CX Today
CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work. Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
Episodes
Mentioned books
Dec 3, 2021 • 17min
Optimising Conversations for Next-gen CX
CX Today's Rob Scott hosts Andy White, CEO, at Contexta360.
Nov 2, 2021 • 10min
Conversation Analytics Platform and Autumn Release News
CX Today's Carly Read hosts Jeff Gallino, CTO, CallMiner.
Oct 29, 2021 • 10min
Twilio Engage and the Importance of Personalised CX
CX Today's Carly Read hosts Paul Adams, Regional VP, UK & Ireland, Twilio.
Oct 25, 2021 • 7min
Future-Proofing a Business with Omni-Channel
CX Today's Carly Read hosts Jacob Borgeson, Product Marketing Director, Khoros.
Oct 22, 2021 • 12min
Puzzel Extends Smart Experiences with Vergic Acquisition
CX Today's Rob Scott hosts Frederic Laziou, CEO at Puzzel and Alexander Lunde, Co-Founder at Vergic.
Oct 21, 2021 • 12min
Health of the Contact Centre 2021: Agent Well-being and the Great Resignation
CX Today's William Smith hosts Calabrio's Ed Creasey, Director of Pre Sales and Graeme Meikle, WFM Consultant.
Oct 20, 2021 • 19min
Language Operations: Multilingual Support with AI
CX Today's William Smith hosts Vasco Pedro, Co-founder and CEO, Unbabel.
Oct 18, 2021 • 10min
Impact Tech Has on Boosting Customer Engagement
CX Today's Carly Read hosts Iain Regan, Chief Revenue Officer, Semafone.
Oct 1, 2021 • 23min
Best Practices for Managing Agents Through Change
CX Today's William Smith hosts Joanna Palmer, CX Client Principal - Contact Center at RingCentral and Zeus Kerravala, Founder and Principal Analyst at ZK Research.
Oct 1, 2021 • 12min
Improving CX with Messaging Channels
CX Today's Carly Read hosts John Walls, RVP Customer Success EMEA, Zendesk.
