DEO's Growth Secrets Podcast for Dental Organizations

Building on Part 1 of the Chaos to Amazing Results series, in this Part 2 episode, Host Ken Kaufman interviews Guest Jodi Evans as she explores why clarifying who is on your team and who they interact with needs to come before building the vision for the team and each individual.

Ken Kaufman starts a several part series interviewing Jodi Evans, COO of National Dental Partners on the topic of converting Chaos into Amazing Results. Listen in to Part 1 as Jodi shares how to determine your level of organizational chaos and the first step to take to convert chaos into amazing results.

Emmet hosts the ADSO's Bradley Rightnowar to discuss the importance of understanding how laws and upcoming bills impact the DSO and dental industry and why dentist-entrepreneurs and DSO leaders need to get and stay educated about them. Emmet and Bradley discuss the role of the ADSO: to lobby for, against or to add input into bills and policies at the federal and state level that can affect both patients and businesses. They use California Senate Bill 977 as a case study and how its implications can trickle into other states. They also discuss legislation regarding PPE, insurance and more.

Emmet hosts Sarah Varney and Christine Diehl, Co-Founders/CEOs of DSO Hygiene Excellence. They discuss the inception of their company, the backstory of how their practice transitioned to a DSO and their positive experience with it. They also touch on what happens to hygiene teams when DSO acquisitions happen: change management, autonomy, and more. Plus Sarah and Christine discuss their vision of elevating the profession of dental hygiene to be leaders in their DSO offices.

In this episode Emmet hosts Mitchell Goldman, JD, CEO of Mid-Atlantic Dental Partners. With over 30 years of experience in healthcare, Mitchell shares his experience and insight with Emmet into what he sees for the future of dentistry and DSOs, referring back to what primary care went through in the 1980s. He reminds Emmet and DSO leaders that the trajectory that group dentistry is not new but different as medical practices went through it before. Both Emmet and Mitchell agree the focus of group dentistry is elevating the quality of care for the industry. They also discuss the complexity of leading a DSO through COVID-19, medical and dental care coming together, dental school and more.

Emmet talks with Ken Kaufman, CFO of National Dental Partners (formerly Community Dental Partners), about private equity (PE) and access to capital. They discuss the 5 truths of PE: they don't want to buy you out; they don't want to control your clinical operations; they want you to keep a great culture; they want clarity on your vision; and they want clarity on the financials of your dental group.

In this episode, guest host Ken Kaufman interviews the new ADSO President Emmet Scott. They discuss his vision for the ADSO for his 3 year tenure — the 5 principles to revolutionize the DSO industry: aligning the industry, increasing patient access and care; team/clinician support; integrating dentistry's role in healthcare/oral systemic link in health; and keeping a future-focused customer-oriented mindset.

In this episode Emmet discusses "Straight Talk" with Jackie Brown, Director of HR of Community Dental Partners. It's an approach that helps address communication breakdowns in organizations and between employees by facing issues when they happen. This allows for positive communication, working toward collaboration — a professional and consistent way to resolve issues and maintain culture by attacking the problem not the person. Conflict resolution communication always needs to happen even within a DSO that is core-value driven and has great culture.

Ken Kaufman interviews CFO Patrick Nelson to discuss the process his organization when through to identify and roll-out their core values just a year ago. Listen in as Patrick reveals many lessons learned and other advice crucial for emerging DSO who want to avoid making the same mistakes he has. After growing through acquisition to 20 locations and almost 40 full-time doctors supported, Patrick's commentary is full of valuable nuggets you don't want to miss.

This episode is a discussion of the HHS Funds expansion. On July 10th, HHS announced that this portal and the application process are open to dentists who have not previously been eligible to receive funding through the Provider Relief Fund. This decision will provide the necessary funding for dental practices to continue to rebound across the country. The Association of Dental Support Organizations (ADSO) has been instrumental in making this happen. To discuss the history, benefits and how to apply, Emmet is joined by ADSO's Executive Director Christopher Badgley; Preston Marchant, Director of Revenue Accounting, National Dental Partners; Benjamin Mezer, Chief Compliance Officer, Hero Practice Services; and Ken Kaufman CFO, National Dental Partners.