Learning Uncut

Do you delete those boring broadcast emails from IT about software upgrades and intranet changes without reading them? This was the challenge faced by the ICT team at University of Southern Queensland. Inspired by entertaining 6 second 'Vines,' Sandra Lammas had the idea to create short attention-grabbing videos and weave in important information. As she puts it "they come for the entertainment, but they leave with the message." Sandra has been making and distributing these sub-120 second videos every week for four years. She reassures us that it's okay to be funny, even when the topic is serious. This episode is jam-packed with practical tips on making videos, monitoring engagement and keeping it fresh. Be sure to watch some of the Talk Nerdy videos linked in the shownotes and check out the detailed 'how-to- resources that Sandra has provided. Hosts: Karen Moloney & Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/26/ Podcast information and more episodes: https://learninguncut.global/podcast/ Emergent: Podcast information and more episodes: https://learninguncut.global/podcast/?podcast_series=emergent-series

Being the CEO of any startup comes with many challenges. But when you have a two-week startup timeframe, a new, geographically dispersed and fast-growing team with a lack of managerial skills, no processes and groups of displaced people and their new communities to support, the word "challenge" takes on a whole new meaning. In this episode, CEO David Keegan talks about how he steered Host International through its first couple of years using a group coaching approach to shape the organisational culture and empower his employees to make decisions and grow into a powerful, effective leadership team. Hosts: Karen Moloney & Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/25/ Podcast information and more episodes: https://learninguncut.global/podcast/

This is a fascinating case study that demonstrates the use of Communities of Practice as a central part of the capability strategy of an organisation. Arup is a 14,000 strong global organisation who design the built environment. Their Skills Networks (a form of Communities of Practice) straddle all their business units and geographies. Kim Sherwin, the Arup University Leader for Australasia, talks about the critical role of Skills Networks, how they function, and how her team supports partners with them to build capability. Hosts: Michelle Ockers & Karen Moloney Transcript and related resources: https://learninguncut.global/podcast/24/ Podcast information and more episodes: https://learninguncut.global/podcast/

Ovolo Hotels are a hospitality group who like to do things differently. As they embarked on a period of rapid growth they saw the need to create an L&D function and onboarded an L&D Manager. Alexandra Lederer joined the business with no department, no team and no experience in hospitality. But what she did have was a background in marketing. Challenged to be innovative whilst aligning the L&D function with the out-of-the-box Ovolo approach to business, Alex pushed through her comfort zone and created a brand and culture of learning for the business which is most definitely F.U.N. – Fun, Unconventional, Never boring. Hosts: Michelle Ockers & Karen Moloney Transcript and related resources: https://learninguncut.global/podcast/23/ Podcast information and more episodes: https://learninguncut.global/podcast/

What happens when the L&D Manager is also the Marketing Manager? You get to run a learning campaign! In this episode, Megan Power shares her story of using a video learning campaign to upskill retail staff on a new product line. She talks through how they produced and shared videos, used marketing tactics for engagement and used data analytics throughout the campaign to connect with their learners and track the phenomenal sales success. Hosts: Michelle Ockers & Karen Moloney Transcript and related resources: https://learninguncut.global/podcast/22/ Podcast information and more episodes: https://learninguncut.global/podcast/

Today we speak with Nic Barry from Domain, an online property technology company, about how they revamped their approach to onboarding. Faced with substantial business growth, their onboarding experience had become inconsistent. Nic describes how they stepped back to look at the onboarding journey and created a more consistent and personalised experience while also improving process efficiency. The needs of many stakeholders were considered to ensure that the approach supported everyone involved. Nic also discusses how the program is monitored, evaluated and maintained. Special bonus – Nic gives a great explanation of Net Promoter Score at near the end of the podcast. Hosts: Karen Moloney & Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/21/ Podcast information and more episodes: https://learninguncut.global/podcast/

Did you ever get a letter from the Australian Taxation Office (ATO) and struggled to decipher the technical jargon and legal language? Simon Paton is changing this! Simon talks to us about the strategic shift for the ATO to reinvent itself. A key part of this is building better relationships with taxpayers and other community groups. His work to improve written communication of ATO decisions is making a difference – one microlesson at a time. Hosts: Karen Moloney & Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/20/ Podcast information and more episodes: https://learninguncut.global/podcast/

Imagine the challenges of being a new bus driver and having to learn the routes through a busy city like Sydney. In Tanya Lau's words "It's very high pressure, and you've also got to deal with customers as well and learn everything there is to know about that job on the spot." Transport New South Wales had been seeking solutions to alleviate the stress of route familiarisation on drivers and reduce the business impact. Tanya discusses how she adapted journey mapping from the product and service design domain, to create a visual narrative of the first 6-12 months of a driver's experience. Hosts: Michelle Ockers & Karen Moloney Transcript and related resources: https://learninguncut.global/podcast/19/ Podcast information and more episodes: https://learninguncut.global/podcast/

Arun Pradhan is the creator of the Learn 2 learn app, which he developed to help individuals develop learning skills and organisations to build a culture of continuous learning. After discussing the content and format of the app, Arun talks about the way he used himself as a guinea pig while developing the app. He also provides tips for when an app could be appropriate as part of a learning solution. Hosts: Karen Moloney & Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/18/ Podcast information and more episodes: https://learninguncut.global/podcast/

Get ready to fire up your Professional Development. This is our first episode for 2019 –Happy New Year. Many people take a break during this period. Often people reflect on the past 12 months and look ahead to the coming year. It's a great time to update your Professional Development Plan. We are joined by Neil Von Heupt, who spent four years at the Australian Institute of Training and Development supporting the development of learning professionals. We ask every Learning Uncut guest to discuss the biggest thing they do for their own professional development. In this episode we draw on their responses to this question and throw some of our own experience and practices into the mix. Find ideas, inspiration and resources for your professional development in this Learning Uncut special. Hosts: Karen Moloney & Michelle Ockers Transcript and related resources: https://learninguncut.global/podcast/17/ Podcast information and more episodes: https://learninguncut.global/podcast/