Omni Talk Retail

Quit sending all your customers all the same promotions, and while you’re at it, make it fun! In this live recording of the Omni Talk Spotlight Series, Anne Mezzenga and Chris Walton sit down with UntieNots co-founders, Zyed Jamoussi and Cédric Chéreau to talk about how they’re utilizing AI and gamification to make loyalty programs better for retailers, and more importantly, for their customers. The UntieNots team has deployed their loyalty and promotion platform with retailers throughout Europe, tackling the challenges that can come with personalization and privacy and in this podcast, they share with the audience how they’re applying that knowledge in their move into the North American market. Cédric and Zyed explain why the key to a successful loyalty program is not grouped promotions, but instead in tapping AI within their platform to create highly personalized offers that have netted their customers over $35M in discounts in just a few short years. For more on UntieNots, head to https://untienots.com/en/home **Sponsored Content** Music by HookSounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In today's Fast Five Podcast, sponsored by Takeoff and the A&M Consumer and Retail Group, Chris and Anne: - Debate the significance and many angles to consider in the momentous announcement by Amazon to put its Just Walk Out Technology into two new Whole Foods stores. - Discuss Kroger's continued storeless expansion in Florida. - Question Walmart's newly announced partnership with Instacart to deliver groceries to New York City.  - Argue the merits of the "shop-in-shop" trend by turning the microscope on Hy-Vee's move into fitness equipment. - And, close with a discussion of what the retirement of Target CIO, Mike McNamara, means for Target and retail overall. There's all that, plus Kanye's velvet blankets and Anne's favorite bush.  To learn more about the A&M Consumer & Retail Group, visit:  www.alvarezandmarsal.com/industries/retail/retail To learn more about Takeoff, visit: www.takeoff.com/ Plus, check out our ranking in Feedspot’s 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/ Music by HookSounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

There have been a lot of shifts happening as a result of the pandemic: people have new shopping behaviors, they’re discovering product differently, engaging with retailers in new places, on new channels, and in new ways that are requiring brands and retailers to evolve their thinking around talking to their customers. Omni Talk has heard you! We know your marketing teams are just coming up for air after the height of the pandemic, and now the rules are changing even more quickly than customers' habits. So, we brought in an expert on the topic, Lisa Collings SVP of Client Development of Epsilon Digital Media to talk to us about how retailers and brands can get better at putting their focus on this changing customer. To learn more about Epsilon head to Epsilon.com **Sponsored Content** Music by Hooksounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of the Omni Talk Fast Five, sponsored by the A&M Consumer & Retail Group and Takeoff, Chris Walton and Anne Mezzenga: - Praise Amazon for its Affirm partnership and once again setting the table years ahead of everyone else in regards to mass market BNPL adoption. - Iterate and explore what Ikea's new buyback and resale program could one day mean for the Pennsylvania town of Conshohocken and Americans everywhere. - Discuss why Allbirds' IPO smell afowl. Whoops, we mean afoul. - Point out how the new Mercatus and Instacart relationship could ultimately lead to some pricing confusion for consumers. - And close by examining a company, Leap, who plans to open up 250 stores for DTC brands by 2022. There's all that, plus Chris compares himself to Robocop and Anne's shares her favorite thing to do with duct tape on a summer's day in Minnesota. To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal.com/industries/retail/retail To learn more about Takeoff, visit: www.takeoff.com/ Plus, check out our ranking in Feedspot's 45 Top Retail Podcasts: blog.feedspot.com/retail_podcasts/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest Omni Talk Ask An Expert Series, Chris Walton and Anne Mezzenga sit down with Signifyd SVP of Operations and Client Development, Bennett, in a conversation you may need to hear for yourself to believe. Bennett shares with the audience the growing types of fraud retailers are faced with as customers demand delivery or order pickup within minutes, contactless payment options, and online returns. As fraudsters evolve their strategies, retailers large and small need to tap technology to help them stay ahead of the scammers and to guarantee customer satisfaction so that real orders are going through. Bennett unpacks how companies like Signifyd can help retailers prepare a fraud prevention solution in time for the holidays when retailers see an increase in fraud, but, more importantly, when real orders from their best and even new customers increase significantly as well. There's so much more to this story than we could fit into one interview, so be sure to download the Signifyd 2021 State of Fraud Report at: https://omnitalk.blog/signifyd-state-of-fraud-report-2021/ To get in contact with Signifyd, and Bennett, head to Signifyd.com **Sponsored Content** Music by HookSounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of the Omni Talk Fast Five, sponsored by the A&M Consumer & Retail Group and Takeoff, Chris Walton rejoins Anne Mezzenga on the show after a long medical absence to discuss: – Amazon's move into department stores. – The insanity that is Macy's new Toys R Us partnership. – All the sizzle without the steak in Walmart's new GoLocal delivery service concept. – The positive and potentially negative repercussions of Shipt's new preferred shopper innovation. – And why Warby Parker just may not be the city on the hill of omnichannel retailing that so many people have made them out to be for the past decade. To learn more about the A&M Consumer & Retail Group, visit: www.alvarezandmarsal.com/industries/retail/retail To learn more about Takeoff, visit: www.takeoff.com/ Plus, check out our ranking in Feedspot's 45 Top Retail Podcasts: https://blog.feedspot.com/retail_podcasts/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In this Omni Talk Special Report Anne Mezzenga and Shlomo Chopp Managing Partner of Case Equity Partners & Founder of RetailOS, dive into a conversation about the state of malls and retail real estate and why the current model has the potential to see a fate similar to Ryan Gosling's falling Jenga tower in the Big Short. Shlomo takes Anne and the audience on a journey behind the scenes to break down why, when so many malls are struggling, there's little appetite for REITs, Landlords, and mall operators to invest capital or resources in innovation. Shlomo explains how the industry needs to change in order to prevent the Jenga tower of retail real estate from falling, the risks and rewards involved for those trying to restore the tower's foundation, and why his team at RetailOS is determined to prove the viability of these new concepts. For more information on RetailOS and Shlomo Chopp, head here: https://www.retailos.com/ To sign up for the Re-Tales group head to: https://www.re-tales.io/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest Women's Retail Collective Podcast brought to you by Parcel Pending by Quadient, host Anne Mezzenga sits down with Forrester VP and Principal Analyst Sucharita Kodali. This is a special one, in particular, because the retail industry may have lost one of their most valuable analysts and experts to Hollywood director, Judd Apatow. Sucharita explains her very unique career journey and the full details of that story in this podcast. They also cover important pointers from Sucharita on how the industry should be analyzing the PR sizzle in today's constant retail technology headlines, what the industry should be paying attention to that they aren't, and of course, Sucharita's all-star concert lineup. Thanks to Parcel Pending for their support of this and all the Women's Retail Collective Content. Music courtesy of HookSounds.comThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of the Omni Talk Fast Five, sponsored by Takeoff and the A&M Consumer & Retail Group Anne Mezzenga and guest hosts Mohit Mohal and Hemant Kalbag of the Alvarez & Marsal Consumer & Retail Group discuss: -Target’s and Walmart’s banner Q2 earnings and what, if anything stands in their way. -If Allbirds has all the right stuff to become a competitive and successful player in the activewear space, or if this pre-IPO move will have them wishing they stuck to the soft and sweat-wicking shoes that they’re good at. -Giant Eagle becoming the first grocery chain to accept Venmo and Paypal payments in stores and how they might be grooming customers for more GetGo cashier-less experiences beyond the convenience store. -If Instagram’s move into ads will get a "like "or a "swipe" from consumers and how brands have to carefully think about their approach to this shiny penny of social commerce. -Ikea’s new scan-and-go concept store in Shanghai and while Hemant and Anne are ready to visit tomorrow, why Mohit may not be joining them just yet. The crew wraps up the pod debating how much they’d be willing to pay (and how long they’d wait) for 7-Eleven alcohol delivery, the retailer that should be next to test Taco Bell’s 4 lane drive-thru, and who they’re trusting with their IT services: Walmart or Best Buy. To learn more about the A&M Consumer & Retail Group, visit: http://www.alvarezandmarsal.com/industries/retail/retail To learn more about Takeoff, visit: http://www.takeoff.com/This podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy

In the latest edition of the Omni Talk Fast Five, sponsored by Takeoff and the A&M Consumer & Retail Group Anne Mezzenga and guest host James Cook Americas Director of Retail Research for JLL and host of the podcast Where We Buy discuss: -Kroger and Kitchen United’s ghost kitchen partnership allowing picky families everywhere to each order a different restaurant meal and the week’s fill-in groceries in one trip. -No more waiting In lines for click and collect pickup or, more importantly, to make returns for Marks & Spencer customers and how long it’s going to take US retailers to adopt the tech. -Whether Wolverine will have better luck than most of the footwear companies before them acquiring apparel brand Sweaty Betty and if athleisure will stay hot when we return to work. -Square’s Afterpay acquisition and the best bets for how BNPL providers can try to differentiate themselves in the growing roster of players. -The “influencer” vs. “creator” debate and what it’ll mean when brands shift their TV budgets to the EMCEE e-comm stores of Tik-Tok stars. While on the topic, Anne and James also discuss the brand James is best suited to be an influencer/creator for, the number of beers James is likely to get from a Corona-distributing vending machine that only accepts orders using the perfect Spanish dialect, and the side hustle they plan to start outside the Harry Potter experience in New York. To learn more about the A&M Consumer & Retail Group, visit: http://www.alvarezandmarsal.com/industries/retail/retail To learn more about Takeoff, visit: http://www.takeoff.com/ You can find James Cook's podcast Where We Buy here: https://wherewebuy.show/ and YouTube Channel for Everything We Know About Retail here: Everythingweknow.showThis podcast uses the following third-party services for analysis: Podcorn - https://podcorn.com/privacy