

Service Management Leadership Podcast
Service Management Leadership Podcast
Thank you for visiting the Service Management Leadership Podcast. Our goal is to elevate conversations across the globe. This podcast platform will feature prominent leaders in the industry willing to share their expertise. Below, you will see a schedule of podcast hosts:
■ Monday: Jeffrey Tefertiller – Service Delivery topics
■ Wednesday: Kenneth Gonzalez
■ Thursday: Jeffrey Tefertiller – Service Management topics
Please subscribe and rate wherever you listen to podcasts.
■ Monday: Jeffrey Tefertiller – Service Delivery topics
■ Wednesday: Kenneth Gonzalez
■ Thursday: Jeffrey Tefertiller – Service Management topics
Please subscribe and rate wherever you listen to podcasts.
Episodes
Mentioned books

Jun 17, 2024 • 6min
Service Management Leadership - Understanding Risk
In this episode, Jeffrey discusses Change Management
Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us.
Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

Jun 13, 2024 • 17min
Global ITAM Summit - Starring Alexander Golev Discussing Microsoft Software Licensing
Alexander and SAMExpert are Microsoft licensing experts, helping organizations with all types of Microsoft licensing needs and situations.

Jun 12, 2024 • 22min
Ep 19: “Stu, Tell Me A Story?” – How Simulations Are Built
In this episode, kengon continues his discussion with Stu McDonald of Sunburst Simulations on how simulations are built and what we can/should expect from leveraging them

Jun 10, 2024 • 5min
Service Management Leadership - Someone Has To Tunnel
In this episode, Jeffrey discusses the value of OCM
Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us.
Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

Jun 7, 2024 • 5min
Service Management Leadership - Guest Host Luigi Ferri Talking About Management by Exception
Luigi Ferri takes the mic to talk about Management by Exception in this Service Management Leadership Podcast episode.
Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice
Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Branding by Balaji - Follow him at @bwithbranding on Instagram
#ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation

Jun 6, 2024 • 30min
Global ITAM Summit - Starring Piaras MacDonnell Discussing IBM Software Licensing
Piaras is the founder of License Hawk, a consulting organization focused on optimizing IBM software licensing

Jun 5, 2024 • 24min
Ep 18 – “Play It Again, Stu!” – Developing Competencies Through Simulations
In this episode, kengon starts a series of conversations intended to cover experiential learning and simulations. We’re starting the series off with Stu MacDonald of Sunburst Simulations.

Jun 3, 2024 • 6min
Service Management Leadership - Taking Your Time
In this episode, Jeffrey discusses how some things just take time
Each week, Jeffrey will be sharing his knowledge on Service Management (Mondays) and Asset Management (Thursdays).
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, Asset Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us.
Jeffrey has been in the industry for 30 years and brings a practical perspective to the discussions. He is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,500 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.

May 31, 2024 • 5min
Service Management Leadership - Guest Host Luigi Ferri Talking About Scrum and Agile
Luigi Ferri takes the mic to talk about Scrum and Agile in this Service Management Leadership Podcast episode.
Here is Luigi's LinkedIn profile: https://it.linkedin.com/in/theitsmpractice
Each week, Jeffrey will either be sharing his knowledge or interviewing guests from the technology, Service Management, or Business Continuity leadership communities. Stay tuned as tomorrow's show is one you will not want to miss.
Jeffrey is the founder of Service Management Leadership, an IT consulting firm specializing in Service Management, CIO Advisory, and Business Continuity services. The firm's website is www.servicemanagement.us. Jeffrey is an accomplished author with seven acclaimed books in the subject area and a popular YouTube channel with approximately 1,400 videos on various topics. Also, please follow the Service Management Leadership LinkedIn page.
Branding by Balaji - Follow him at @bwithbranding on Instagram
#ITSM #ITIL #AssetManagement #ServiceManagement #IT #BusinessContinuity #Transformation

May 30, 2024 • 26min
Global ITAM Summit - Starring Jeffrey Tefertiller Discussing the Need For Strong ITAM Program Leadership
Jeffrey is the founder of Service Management Leadership, a consultancy focused on Service Management, Asset Management, and Digital Transformation


