Service Management Leadership Podcast
Service Management Leadership Podcast
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:
■ Monday: Jeffrey Tefertiller – Service Delivery topics
■ Wednesday: Kenneth Gonzalez
■ Thursday: Jeffrey Tefertiller – Service Management topics
Please subscribe and rate wherever you listen to podcasts.
■ Monday: Jeffrey Tefertiller – Service Delivery topics
■ Wednesday: Kenneth Gonzalez
■ Thursday: Jeffrey Tefertiller – Service Management topics
Please subscribe and rate wherever you listen to podcasts.
Episodes
Mentioned books
May 29, 2024 • 21min
Ep 17 - "Data, Data, Everyhwere!" - Dr. Mauricio Corona, Part 3
In this episode, kengon finishes his conversation with Mauricio, talking about the massive amounts of data available today and how people can get started down the path of being a member of a multidisciplinary data science team
May 27, 2024 • 6min
Service Management Leadership - Is It Ever Acceptable To Put a Ticket Into Pending to Make the SLA
In this episode, Jeffrey discusses SLAs and putting tickets into "pending" state
Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us.
Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
May 23, 2024 • 29min
Global ITAM Summit - Starring Rory Canavan Discussing Machine Learning and Software Asset Management
Rory and SAM Charter help organizations understand and optimize their software asset processes. He has been a leader in the industry for a long time.
May 22, 2024 • 24min
Ep 16: “Elementary, Dear Data!” – Dr. Mauricio Corona, Part 2
In this episode, kengon continues his discussion with Mauricio, diving deep into the challenge of managing data and establishing a firm foundation for success with AI.
May 20, 2024 • 25min
Service Management Leadership - With Guest Stephen Taylor - Part 3
In this episode, Stephen and Jeffrey discuss "Enterprise Service Management" and what it may look like in the future.
Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us.
Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
May 16, 2024 • 35min
Global ITAM Summit - Starring Pamela Fulmer Discussing the Legal Aspects of Software Asset Management
Pamela Fulmer is an Attorney specializing in the legal aspects of Software Asset Management. She has tremendous expertise in the area, protecting organizations from the predatory practices of software publishers
May 15, 2024 • 24min
Ep. 15 - "Let The Robot Do It" - Dr. Mauricio Corona, Part 1
In this episode, kengon starts a multipart conversation with Dr. Mauricio Corona on robotics and AI. There isn't always a straight line between an idea and where it ends up. This story is one example of that -- and it's just the start of it!
May 13, 2024 • 24min
Service Management Leadership - With Guest Stephen Taylor - Part 2
In this episode, Stephen discusses artificial intelligence and machine learning and their relative impact to banking and other industries.
Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us.
Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
May 9, 2024 • 33min
Global ITAM Summit - Starring Craig Guarente Discussing Oracle Software Optimization
Craig is the founder of Palisade Compliance, an organization established to help companies optimize their Oracle software licensing.
May 8, 2024 • 51min
Ep 14 - Mental Health in IT
In this episode, kengon starts a conversation with Daniel Breston on the importance of addressing mental health concerns for those working in/around IT. This is the longest episode yet, but one that really deserves a full listen.
