ProSight Banking Strategies
ProSight Financial Association
The ProSight Banking Strategies Podcast is here to inform you on the top trends, challenges, and opportunities in banking today. Formed from the merger of BAI and RMA, trusted organizations that have been supporting financial services leaders over 100 years, ProSight is a leading non-lobbying connector of people and information with deep expertise in risk, fraud, compliance, and retail and commercial banking. Our purpose is to empower financial services leaders to strengthen and advance our industry through training and insights, as well as tools and resources like this podcast.
Episodes
Mentioned books
Sep 27, 2022 • 19min
28.06 - Want to connect better with customers? Try empathy
Success at bank contact centers has long been measured by resolution speed and call volume. But is this changing?
Terri Panhans from Vericast joins us to share her insights on how the role of contact centers is evolving as day-to-day banking transactions go increasingly digital.
Sep 20, 2022 • 19min
28.05 - Data's expanding role in protecting against fraud
Banking institutions lose billions of dollars each year to fraud, and every dollar lost comes with a 4X multiplier that jacks up the costs.
Greg Kanevski from ServiceNow shares his insights on how banks and credit unions can put data to better use to push back on the bad actors and save big money in the process.
Sep 13, 2022 • 18min
28.04 - Tapping into a new talent pool for banking
Banks and credit unions are challenged to fill job openings as they go up against fintechs and other competitors in a tight labor market.
Craig Alexander, head of talent acquisition at BMO Financial Group, tells us about their new hiring program focused on a population segment looking for opportunity.
Sep 6, 2022 • 19min
28.03 - Why Know Your Business should be a bank’s business
Everyone in banking knows about KYC – Know Your Customer. Less well-known is its close cousin, Know Your Business.
Heidi Hunter, chief product officer at IDology, joins us to talk about the role of KYB for banking institutions and how they can do it more effectively.
Aug 30, 2022 • 20min
28.02 - Investing in a more diverse fintech future
In the ultracompetitive fintech space, it’s hard for any startup to attract funding, and it’s even harder for Black, Hispanic, women and LGBTQ entrepreneurs.
Elizabeth McCluskey from the Discovery Fund at CUNA Mutual joins us to discuss investing in fintechs being started up by members of underrepresented groups.
Aug 23, 2022 • 20min
28.01 - Building future bank leaders by sending them away
Like other businesses, banks and credit unions always have to be on guard against organizational inertia.
Sandra Quince, an executive at Bank of America, talks about its executive-loan program that brings in new ways of thinking while developing future bank leaders.
Aug 2, 2022 • 21min
27.08 - Where do banks fit into the metaverse?
The metaverse is still in its early stages of development, but some banks are already thinking about its customer-connecting potential.
Sandeep Vishnu, a partner at the consulting firm Capco, shares his thoughts on how financial institutions might find a home in the metaverse.
Jul 26, 2022 • 16min
27.07 - Keeping the community bank feel through a digital transformation
Banks and credit unions know the future is digital, and that traveling there is a long road with many obstacles.
Chris Craver, head of digital products at Valley National Bank, joins us to talk about his bank’s approach to digital transformation and outlook for the future.
Jul 19, 2022 • 23min
27.06 - Staid on the outside, innovative on the inside
Northern Trust is as traditional as a bank comes, but behind that stately façade, breakthrough innovations are being developed.
Marc Mallett, Northern Trust's head of whole office strategy, tells us more about what the bank is doing on the leading edge of change.
Jul 12, 2022 • 18min
27.05 - Banks may face more liability for payments fraud
There continues to be an increase in scams and fraud that target banks and their customers. And with this continued increase could come more liability for banks when scams and fraud occur. Jake Emry, a fraud prevention expert at NICE Actimize, discusses how regulators are reinterpreting existing laws, and how banking institutions can better protect themselves.
