AWS Podcast

Launched this week, Amazon Connect's newest machine-learning(ML) features ease the frustrations of customers and contact center agents alike. Listen in as Nicki Stone and Cameron Hissey have a fun and inspired conversation about ML and how it can transform the customer experience. Read the blog - https://go.aws/2Y8ccGG Watch the video - https://bit.ly/2YiOKXB Learn more - https://go.aws/2YmlgrQ

Quickly deploy a contact center that elevates customer experiences and augments brand loyalty. Today Simon is joined by Jen Walsh Fisher, Director of Partner for Amazon Connect, to talk about her work to provide great customer experiences and the tech that helps along the way. Check out the webinar: https://bit.ly/3i4Cilg Read the eBook: https://bit.ly/3o3jiY3 Learn more: https://aws.amazon.com/connect/partners/

Today Simon is joined by Clive Charlton, Head of Solution Architecture at AWS, and Ian Lester, CEO of Beyond Technologies - A South African based company with a presence in close to 80 countries around the globe. Today we will learn how Beyond is using the Internet of Things (IoT) and cloud technologies to remotely monitor temperatures in the vaccine supply chain, to ensure the efficacy of vaccines administered to patients. You can watch their customer video as well as more South African customer stories here: https://amzn.to/3lAdrGJ

Check out this week's latest updates! Remember you can record feedback at https://d1ox81nm0qxip8.cloudfront.net/index.html Chapters: 00:34 Analytics 01:37 Application Integration 02:23 Compute 06:19 Databases 09:09 End User Computing 09:55 Internet of Things (IoT) 11:45 Machine Learning 15:35 Management & Governance 17:31 Media Services 17:59 Migration & Transfer 19:44 Networking & Content Delivery 21:37 Security, Identity and Compliance 24:30 Storage Extended Shownotes: https://d29iemol7wxagg.cloudfront.net/472ExtendedShownotes.html

Business transformation can be a loaded phrase. But the term is fitting to describe the bold vision customers are sharing with us about advancing capabilities and re-inventing business models. B2B companies are exploring direct-to-consumer; every organization is seeking to create new and better products; and businesses across industries are implementing video to re-image customer experiences. AWS and Partner Solutions are created to meet these kinds of customer goals. Solutions are designed to accelerate your time to value when undergoing a business transformation. Listen to the podcast to learn why customers like Formula 1 and Volkswagen are deploying solutions. Plus, get best practice guidance from Joe Chung, Worldwide Director of Solutions Go-To-Market, on how to approach your own transformation. AWS Solutions Library: https://aws.amazon.com/solutions/ AWS Partner Network Solutions: https://partners.amazonaws.com/ AWS Marketplace: https://aws.amazon.com/marketplace Media2Cloud Solution: https://aws.amazon.com/solutions/implementations/media2cloud/

What’s the shortest path between a storage request and your application? Find out with our new Amazon S3 Multi-Region Access Points. By factoring network congestion and location, it dynamically routes requests to the lowest latency copy of your data, improving performance by up to 60%. Tune in to listen to Nicki Stone, Sr. Software Engineer chat with Peter Imming, Sr. Product Manager, and Ian Mc Garry, Sr. Software Development Manager talk about this new launch that allows you to take advantage of the global infrastructure of AWS while maintaining a simple application architecture for your storage. Read the blog: https://amzn.to/3t92r6A Watch the video: https://bit.ly/3kGKOag Learn more: https://amzn.to/2WJ11DF Leave audio feedback: https://bit.ly/2MvZPOL

A bumper set if updates this week! Remember you can leave audio feedback or questions at: https://d1ox81nm0qxip8.cloudfront.net/index.html Chapters 00:44 AWS Marketplace 01:22 Analytics 06:43Application Integration 07:55 Business Applications 08:26 Compute 14:09 Cost Management 14:54 Customer Engagement 16:28 Databases 20:25 Developer Tools 23:26 End User Computing 24:29 Game Tech 24:41 Internet of Things (IoT) 26:32 Machine Learning 33:02 Management & Governance 38:07 Media Services 38:38 Migration & Transfer 40:20 Mobile 41:12 Networking & Content Delivery 42:02 Security, Identity and Compliance 42:50 Storage 44:11 Solutions Extended Shownotes: https://d29iemol7wxagg.cloudfront.net/469ExtendedShownotes.html

Explore the power of AI and ML to deliver real-time customer insights that help you deliver better experiences. The ability to anticipate and respond to customer needs in real-time can be a game-changer in helping businesses deliver exceptional customer experiences. Shalesa Charron, Principle Partner Development Specialist at Amazon Connect, shares how the latest Amazon Connect innovations in Artificial Intelligence and Machine Learning deliver personalized and dynamic customer interactions. Register for the VoiceFoundry webinar: https://bit.ly/3y2l0tX Register for the ServiceNow webinar: https://bit.ly/3D6YGDp Download the Amazon Connect infographic: https://bit.ly/3D5Zkkf

Amazon MemoryDB for Redis is the newest fully managed database service from AWS. Today, Nikki is joined by Zach Gardner, Specialist Solutions Architect at AWS, to introduce this new Redis-compatible, durable, in-memory database service. Learn why we built MemoryDB and dive into benefits, use cases, and how you can achieve microsecond read latency, single-digit millisecond write latency, and Multi-AZ durability for modern applications with microservices architectures. Read the blog: https://amzn.to/3sx9Egu Watch the video: https://bit.ly/3y4dejj Learn more: https://amzn.to/3gec92s

In the 2020 re:Invent security keynote, the #1 recommendation for customers to secure their environment was to use AWS Organizations. In this episode, Simon will discuss why with Andrew Blackham, Product Manager at AWS. They'll review why you should consider using multiple accounts and what features AWS Organizations provides customers to centrally manage their environment. They'll also touch on security best practices, multi-account features from AWS services, and how you can get started building your multi-account environment. See the getting started guide: https://aws.amazon.com/organizations/getting-started/best-practices/ Read the whitepaper: https://docs.aws.amazon.com/whitepapers/latest/organizing-your-aws-environment/organizing-your-aws-environment.html