The Strategy of Health

In this episode, Cole Lyons from the American Journal of Healthcare Strategy interviews Dr. Kate Sowerwine, a board-certified allergist, immunologist, and Chief Medical Officer at Recuro Health. Dr. Sowerwine shares her journey into telemedicine, starting with the startup Wellvia, which was since acquired by Recuro Health. She discusses Recuro Health's focus on behavioral and urgent care across all 50 states, emphasizing accessibility and personalized care through innovative services such as at-home lab tests, pharmacogenetics, and DNA testing for hereditary cancers. Dr. Sowerwine details the unique approach that Recuro Health takes towards customizing healthcare solutions for mid-market employers, TPAs, and brokers. She also highlights the importance of continuous care, physician satisfaction, and the strategic steps Recuro Health takes to ensure quality care and quick response times.00:00 Introduction and Guest Welcome00:33 Meet Dr. Kate Sowerwine00:49 Journey into Telemedicine03:00 Growth and Expansion of Services04:24 Personal Motivation and Mission05:43 Unique Aspects of Recuro Health07:02 Challenges and Solutions in Telemedicine08:06 Physician Experience and Satisfaction09:52 Virtual Primary Care and Accessibility15:04 Patient Records and Data Management22:03 Final Thoughts and Contact Information

In this episode, Cole from the American Journal of Healthcare Strategy interviews Crystal Broj, the Chief Digital Transformation Officer at the Medical University of South Carolina (MUSC). Crystal shares insights on MUSC's digital transformation journey, highlighting key innovations such as robotic process automation (RPA), Nuance DAX for ambient scribing, and the implementation of a natural language processing voice bot named Emily. With a focus on improving patient care and operational efficiency, Crystal discusses the challenges and successes in integrating these technologies. She also emphasizes the importance of leadership support, the physician partnership in adoption, and the need for continuous innovation. Join this episode to learn about the groundbreaking work happening at MUSC and the future of digital healthcare transformation. 00:00 Introduction and Guest Introduction 00:34 Crystal's Role and MUSC Innovations 02:25 MUSC's Scale and Achievements 05:30 Innovative Projects at MUSC 07:48 Challenges and Successes in Digital Transformation 22:15 Voice Bot and Future Innovations 25:55 Collaboration and Implementation Challenges 28:28 Conclusion and Final Thoughts

Join Cole from the American Journal of Healthcare Strategy as he speaks with Tyler Smith, Director of Community Health at Mercy Health Lima, Ohio. In this insightful episode, Tyler shares the strategies and efforts involved in addressing community health needs, focusing on areas such as chronic disease management, housing, mental health, and food insecurity. He discusses the collaborative work with local health departments, nonprofits, and community partners to bridge healthcare gaps and improve health outcomes for diverse populations. Tune in to learn about the impactful programs and the comprehensive approach taken by Mercy Health Lima to extend care beyond the hospital walls. 00:00 Introduction and Guest Introduction 00:41 Role and Responsibilities of Community Health Director 03:07 Challenges in Community Health 04:25 Addressing Housing Issues 10:07 Community Health Improvement Plan 17:18 Engaging Rural and Urban Communities 21:06 Conclusion and Future Goals

Join Cole Lyons from the American Journal of Healthcare Strategy as he interviews Arianne Dowdell, Vice President and Chief Culture & Engagement Officer at Houston Methodist. In this engaging discussion, Arianne shares her unique career journey from television and law to her current leadership role in healthcare. They explore the importance of DEI initiatives, the impact of a positive workplace culture, and how diverse perspectives drive innovation in healthcare. Discover how Houston Methodist is fostering a sense of belonging, improving retention rates, and contributing to the community through their DEI and health equity efforts.00:00 Introduction and Importance of Culture00:25 Meet Arianne Dowdell: Career Journey01:30 From Law to Healthcare: A Unique Path03:15 Mentorship and Early Career Influences05:11 Transition to Leadership Roles06:42 University Experience and DEI Involvement08:42 Joining Houston Methodist10:26 Key Qualities for Success in DEI15:14 Current Initiatives at Houston Methodist19:14 Impact and Benefits of DEI25:36 Innovation and Diversity of Thought30:02 Conclusion and Final Thoughts

In this insightful episode, host Cole Lyons from the American Journal of Healthcare Strategy discusses executive project management techniques with Mitchell Fong, a seasoned leader with 15-20 years of experience in healthcare innovation and digital health. Mitchell shares his expertise on managing large-scale projects, especially under the immense pressure of the COVID-19 pandemic. He emphasizes the importance of agile methodologies, community focus, transparent communication, and continuous improvement. Mitchell also offers valuable advice for healthcare executives on how to innovate effectively while managing capacity and avoiding burnout. Tune in for a comprehensive look into how to drive meaningful change in healthcare systems.00:00 Introduction and Purpose00:22 Meet the Expert: Mitchell Fong02:22 COVID-19 Response and Innovation06:09 Personal Strategies for Managing Crisis10:31 Agile Project Management in Healthcare21:09 Future Strategies and Community Focus22:56 Conclusion and Final Thoughts

In this episode of the American Journal of Healthcare Strategy, host Cole Lyons is joined by Tannasia Gonzalez, Deputy Chief Quality Officer at the Jewish Board of Family and Children Services. Tannasia, who prefers to go by 'T', shares her extensive experience in improving quality and client experience in healthcare. She discusses her team's role in data analytics and quality improvement, focusing on how small data can transform healthcare processes. Drawing from her background, particularly her impactful work at an HIV/AIDS clinic, Tannasia emphasizes the importance of listening to clients, front desk staff, and leveraging small data for identifying and solving systemic issues. She also highlights the significance of customer feedback, the role of Six Sigma methodologies, and offers practical advice for getting started with quality improvement projects in complex healthcare settings. Don't miss this insightful conversation enriched with strategies to drive excellence in mental health and social services.00:00 Introduction to the Project00:24 Meet Tannasia Gonzalez01:00 Role and Responsibilities at the Jewish Board01:43 Quality Improvement and Data Analytics02:27 Lean Six Sigma and Organizational Transformation04:30 Understanding Small Data05:07 Impact of Small Data on Healthcare12:32 Challenges and Successes in Quality Improvement14:53 Engaging with Patients and Clients17:02 Getting Started with Quality Improvement22:29 Final Thoughts and Takeaways

In this episode of the American Journal of Healthcare Strategy, host Cole Lyons interviews Dr. Damir Utrzan, Chief Compliance and Strategic Development Officer at Horowitz Health. Dr. Utrzan discusses his extensive career in mental health, transitioning from a clinician to a strategic business role. He emphasizes the critical importance of human connection in therapeutic outcomes and explores the challenges and solutions in staff shortages, profitability, and the complex processes of setting up mental health facilities. Tune in for an insightful conversation that sheds light on the intersection of clinical practice and business operations in the mental health sector. 00:00 Introduction: The Power of Human Connection 00:26 Meet Dr. Damir Utrzan: A Journey in Mental Health 01:36 Transition to Business Leadership 06:43 Challenges in Mental Health Staffing 11:34 Innovative Solutions for Mental Health Care 16:35 Sustainability and Profitability in Mental Health Facilities 25:06 Advice for Future Leaders

In this conversation, Alex Maiersperger, a Global Healthcare Product Marketing Leader at SAS and Co-Founder of the Advancement League, shares insights on the interdependence of health and healthcare. He discusses the systemic challenges faced by healthcare today, and the need for public health initiatives alongside medical advancements. They emphasize the importance of lifestyle choices and community engagement, advocating for a collaborative approach to drive meaningful change in health outcomes and the future of the healthcare system.

Cole Lyons from the American Journal of Healthcare Strategy interviews Anil Saldanha, Chief Innovation Officer at Rush, a leading health system in Chicago. Discussing the transition from software engineering to healthcare innovation, Anil shares insights on Rush's strategic focus on community health and equity. The conversation explores the concept of the 'death gap' in Chicago, the pivotal role of public and private partnerships, and innovative approaches in technology, business, and healthcare. Anil highlights initiatives such as the Anchor Mission Network and the Sankofa Wellness Center designed to improve health outcomes and reduce life expectancy discrepancies in underserved communities. 00:00 Introduction to Community Health Strategy 00:30 Meet Anil Saldanha: Chief Innovation Officer at Rush 02:08 Anil's Journey from Software Engineering to Healthcare 09:43 Challenges and Innovations in Healthcare 10:36 Addressing Health Equity in Chicago 13:07 Rush's Community Health Initiatives 21:35 The Economic Impact of Local Investments 28:37 The Role of Systems Engineering in Healthcare 30:45 Future Directions and Final Thoughts

Join Cole from the American Journal of Healthcare Strategy as he interviews Eric Reimer, winner of the Entrepreneur of the Year award, about his innovative approach to managing chronic diseases such as kidney disease. Eric discusses how his company uses data analytics and personalized care plans to improve health outcomes and efficiency. They explore the challenges of data collection, the importance of working with trusted providers, and the critical role of social determinants of health. Eric also shares insights on their successful launch in Puerto Rico and the value-based payment model that drives positive clinical outcomes and savings for health plans. 00:00 Introduction and Guest Welcome 00:50 Approach to Managing Chronic Diseases 02:14 Data Collection and Analysis 04:07 Customized Care Plans and Technology 09:29 Addressing Social Determinants of Health 12:54 Success in Puerto Rico 15:43 Provider Collaboration and Benefits 22:09 ROI and Value-Based Payment Models 25:53 Conclusion and Future Insights