THE ECOMMERCE EDGE Podcast with Jason Greenwood

Eric is the Founder & CEO of TextChat - https://www.textchat.com TextChat is live chat platform that alerts agents via text message in real time when a customer activates a chat session with them This unique notification systems helps ensure that remote teams never miss a chat message again TextChat is also looking at bringing their notification system to WhatsApp in the near future Live chat is a game changer for merchants looking to scale their customer service function cost effectively, while also bringing higher levels of service to their customers In this episode, Jason and Eric discuss the power of live chat and the benefits of chat to even smaller eCommerce merchants without dedicated customer service or sales teams

Bar is the Co-founder & CEO of Balance Payments - https://www.getbalance.com Balance is a specialist B2B payments platform and fintech solution provider based out of Tel Aviv B2B merchants & marketplaces have very unique payment system requirements and Balance is the first and perhaps only platform specialising in this space Balance was specifically designed to help B2B merchants and marketplaces manage B2B payment methods, types and complexity in a seamless, B2C like way In this episode, Jason and Bar discuss the explosion of B2B eCommerce and how it has created the need for more creative and innovative B2B payment solutions like Balance

Greg is the Founder & CEO of Devicedesk - https://www.devicedesk.com Devicedesk is a 6 year old, specialist B2B SaaS enterprise eCommerce & order management platform based out of Melbourne, Australia Enterprise B2B merchants have very unique needs, especially in verticals like IT products, IT services and Telcos Devicedesk was specifically built for these complex environments Devicedesk makes it easy to deploy and connect B2B eCommerce experiences with B2B buyers In this episode, Jason and Greg discuss how the rise of B2B eCommerce has forced brands to revisit their eCommerce experience to help eliminate buying friction and better emulate the B2C eCommerce experience

Shadi is the Founder & Director of Spiff3D - https://spiff3d.com Spiff3D is a SaaS eCommerce product customisation platform Spiff3D allows almost any eCommerce merchant to customise & personalise their products, thereby creating a deeper customer connection and making more profit per order Merchants can use Spiff3D to create the front end product customisation customer experience, manage back office customisation & fulfillment operations and run detailed analytics on customised product sales and margin performance, all in one, easy to use platform In this episode, Jason and Shadi discuss the rise of made to order/on-demand, hyper personalised products and how brands can leverage modern technology to differentiate their product offering and make more money in the process

Dennis is the Founder of CEO of Postalytics - https://www.postalytics.com Postalytics is a SaaS direct mail marketing automation platform - think of it like Klaviyo but for direct (physical) mail Postalytics brings the power of segmentation, marketing automation, workflows and sending to an easy to use SaaS direct mail marketing automation platform for brands Merchants can use the Postalytics interface to create direct mail workflows and campaigns, designate target recipient groups/segments and trigger off the printing and mailing functions, with end to end trackability right from the Postalytics platform In this episode, Jason and Dennis discuss how brands can leverage direct mail, automation and mail analytics to dramatically improve their brand experience and achieve messaging cut through that rivals email

Kaus is the Founder of Mason - https://getmason.io Mason is a 'No Code' SaaS eCommerce integration and automation platform - think of it like Zapier for eCommerce, on Steroids. Mason brings design 🎨, + data 📊 + channels, together all in one place, with easy to deploy 'playbooks' for marketing and eCommerce. Merchants can use Mason's easy, simple content micro-apps to automate tedious commerce functions and tasks in minutes. In this episode, Jason and Kaus discuss how brands can become more scalable through the use of Mason and other, modern low/no code commerce technologies.

Hawk is the Partnership and Sales Manager for Starshipit - https://www.starshipit.com   Starshipit is a New Zealand based eCommerce courier integration and order management platform. Starshipit helps eCommerce merchants ease their fulfillment operations pain and make them more efficient and scalable through courier integration and fulfillment process automation. In this episode, Jason and Hawk discuss how brands can become more scalable through the use of fulfillment automation technologies.

Oliver is the Head of Growth for SupplyCompass - https://supplycompass.com SupplyCompass is a UK based, SaaS Product Lifecycle Management (PLM), Collaborative Sourcing and Sustainable Supply Chain management platform for fashion brands. SupplyCompass helps fashion brands work collaboratively and transparently with designers, suppliers, manufacturers and product development partners throughout the product lifecycle. In this episode, Jason and Oliver discuss the current state of fast (and slow) fashion, as well as how brands can become more sustainable through collaborative sourcing and effective, end to end supply chain management.

Lee is the Founder & CEO of Brauz - https://brauz.com Brauz is an Australian founded immersive commerce platform Brauz helps brands connect intimately with their customers via reserve/book/try in store and remote/Zoom concierge service functionality Jason and Lee discuss the growing pains of Brauz and what others can learn from his incredible journey from marketplace, to pivot, to building a best of breed SaaS customer service & enablement platform

Ryan is the Founder & former CEO of Neto (Now Maropost Commerce Cloud - MCC) - https://www.maropost.com/platform/commerce Neto is an eCommerce and Omnichannel platform founded in Australia in 2009 and sold to Maropost in March of 2021 for $60M. Neto was and is a popular eCommerce platform within the ANZ region and with the Maropost purchase has gone global and is growing rapidly Jason and Ryan discuss the early years and growing pains of Neto and what others can learn from his incredible journey from scratching an itch to building a global SaaS commerce powerhouse