To Care is Human
The Beryl Institute
Stay connected to the changing landscape of Patient Experience through the To Care is Human Podcast Series. The Beryl Institute is committed to elevating the human experience in healthcare by providing a platform for all voices in patient experience to be heard. Join us twice a month as the Institute shares conversations with those leading, delivering, and receiving care.
Hosted by Jason Wolf, PH. D., CPXP, President; Stacy Palmer, CPXP, Senior Vice President & COO; Amy Kwiatkowski, Director of Community Experience; and Terri Ipsen, CPXP, Director of Content and
Editorial Coordinator of the Patient Experience Journal.
Tiffany Christensen, CPXP, Vice President Experience Innovation The Beryl Institute.
Hosted by Jason Wolf, PH. D., CPXP, President; Stacy Palmer, CPXP, Senior Vice President & COO; Amy Kwiatkowski, Director of Community Experience; and Terri Ipsen, CPXP, Director of Content and
Editorial Coordinator of the Patient Experience Journal.
Tiffany Christensen, CPXP, Vice President Experience Innovation The Beryl Institute.
Episodes
Mentioned books
Jul 17, 2023 • 24min
Healthcare's Renaissance to Digital Transformation
Dave Bennett, CEO of pCare, discusses the importance of embracing technology and how a digital transformation can enhance all aspects of the human experience.
Jun 12, 2023 • 22min
Plan for a season. Stay a Lifetime.
Amy Veneciano shares how she re-evaluated and reset Volunteer Services at UCSF as the waves of COVID-19 subsided. During the long pause in using volunteer services, she describes the pandemic's silver lining as an opportunity to reflect on what to do differently to make a difference to patients, staff, and the volunteers themselves. Learn how streamlining processes, educating staff and recognizing the achievements of volunteers play into recruiting - and keeping - a dedicated and happy volunteer workforce.
May 22, 2023 • 24min
No More Pizza: Moving Forward with the Basics of Experience
Toya Golrley and Greg Makoul from NRC Health reflect on the power of three fundamentals of experience to drive innovation and improvement in healthcare. Listen as they share these insights and explain how getting back to the basics is more about moving forward than back.
Apr 24, 2023 • 28min
"From Fence-Hopper to Top Doctor: A Conversation with Neurosurgeon Dr. Alfredo Quiñones-Hinojosa"
Dr. Alfredo Quiñones-Hinojosa (Dr. Q.) was an impoverished teenager living in a rural Mexican village before he hopped an 18-foot fence into California and found his way into the loftiest heights of the American Dream through hope, hard work and perseverance. Listen as he reflects on his life, his work and the importance of healing in the absence of a cure.
Feb 27, 2023 • 32min
A Conversation with Dr. Airica Steed, President & CEO of The MetroHealth System
Dr. Airica Steed, President & CEO of The MetroHealth System, discusses the importance of representation in healthcare and how bias can negatively influence outcomes by sharing personal and professional experiences.
Dec 19, 2022 • 33min
The importance of culture in healthcare
Dr. Karana Pierre, a podiatrist and healthcare leader with over two decades of experience, dives into the significance of cultural humility in patient care. She shares her journey from rural Louisiana to treating diverse populations globally. Dr. Pierre emphasizes the need for rapport over assumptions, integrating traditional remedies into Western medicine, and even visiting patients' home countries to build trust. Her reflections on microaggressions and the importance of self-care reveal her commitment to improving patient lives.
Nov 28, 2022 • 33min
Forgive yourself for being human - A story of bipolar disorder
Trisha Choi, MA, CPXP, was diagnosed with bipolar disorder at 19 and, as a result, endured many hospital stays. After a negative experience with a nurse during one particular stay, she decided to pivot her career to healthcare. Listen as she discusses her healthcare experience with a mental health diagnosis and the importance of being able to ask for - and accept - help.
Aug 26, 2022 • 27min
"I know what's on the other side of my read"
Dr. Jennifer Kemp changed the way she practiced medicine as a radiologist after her husband's cancer diagnosis. Listen as she talks about the lived experience of a family member going through treatment and the anxiety of waiting on radiology reports. This perspective inspired a journey to redefine the relationship between patients and their radiologists; both through direct communication and technology.
Aug 8, 2022 • 32min
"My lungs on the x-ray looked like ground up glass": A COVID Recovery Story
Bob Pollard was a healthy 62-year-old when he was diagnosed with COVID-19, in the hospital and unable to breathe with a high likelihood of not making it through the night. Ultimately, he spent 17 days on a ventilator and a combined three months in the hospital and a rehab facility. Bob's tough journey back to health propelled a complete change of career. Listen as he shares how he went from COVID-19 patient to Patient Experience Professional.
Jul 22, 2022 • 21min
Zero to Hero: How to build a healthcare app that attracts users
While healthcare executives and patients want more digital options, many healthcare app developers struggle to provide a platform that attracts users and increases engagement. Joshua Titus, CEO at Gozio Health, discusses why this challenge exists and provides insight into how to ensure mobile platforms can succeed.
