Service Design Podcast

We visit Sheila Kesselaers and Tomas De Preter at Reynaers Group HQ: how do they grow the shift to a Customer Experience mindset at a systems company in the world of building elements?

We talk with Mia Mo, Robyn Carino, and Samiha Essakhi as they take us through the innovative model they co-created to integrate health, social, and physical supports directly within Naturally Occurring Retirement Communities (NORCS).

We talk with Maarten Raemdonck, Head of Innovation at Aquafin, and Lien Dewitte from Leap Forward, about how innovation takes root in a large, technical organisation. From bold early experiments to building lasting change, they share honest lessons from Aquafin’s journey to make innovation part of everyday work in a company that treats the waste water of 5 million people daily.

In this episode, we visit AZ Groeninge in Kortrijk to meet Brian Desplinter and Jurgen De Klerck, the duo behind a unique collaboration between healthcare and telecom. From private 5G networks to co-designed care services, we explore how design thinking is driving real change in a clinical setting.

What if your home had a memory? In this episode, PhD researcher Sun Ah Hwang joins us to explore Digital Building Logbooks — the “health cards” of buildings. From DIY dreams to data-driven renovation advice, we discuss how DBLs are reshaping our approach to sustainability, ownership, and building design across Europe.

Dr. Samuel Huber shares his takes on how to design better futures from a planetary perspective. Being both a design entrepreneur and researcher, he utilises his academic side for real-life prototyping of strategies.

How do you engage active neighbours in saving energy together with the rest of their neighbourhood? How can you improve social cohesion in local communities? Djoera Eerland shares the challenges and learnings of kickstarting neighbourhood collectives at scale, with Buurkracht.

Coral Michelin, a strategic designer at re.green and author of a book on Ecosystemic Design, shares her passion for restoring tropical forests. She highlights the devastating environmental issues facing Latin America and the urgent need for ecological thinking in design. Coral discusses her journey from graphic design to embracing ecosystemic design, stressing the interconnectedness of all elements in our environment. She calls for embracing diversity and humility in design practices, emphasizing the vital role of designers in fostering regeneration and societal transformation.

Tom Van Hoey, from District09, and Yalenka Mariën, from Knight Moves, delve into the vital topic of digital inclusion in Flanders. They discuss the 'E-inclusion by Design' initiative, emphasizing small-scale experiments to enhance accessibility. The conversation highlights the necessity of user-centered approaches and the role of collaboration among city officials. Insights into their innovative escape game promote user-friendly services, showcasing how storytelling can drive sustained engagement and meaningful change in local governance.

How can service design revolutionise maritime logistics? Sanna Vainionpää gladly answers that question as she shares how their 10 years vision concept for Finnish Maritime “Single Window” - named NEMO - enhances efficiency, reduces environmental impact, and optimises port operations. Don’t hesitate to dive into this engaging discussion on the power of service design in the maritime industry. A lot of opportunities lie ahead!