

THE ECOMMERCE EDGE Podcast with Jason Greenwood
Jason Greenwood
Welcome to THE ECOMMERCE EDGE Podcast (formerly At the Coalface).
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THE ECOMMERCE EDGE brings you the very best in eCommerce, Omnichannel and Retail tech & trends. We cover key topics such as eCommerce Mentorship, B2B eCommerce and eCommerce technology.
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With 23+ years in the industry, Jason and his guests discuss topics in simple language anyone can understand and apply to level up their business.
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THE ECOMMERCE EDGE brings you the very best in eCommerce, Omnichannel and Retail tech & trends. We cover key topics such as eCommerce Mentorship, B2B eCommerce and eCommerce technology.
-
With 23+ years in the industry, Jason and his guests discuss topics in simple language anyone can understand and apply to level up their business.
Episodes
Mentioned books

Dec 7, 2022 • 37min
E176: Sustainable & Scalable Branded Fashion Resale w/ Jake Disraeli, Treet - At the Coalface Podcast - 08 December 2022
Jake is the Co-Founder and CEO of Treet - https://www.treet.co
Treet is a SaaS based, branded resale eCommerce platform
Treet allows fashion retail brands to rapidly setup a platform for direct or customer to customer (peer to peer) resale of used items
Treet "Powers the majority of resale sites worldwide"
Treet is in the 'Extension of Product Life' business
Treet customizes the resale experience to be fully on-brand, allows brands to market to their growing shopper and seller community with payouts, shipping logistics, refunds, and more being managed by Treet
In this episode, Jason and Jake discuss the business of fashion and how brands can easily implement solutions that connect deeply with customers and improve their sustainability credentials at the same time

Dec 5, 2022 • 29min
E175: 🎓Mentoring Moments #16 | Key Omni-Channel KPI’s, Containing CAC via Z/1P Data, Agency/Vendor Partnership Management and More! | 06 December 2022
Welcome to 'Mentoring Moments', a sub-series of the At the Coalface Podcast
Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
The episode title outlines some of the topics covered in the episode for reference
If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page

Nov 30, 2022 • 44min
E174: The Art & Science of Real Time AI Chatbot eCommerce Price Negotiation w/ Rosie Bailey, Nibble - At the Coalface Podcast - 01 December 2022
Rosie is the Co-Founder and CEO of Nibble - https://www.nibbletechnology.com
After speaking with Rosie, I love this idea/platform!
Nibble is a SaaS based, AI driven chatbot platform with eCommerce superpowers
Nibble allow customers to negotiate the purchase price for products on an eCommerce site via AI chatbot
I know what you're thinking - the customer will always negotiate down to the lowest price possible!
Not universally true says Rosie - and with Nibble, merchants can set rules to limit their downside risk while simultaneously boosting brand engagement and conversion rates dramatically
In this episode, Jason and Rosie discuss human/eCommerce buyer psychology and how brands can leverage this to build more profitable eCommerce businesses

Nov 28, 2022 • 29min
E173: 🎓Mentoring Moments #15 | ’State of the eCommerce Nation’, Retention vs Acquisition, ’Phygital’ ROI Opportunities, Value of Integration/Automation and More! | 29 November 2022
Welcome to 'Mentoring Moments', a sub-series of the At the Coalface Podcast
Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
The episode title outlines some of the topics covered in the episode for reference
If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page

Nov 23, 2022 • 54min
E172: The Rise of B2B eCommerce Marketplaces & Global Supply Chains Reimagined w/ Turker Hidirlar, GoBiz USA - At the Coalface Podcast - 24 November 2022
Turker is Founder and CEO of GoBiz - https://www.gobizusa.com
GoBiz is a B2B Wholesale eCommerce Marketplace
Turker also owns and runs iConn Technologies - an Engineered Manufacturing Solution Provider - so he knows B2B inside and out!
In this episode, Jason and Turker discuss global supply chains, the changing face of B2B commerce and how B2B brands can get the edge by leveraging dedicated B2B and verticalized marketplaces

Nov 21, 2022 • 47min
E171: 🎓Mentoring Moments #14 | Best Shopify Apps/Architecture & Why, Integrating eCommerce w/Suppliers, NPD & IP Protection and More! | 22 November 2022
Welcome to 'Mentoring Moments', a sub-series of the At the Coalface Podcast
Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
The episode title outlines some of the topics covered in the episode for reference
If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page

Nov 16, 2022 • 45min
E170: The eCommerce Returns Game Changer: ’Next Best Option’ w/ Eyal Rosenthal, ReturnGO - At the Coalface Podcast - 17 November 2022
Eyal is Co-Founder of CRO of ReturnGo - https://returngo.ai
ReturnGO is a SaaS platform that helps merchants to convert returns into exchanges, maximize customer LTV & reduce logistics costs
ReturnGO uses AI to recommend the best returns option for both customer and merchant in the moment
ReturnGO automatically takes into account multiple factors such as item value, profitability, return costs, customer return history and more when it makes its return recommendation/offer to the customer
In this episode, Jason and Eyal discuss the pain of returns for eCommerce merchants and how providing an incentivised 'next best option' can creates a better experience for the customer and better result for the merchant

Nov 14, 2022 • 48min
E169: 🎓Mentoring Moments #13 | Inflation Impacts & Tech, Decision Making Frameworks, Investing Opps, Regional eCommerce Behaviours, CDP’s and More! | 15 November 2022
Welcome to 'Mentoring Moments', a sub-series of the At the Coalface Podcast
Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
The episode title outlines some of the topics covered in the episode for reference
If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zone and you can also apply for 1-1 mentorship with Jason on this page

Nov 9, 2022 • 51min
E168: Talking Fashion eCommerce & Helping Customers Find THE Perfect Fit w/ Greg Moore, WAIR - At the Coalface Podcast - 10 November 2022
Greg is Founder of CEO of WAIR - https://www.getwair.com
WAIR is a SaaS platform that plugs into eCommerce websites to help fashion brands help their customers get the right product, in the right size for them, first time
WAIR helps to dramatically reduce fashion size 'bracket' buying and resultant customer returns due to incorrect sizing
WAIR and its sister company Fit3D - use one of the largest proprietary size/fit human data sets ever gathered to help ensure the right fit for every body and body size/shape/type
In this episode, Jason and Greg discuss the importance of fit technology for fashion eCommerce brands and the mission critical nature of trust building with fashion consumers to increase conversion rates and create a stand out customer experience

Nov 7, 2022 • 54min
E167: 🎓Mentoring Moments #12 | Evolving an ICP, Declining Business Respectfully, Risks of Toxic Customers, Building Confidence, Planning a Career in Digital and More! | 08 November 2022
Welcome to 'Mentoring Moments', a sub-series of the At the Coalface Podcast
Mentoring Moments is composed of clips taken from Jason's 1-1 and Group Mentorship Sessions
These sessions cover topics such as: digital, eCommerce, retail, SaaS, marketing, tech and business - plus so much more!
The episode title outlines some of the topics covered in the episode for reference
If you'd like to join Jason's Group Mentorship Program ('The Mentor Sessions') for free and get answers to your own questions, head over to the registration page to register for the sessions in your time zones and you can also apply for 1-1 mentorship with Jason on this page


