this podcast is Dr. Emily Hofstetter and we get into geeky (as is often the case with me) detail about linguistics, conservation analysis and what Emily calls 'non lexical vocialisations'.  A more everyday term would be the non-word noises that feature in interaction.  We talk about how her (and others) research can be really helpful for us to look at talk and conversation in the workplace.     Your references (as always)   around 6 minutes - https://www.streetwisdom.org/   around 12 minutes - Harvey Sacks was mentioned and this is a 1978 paper on turn-taking with Emanuel Schegloff and Gail Jefferson  https://pure.mpg.de/rest/items/item_2376846_3/component/file_2376845/content   around 13 minutes - Non Lexical Vocialisation  https://nonlexicalvocalizations.com/   around 16 minutes - we talk about turn-taking and here is a nice summary of this phenomenon from Stephen Levinson https://pure.mpg.de/rest/items/item_2193297/component/file_2240007/content   around 21 minutes - I ask Emily for a working definition of Conversation Analysis (CA) here is one from online  https://www.communicationtheory.org/conversation-analysis/   around 36 minutes - this is the paper with Jessica Robles that I mentioned where I first found Emily's work https://www.academia.edu/download/57694512/SYMB_396_REV_EV.PDF   around 41 minutes - Emily mentions Sally Wiggins and her research into noises at mealtimes, here is a link to one of those papers on disgust http://www.diva-portal.org/smash/get/diva2:1143930/FULLTEXT02 or here for moments of pleasure  https://www.ncbi.nlm.nih.gov/pmc/articles/PMC6626903/   around 48 minutes - we talk about dis-preferred responses and here is a link to a chapter about conversation analysis including dispreferred responses  https://s3.amazonaws.com/academia.edu.documents/43839945/The_Handbook_of_Applied_Linguistics_Team_Nanban_tmrg.pdf?response-content-disposition=inline%3B%20filename%3DThe_Handbook_of_Applied_Linguistics_Team.pdf&X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAIWOWYYGZ2Y53UL3A%2F20200205%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20200205T145009Z&X-Amz-Expires=3600&X-Amz-SignedHeaders=host&X-Amz-Signature=81db1bc04945a4e9f8a59ba2e9ef364239c172c0059ce54b2a270c59e1be69f7#page=281   around 50 minutes- we talk about creaky voice, here is a link to a paper on that phenomenon  https://www.researchgate.net/profile/Jody_Kreiman/publication/281119746_Acoustic_properties_of_different_kinds_of_creaky_voice/links/55d75bad08aeb38e8a85a866.pdf   around 56 minutes - we recommend some books, here are the links   https://www.amazon.co.uk/Talk-Science-Conversation-Elizabeth-Stokoe/dp/1472140842/ref=sr_1_1?adgrpid=64739266474&gclid=Cj0KCQiA7OnxBRCNARIsAIW53B_VZGiQjJYFXdkMlTMl1dvgNeRPCWYkIYmkRXg0_YN6NsLMTRHv8CYaAoKaEALw_wcB&hvadid=310587725214&hvdev=c&hvlocphy=1006522&hvnetw=g&hvpos=1t1&hvqmt=e&hvrand=3831623842289732855&hvtargid=kwd-574014848791&hydadcr=24428_1748934&keywords=talk+elizabeth+stokoe&qid=1580914457&sr=8-1 https://www.amazon.co.uk/Affectivity-Interaction-objects-English-Pragmatics/dp/9027256209/ref=sr_1_1?keywords=Affectivity+in+Interaction%3A+Sound+Objects+in+English&qid=1580914692&sr=8-1     More from Emily: Youtube: https://www.youtube.com/channel/UClsFYWz5vIm8pFYFfpcrQaA Twitter: https://twitter.com/EMdoesCA  Bio: https://emilyhofstetter.ca/   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

This episode looks at neuroscience and organizational change. My guest on this podcast, Hilary Scarlett, is both a practitioner and an author and in the most recent edition of her book, she brings together the neuroscience of organizational change. I was particularly interested in getting this guest on as she has those two different perspectives.   Your references as always: Book: Neuroscience and Organisational Change by Hilary Scarlett Social pain:  Eisenberger, NI, Lieberman, MD, & Williams, KD (2003) Does rejection hurt? An fMRI study of social exclusion. Science, 302, 290-292 'Best in show': cortisol and the impact on behaviour (and on dogs!):  Jones, AC,  and Josephs, RA, (2006) Interspecies hormonal interactions between man and the domestic dog, Hormones and Behaviour 50 pp393-400 Mehta, PH, Jones, AC, and Josephs RA (2008) The social endocrinology of dominance: basal testosterone predicts cortisol changes and behaviour following victory and defeat, Journal of Personality and Social Psychology 94 (6) pp1078-93 Sherman et al (2016) Sex differences in cortisol's regulation of affiliative behaviour Hormones and Behaviour   Learning later in life:  Feldman Barrett, L, (2017) How ‘superagers’ stay sharp in their later years, The Observer 30 April 2017. https://www.theguardian.com/science/2017/apr/30/work-on-your-ageing-brain-superagers-mental-excercise-lisa-feldman-barrett   More from Hilary:  LinkedIn: https://www.linkedin.com/in/hilaryscarlett/  Twitter: https://twitter.com/Hilary_Scarlett    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

This episode looks at Equality, Diversity and Inclusion. The topic in this episode is one that I’m very conscious of and aware of because as a middle-aged white man I’m conscious of the advantages this brings me in life.  If I think back over my career this consciousness hasn’t always been with me.  Whether that’s because of the wider conversation that’s happening around equality, diversity and inclusion or whether that’s with age I’ve become more aware of it. Our guest today, Mayokun 'Mac' Alonge, is working hard to change the awareness and consciousness around equality, diversity and inclusion.   Happy listening!   More from Mac: LinkedIn: https://www.linkedin.com/in/mayokunalonge/ Website: https://theequalgroup.com Twitter: https://twitter.com/theequalgroup   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/    

This episode is a new format for the podcast.  I have gone back over some of our previous episodes and pulled together a 'best of sort of episode with a focus on 'Emotion'.  Episodes; 2 (with SJ Lennie), 25 (with Cliff Lansley), 26 (with Jo Wainwright) and 27 (with James Gross) all took a slightly different perspective on emotion and yet there were also some similarities and differences.  I wanted to pull out these similarities and differences and add to them with some reflection, comments and narration of my own.  I am not 100% sure if it works as a format and please let me know what you think.   Your references can be found on the original episode's show notes.  Happy Listening   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

This episode looks at evaluating learning. My guest is someone whose surname spikes a lot of discussion and debate within learning and development, organizational development and the HR sector. I’ve known Jim Kirkpatrick since we first met in 2012 and we’ve worked together since. I feel very honored to be one of the few people in the world that are a certified Kirkpatrick evaluation program facilitator. We look at why you should evaluate learning, the approaches you should take and bust some of the myths out there that surround learning evaluation.   As always, here are your references: Find out more about the Kirkpatrick Programmes run with Developing People Globally: https://www.dpgplc.co.uk/courses-qualifications/learning-and-development/kirkpatrick-four-levels-evaluation-certification-programme/ Visit the Kirkpatrick Partners website: www.kirkpatrickpartners.com Sign up free for resources and newsletters on the Kirkpatrick website at: https://www.kirkpatrickpartners.com/Resources You can find details of the book Jim mentioned, ‘Kirkpatrick Four Levels of Evaluation’ on this link: https://www.amazon.co.uk/Kirkpatricks-Four-Levels-Training-Evaluation/dp/1607280086 Good to Great by Jim Collins: https://www.amazon.co.uk/Good-Great-Jim-Collins/dp/0712676090/ Find Kirkpatrick Partners on Twitter: https://twitter.com/TheKirkpatricks and on Linked In: https://www.linkedin.com/company/kirkpatrick-partners-llc/ For Paul Thoresen (Survey Guy) visit his Twitter profile at https://twitter.com/surveyguy2   More from Jim:  LinkedIn: https://www.linkedin.com/in/kirkpatrickfourlevelevaluation/ Twitter: https://twitter.com/Jim_Kirkpatrick   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/    

This episode tackles a current and complicated area of Digital Body language.  Digital communication, learning and interaction continue their upward trend and my guest this week is on the leading edge of that curve. The wonderful Jo Cook  and I take this podcast down a particular route for digital body language.  We focus on the interactional aspects and we explore how we can use and harness the power and opportunities technology offers us to actively consider if not read others' Digital Body Language.  We are aware enough that it is not all sunshine and rainbows and so we get into the challenges and strategies to overcome them too.   As always, here are your references:   Steve Woods digital body language blog (mentioned around 9 minutes) http://digitalbodylanguage.blogspot.com   Jo’s Digital Body Language blog with research links (mentioned around 10 minutes): https://lightbulbmoment.info/2018/04/04/what-is-digital-body-language/   The Good Practice Podcast Jo appeared on as a guest (mentioned around 11 minutes) http://podcast.goodpractice.com/120-why-are-most-webinars-so-terrible   Some research about emoji use from 2015-2017 (mentioned around 13 minutes) https://blog.emojipedia.org/emoji-sentiment-analysis-2015-2017/   A link to the #TJWow webinar series (mentioned around 14 minutes) https://www.trainingjournal.com/event/tj-wow-webinar-engagement   Find Training Journal on Twitter @TrainingJournal   Find the @LnDConnect Twitter account here and you can search for the Friday morning chat #LDInsight (mentioned around 18 minutes)   You will be able to find the podcast that Jo mentioned with the man from IKEA here in January 2019 (mentioned at 25 minutes)  https://lightbulbmoment.community/lightbulb-moment-podcast   Resources about the conversational floor and turn-taking (Mentioned around 37 minutes) https://www.thoughtco.com/turn-taking-conversation-1692569 *there are some other really nice resources in here too*   Esther Barrett profile (mentioned at around 39 minutes) https://www.jisc.ac.uk/staff/esther-barrett   The Human Voice by Anne Karpf (mentioned around 43 minutes) https://www.amazon.co.uk/Human-Voice-Story-Remarkable-Talent/dp/0747585377   Buzzing Communities by Richard Millington (mentioned around 43 minutes) https://www.amazon.co.uk/Buzzing-Communities-Bigger-Better-Active/dp/0988359901   Shameless plug for the Emotion at Work community (44 mins) https://community.emotionatwork.co.uk   More from Jo: Twitter: https://twitter.com/LightbulbJo  Community: https://lightbulbmoment.community LinkedIn: https://uk.linkedin.com/in/jo-cook-52b36616   Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

This episode kicks of 2019 at the start of a new period of change and challenge for me. This is my review of 2018 and a look ahead to 2019.  I am very reflective and open in sharing what I am thinking and feeling about what has been and what is ahead.     Your references as always:   I mention episode 16 (2 mins) where I kicked of 2018 and it is actually episode 14 *oops*.  Here’s the link to the right episode though: https://emotionatwork.podbean.com/e/episode-14-emotion-at-work-in-stories-phil-willcox/   Here is a link to the “3 good podcast” episode that I mention (7 mins): https://threegood.podbean.com/e/the-3-good-podcast-episode-21-two-guys-talking-about-wellbeing/   Here are all of the 'stories’ episodes of 2018 I mention (13 minutes): Episode 16 focussing on Imposter Syndrome https://emotionatwork.podbean.com/e/episode-16-emotion-at-work-stories-imposter-syndrome/ Episode 17 focussing on Burnout https://emotionatwork.podbean.com/e/emotion-at-work-stories-burnout/ Episode 22 focussing on Anxiety and difference https://emotionatwork.podbean.com/e/episode-22-emotion-at-work-stories-anxiety-difference-and-minority-groups/ Episode 28 focussing on Depression https://emotionatwork.podbean.com/e/episode-28-emotion-at-work-stories-depression/ Episode 30 focussing on being a survivor of abuse and the impact when in the workplace https://emotionatwork.podbean.com/e/episode-30-emotion-at-work-stories-working-as-an-unhealed-victim-of-child-abuse/   For other episodes, please see the wider back catalog available here: https://emotionatwork.podbean.com/     Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

This episode tackles a notoriously tricky area, Organisational Change.  One thing is for sure that for HR, Learning and Organisational Development practitioners we are working with change. My guest this week is the wonderful Julie Drybrough. In this wide-ranging conversation, we explore how aspects of; identity, belonging, control, power can all affect organizations and their ability or propensity to change.  Jools talks about the 'invisible hand' that guides what happens in organizations and how in her work, she often makes that invisible stuff visible.   We both share some specific examples from past and present work and talk about the strategies, techniques and methods we use to support organizations and ourselves as practitioners too.     As always, here are your references: The blog post Jools wrote about culture change and fog https://fuchsiablueblog.wordpress.com/2018/09/12/digital-transformation-culture-fog/ Quote from Martin Luther King Jr about love and power https://www.goodreads.com/quotes/134364-power-without-love-is-reckless-and-abusive-and-love-without Martin Bubers 'I and Thou' https://www.amazon.co.uk/Martin-Bubers-Thou-Practicing-Dialogue/dp/0809141582/ref=sr_1_3?ie=UTF8&qid=1541360799&sr=8-3&keywords=i+thou The Culture Code by Daniel Coyle https://www.amazon.co.uk/Culture-Code-Secrets-Highly-Successful/dp/1847941265/ref=sr_1_1?ie=UTF8&qid=1541361475&sr=8-1&keywords=culture+code William Isaacs and Dialogue - the art of thinking together https://www.amazon.co.uk/Dialogue-Art-Thinking-Together-Communicating/dp/0385479999/ref=sr_1_1?ie=UTF8&qid=1541361533&sr=8-1&keywords=william+isaacs+dialogue 'On Dialogue' by David Boam https://www.amazon.co.uk/Dialogue-Routledge-Classics-David-Bohm/dp/0415336414/ref=sr_1_4?ie=UTF8&qid=1541361581&sr=8-4&keywords=david+bohm   More from Julie:  LinkedIn: https://www.linkedin.com/in/julie-drybrough-969b647/  Twitter: https://twitter.com/fuchsia_blue  Website: https://fuchsiablueblog.wordpress.com/about/    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

For this episode, we delve into Community Management with our guest Ady Howes. Now there is an argument that with the Emotion at Work hub recently launched this episode is either Phil being really shameless, sensible or maybe even organized.  You, fair listener, can choose ;-)) During the conversation Ady and Phil explore; emotions for community members, managers, leaders in organizations and the links into culture too.  They also share some of their experiences of community management done well and.... less well.     Your references for this one: Buzzing Communities by Richard Millington and thanks to Jo Cook (@lightbulbJo) for the recommendation https://www.amazon.co.uk/Buzzing-Communities-Bigger-Better-Active/dp/0988359901 The 5 P's of Community Management from the amazing Mike Collins (@CommunityMike) https://www.dpgplc.co.uk/resource/creating-community-practice-5-p-framework/ The Diffusion of Innovation Curve: https://www.ou.edu/deptcomm/dodjcc/groups/99A2/theories.htm Festival of Work 2019 (aka the L&D Show) http://www.festivalofwork.com/ Thanks for listening   More from Ady:  LinkedIn: https://www.linkedin.com/in/adyhowes/  Twitter: https://twitter.com/adyhowes    Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/  

It’s a solo outing for Phil on this episode as he wanted to do a stock take, update and the future type episode. In this, he shares the creation of the ‘Emotion at Work hub’, why this hub has been created and what it is there to do. Phil also explores his ongoing research, his experiences with psychological pressures that influence his behaviour. He also outlines what you fair listener can expect over the coming months.    Here are your references:   The Emotion at Work hub https://community.emotionatwork.co.uk   Joe Navarro’s book https://www.amazon.com/What-Every-BODY-Saying-Speed-Reading/dp/B006ZNFEKW   How academic journals are ranked https://en.m.wikipedia.org/wiki/Journal_ranking   HR’s most influential thinkers list http://www.hrmagazine.co.uk/hr-most-influential/2018-results   Rob Briner can be found here: https://twitter.com/Rob_Briner?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor   Mark Gilroy can be found here: https://twitter.com/thatmarkgilroy?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor   Nick Court can be found here: https://twitter.com/scruffy_nick?lang=en   His company the PX (People Experience) Hub can be found here: https://pxhub.io   Simon Heath can be found here: https://twitter.com/simonheath1?lang=en   Julie Drybrough can be found here https://mobile.twitter.com/fuchsia_blue?locale=el   Episodes 12, 24 and 29   https://emotionatwork.podbean.com/e/episode-12-emotion-at-work-in-impression-management/ https://emotionatwork.podbean.com/e/emotion-at-work-anniversary-special/ https://emotionatwork.podbean.com/e/episode-29-emotion-at-work-in-banter-impoliteness-and-power/   Ross Garner can be found here: https://mobile.twitter.com/rossgarnergp   My paper can be found here: https://www.degruyter.com/view/j/pr.2018.14.issue-2/pr-2018-0012/pr-2018-0012.xml?intcmp=trendmd     Follow us on Instagram for exclusive Podcast updates! https://www.instagram.com/emotionatworkpodcast/   Learn more about Emotion at Work: https://www.emotionatwork.co.uk   Connect with Phil: https://www.linkedin.com/in/phil-willcox-02013425/