UNSCRIPTED
Future of Field Service
The UNSCRIPTED podcast takes an honest look at how business leaders are evolving, innovating, and overcoming today’s biggest challenges. With discussions focused on the firsthand perspective of leaders across industries and around the globe, you gain a front row seat to the tales of the trials and triumphs they experience as they modernize their businesses – and themselves. This podcast is hosted by Sarah Nicastro, who has more than 15 years’ tenure covering business transformation, technology, and leadership trends.
Episodes
Mentioned books
Sep 1, 2021 • 32min
The Importance of Service Benchmarking
Hilbrand Rustema of Noventum joins Sarah again to talk about the value and importance of service benchmarking, the best practices for gaining valuable insight, and what trends are most important to gauge against at the moment.
Aug 25, 2021 • 40min
How Brinks Home is Fueling Service Innovation
Sarah talks with Joni Chapas, Vice President of Field Service Operations Support at Brinks Home, about how the company has structured her team to optimize both operations and innovation.
Aug 18, 2021 • 42min
Embracing the Realities & Possibilities of Innovation
Dan McClure, Systems Innovation Choreographer at Innovation Ecosystem discusses with Sarah the differences between incremental improvement and true innovation and provides advice for companies on how to react sufficiently to today's disruption.
Aug 11, 2021 • 37min
The Art of IT at Compugen
Catherine Wood, Service owner, Engineered Deployment at Compugen, talks with Sarah about the role of creativity in IT and how she views it as an art form as well as her experiences as a woman in IT leadership and the advice she'd pass along to newcomers.
Aug 4, 2021 • 44min
Bringing the As-A-Service Opportunity to Life
Sarah talks with Scott Weller, Partner at Mossrake Group, about the work he does helping companies bring as-a-Service offerings to the market and how the microcosm approach can aid in overcoming the barriers in realizing the potential of as-a-Service.
Jul 28, 2021 • 51min
Tactics for Closing the Talent Gap
Co-authors of the book Game Changer: How to Be 10x in the Talent Economy, Michael Solomon and Rishon Blumberg, share with Sarah and listeners insights on how to navigate working remote, the demand for innovative and fast responses to customer needs, virtual-only experiences, and high unemployment rates
Jul 21, 2021 • 57min
Removing Barriers to Digital Transformation ROI
Join Sarah as she talks with Philip Carter of IDC, Fredrik Tukk of Maersk Drilling, and Marne Martin of IFS about why research shows that only 25% of companies achieve ROI from digital transformation and what can be done to increase the likelihood of measurable success.
Jul 14, 2021 • 34min
Modernizing Technician Utilization for Today’s Field Service Objectives
Ian Pattinson, former VP technical operations at Rogers Communications, talks with Sarah about how the perception and responsibilities of a field technician have changed, the need to prioritize use of your most skill resources, and how compensation can make – or break – performance.
Jul 7, 2021 • 43min
How to Change to Win
Sarah welcomes Rias Attar, accomplished business strategist, transformation expert, operational excellence leader, project and change management professional and author of the new book Change to Win, to discuss how strategy, delivery mechanism, and culture all play a part in embracing change to respond successfully to market pressures.
Jun 30, 2021 • 31min
AT&T on The Future of The Call Center
Ian Schmehl, Vice President, Sales, Service, and Digital Operations – AT&T Mexico, talks with Sarah about the criticality of call center and field service collaboration, the growing role AI is playing in the call center, and what the future of a “no-call” center will look like.
