CX Today
CXToday.com
News and Insights for Today, and Tomorrow CX Today reports on the latest customer experience technology news and marketplace trends. Every day our tech journalists uncover the hottest topics and vendor innovations shaping the future of work. Our coverage is fully digital offering our audience authentic news and insights on the channel of their choice. We offer daily news, weekly features, video conversations and authority content aligned to the needs of business leaders in today's world.For industry professionals, our weekly newsletter offers a range of popular stories hand-picked by our editorial team. Subscribe to our weekly newsletter.If you're seeking editorial coverage, connect with our news desk.
Episodes
Mentioned books
Mar 10, 2022 • 14min
Delivering the Digital Contact Centre of the Future
CX Today's Charlie Mitchell hosts Dave D'Arcy, Director EMEA Customer Care, RingCentral.
Mar 4, 2022 • 15min
How Total Experience is Unlocking the Future of CX
CX Today's Rob Scott hosts Steve Forcum, Director and Chief Evangelist at Avaya and he shares his perspective on how total experience is unlocking the future of customer experience.
Mar 2, 2022 • 10min
Zoom Discusses Its New Contact Center Solution
CX Today's Charlie Mitchell hosts Heidi Elmore, Head of UCaaS, Zoom.
Jan 10, 2022 • 11min
Fuze: What is Next for CX?
CX Today's David Dungay hosts Ron Calixto, SVP Global Service Delivery, Fuze.
Jan 4, 2022 • 11min
The Future of CX: Predictions for 2022
CX Today's William Smith hosts Julien Rio, Associate Vice President, International Marketing, RingCentral.
Dec 16, 2021 • 25min
Customer Experience in the Year Ahead - Insights from Five9
CX Today's Rob Scott hosts Brian Atkinson, VP and General Manager in EMEA at Five9.
Dec 15, 2021 • 9min
Process Transformation for Customer Experience
CX Today's William Smith hosts Gero Decker, General Manager SAP Business Process Intelligence and Co-founder, Signavio
Dec 7, 2021 • 14min
LivePerson Leverages AI CX to Support Travel Industry
CX Today's Carly Read hosts Jared Eisenlohr, VP of Retail, Travel & Tech, LivePerson.
Dec 6, 2021 • 12min
Nectar: Digital Experience Insights from the IVR to the Agent
CX Today's William Smith hosts Tim Armstrong, Vice President, Product & Marketing, Nectar.
Dec 3, 2021 • 17min
Optimising Conversations for Next-gen CX
CX Today's Rob Scott hosts Andy White, CEO, at Contexta360.
