To Care is Human
The Beryl Institute
Stay connected to the changing landscape of Patient Experience through the To Care is Human Podcast Series. The Beryl Institute is committed to elevating the human experience in healthcare by providing a platform for all voices in patient experience to be heard. Join us twice a month as the Institute shares conversations with those leading, delivering, and receiving care.
Hosted by Jason Wolf, PH. D., CPXP, President; Stacy Palmer, CPXP, Senior Vice President & COO; Amy Kwiatkowski, Director of Community Experience; and Terri Ipsen, CPXP, Director of Content and
Editorial Coordinator of the Patient Experience Journal.
Tiffany Christensen, CPXP, Vice President Experience Innovation The Beryl Institute.
Hosted by Jason Wolf, PH. D., CPXP, President; Stacy Palmer, CPXP, Senior Vice President & COO; Amy Kwiatkowski, Director of Community Experience; and Terri Ipsen, CPXP, Director of Content and
Editorial Coordinator of the Patient Experience Journal.
Tiffany Christensen, CPXP, Vice President Experience Innovation The Beryl Institute.
Episodes
Mentioned books
Jul 8, 2022 • 22min
A Conversation with Jennifer Purdy, Executive Director, Patient Experience at the Veteran's Experience Office
In this engaging chat, Jennifer Purdy, Executive Director of Patient Experience at the Veterans Experience Office, shares her inspiring journey from social work to improving veteran care. She emphasizes the power of kindness, listening, and aligning healthcare with patients' goals. Purdy discusses the significance of building trust through shared experiences and how empowering staff can create meaningful connections. Her insights into human-centered design and frontline leadership highlight innovative approaches to enhance the overall veteran experience.
May 23, 2022 • 27min
A Conversation with Dennis Pullin, President and CEO of Virtua Health
Dennis W. Pullin, president and CEO of Virtua Health, shares how his organization orients to the consumer while continuing to tackle the waves of the pandemic. He shares the importance of listening, observing and gathering facts to make sound decisions as a leader that creates the opportunity to provide an elevated experience for his staff, the patients and the community they serve.
Apr 25, 2022 • 22min
Easy to Give, Hard to Receive
Risa Hanau, LCSW, is an expert in caring for those at end-of-life. She also is a natural "giver" who is quick to support a loved one in need. Facing her own rare disease diagnosis and the physical challenges that come with Ehlers-Danlos, however, required she take a new journey of asking for help. Join us for this compelling and raw story of Risa's journey to accepting support while coping with a rare disease.
Feb 21, 2022 • 28min
A Conversation with Alina Moran, President at Dignity Health – California Hospital Medical Center (CHMC)
Alina Moran shares her story of growing up in a family that had little access to healthcare resources and how that propelled her path to leadership in a career focused on advoating for healthcare equity and the healing power of human kindness. She also shares her experience running a hospital during the COVID-19 pandemic and addressing the needs of her staff and the patients they serve.
Feb 7, 2022 • 33min
"Brain Fog" and Overwhelm: A Long-COVID Story
Mary Smith was diagnosed with COVID-19 early on in the pandemic. Since then, she has grappled with Long-COVID. In this podcast you will learn more about how Long-COVID impacts a person's day to day life.
Jan 3, 2022 • 20min
Special Needs Child Changed My Life
Jeff Cousins and his wife were excited to find out they were pregnant with their first child. 23 weeks and five days into the pregnancy, they learned there were issues with their son's development and this began a whole new chapter in their lives. Learn more as Jeff unpacks his Tiny Story": Special Needs Child Changed My Life."
Dec 20, 2021 • 28min
2021 Year in Review Reflections
In this Special Edition of the To Care is Human podcast series, podcast hosts, Jason Wolf and Tiffany Christensen have a conversation looking back on 2021, another challenging year for healthcare. Listen as they share their reflections of hurting, healing, hope and the human experience in healthcare.
Nov 15, 2021 • 19min
The Critical Integration of Patient Experience and Employee Experience
Brett Brende, Vice President of Customer Engagement for Healthcare at SMG, emphasizes the crucial connection between employee engagement and patient experience. He discusses the Service Profit Chain and how happy employees lead to loyal patients and better financial outcomes. Brett highlights common pitfalls in prioritizing employee experience and shares best practices like timely feedback and listening strategies. He also addresses challenges like burnout and retention, and the importance of dedicated DE&I leadership in fostering a positive workplace culture.
Nov 4, 2021 • 15min
Born unhealthy, died, revived by medicine and music, now alive.
Glenda Sirota lives in Chicago, is 80 years old and says she is "living her best life" after a series of extreme medical events that placed her in a coma for 28 days. When she woke up, her body needed a lot of care but her mind and spirit were strong. She also woke up with a very unusual gift. Learn more about Glenda's story in this podcast where she unpacks her Tiny Story, "Born unhealthy, died, revived by medicine and music, now alive."
Oct 18, 2021 • 18min
A Digital-first Strategy to Engaged Patients and Improved Outcomes
Jeff Fallon, chairman and CEO at eVideon Healthcare, reflects on the role technology can play in meeting patient expectations for engagement and information while giving healthcare teams greater efficiency and enabling hospitals to improve satisfaction and reduce readmissions.
