

Fintech Insider Podcast by 11:FS
11:FS
Fintech Insider is your ultimate guide to the world of finance and fintech from 11:FS - the leading independent fintech consultancy, recognised five times with the British Bank Award for Consultancy of the Year.Our expert hosts, with real industry experience, are joined by the biggest decision-makers, VCs, and reporters from across financial services including Visa, Monzo, Nationwide, JPMorgan Chase, Wise, the Financial Times, and more to discuss breaking news and deep dive into the biggest topics and trends within the industry.Our weekly news show drops every Monday and tackles the biggest news stories across M&A, open banking, embedded finance, payments, regulation and more. Then, every Thursday our Insights show dives deeper into the hottest topics shaping the industry like AI, regulation, Big Tech, the cost of living crisis, and more. Whether you’re already immersed in the world of financial services, or just keen to learn more, this is the #1 podcast for you.Want to get involved in the conversation?Connect with us now on LinkedIn, Instagram and TikTok
Episodes
Mentioned books

Jul 8, 2019 • 53min
337. After Dark: FINinTheSun
We hope all of you who could make it enjoyed some #FINInTheSun as much as we all did!
For episode 8 of After Dark some of London's finances' finest visited our home turf in Devonshire Square for our fintech street party. The show was buzzing after selling out in just 24 hours, with all of the guests who could get their hands on it, rocking our 'Swag to end all Swag!'
For this After Dark show, Simon, Leda and Jason were joined by some great guests:
Lianna Brinded - Head of Yahoo Finance UK
Luke Griffiths - Head of UK at Klarna
Sophie Guibaud - MD Europe at Fidor
We kick off the show by taking a look at an article from The Times stating that big banks have been accused of giving fintech start-ups a raw deal! This comes about after the takeover talks of two start-ups collapsed, forcing one to shut down. Additionally, Senior fintech executives have complained that large financial institutions want to take information from them without offering adequate capital or other benefits in return. In reaction to this article Leda explains that after several years of sounding like a broken record, there's no pretence of hiding the fact that big banks have been trying to learn from new start-ups, and that she's still surprised that journalists are surprised by this. (3:11)
Next up, we talk about UK fintech Jaja's acquisition of the Bank of Ireland’s UK credit card business for £530M! Jaja Card is a digital credit card managed entirely through the Jaja mobile app, designed to make credit simpler, fairer and easier to manage. The acquisition “forms part of Jaja’s strategy to scale its UK credit card business by working in partnership with other financial institutions and consumer brands.” Luke goes on to explain that this industry is ripe for disruption and that there's been very little innovation at all in credit cards, especially the post-purchase experience. (10:09)
Other stories include:
Singapore to issue digital retail and wholesale bank licenses (17:50)
New Lifetime ISA best buy for younger savers keen to get on the property ladder (23:26)
Libra: Mark Zuckerberg’s world domination plans edge closer! (30:35)
RBS Remedies Fund pool D winners announced (37:13)
Possibly the worst bank scam of all time? (47:00)
All this and so much more on today's show.
As it is Pride Month, there is no better charity for us to be supporting through this event than Stonewall. For those that don’t know Stonewall was founded in 1989 to help advance the rights of the LBGTQ community by campaigning for equal rights, supporting and empowering individuals, and transforming institutions to create inclusive and accepting cultures. Text PRIDE to 70003 to donate £3.
Don't forget to subscribe so you never miss an episode, leave a review on iTunes and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins and edited by Alex Woodhouse.Special Guests: Lianna Brinded, Luke Griffiths, and Sophie Guibaud.Links:
Big banks accused of giving fintech start-ups a raw deal | Business | The Times
UK fintech Jaja pays $671M in cash to acquire the Bank of Ireland’s UK credit card business | TechCrunch
Singapore to issue digital bank licenses | ZDNet
New Lifetime Isa best buy: Moneybox offers 1.4% rate | This is Money
Facebook Cryptocurrency Plan Faces Opposition in France - Bloomberg
Facebook's Libra cryptocurrency 'poses risks to global banking' | Technology | The Guardian
Facebook's Libra coin likely to run a regulatory gauntlet - Reuters
Fake debit card combustion letter shared on social media - BBC News
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Jul 5, 2019 • 1h 14min
336. Interviews: Money20/20 International Entrepreneurship Special
For this weeks episode we had the chance to sit down with some of the most interesting people on the fintech scene, straight from Money20/20 in Amsterdam! We got some really interesting insights, found out secrets to success and what the future holds for these companies.
Mattias Kroner, formerly of Fidor
Stephen Ufford, Trulioo CEO
Giles Sutherland, Carta Worldwide MD
Paul Riseborough Chief Commercial Officer at Metro Bank
Tariq Hassan CEO of Code4000
To kick off this episode, Simon Taylor sits down with Matthias Kroner, formerly of Fidor and a man with many hats! Matthias tells us the story of Fidor and how the idea came about during the financial crisis! Matthias argues that was the best time to set up a new concept when everything is ok and everyone is happy with their bank there is no need for new players.
Next up, Jason Bates chats to Stephen Ufford, CEO of Trulioo! Trulioo is a global identity verification provider, offering verification solutions to the whole world. Stephen tells us about his vision of offering alternative identification solutions to everyone on the planet, his passion for bringing more people into the financial system faster, and what is next for Trulioo.
We also have a great interview with Giles Sutherland from Carta worldwide and a joint interview with Paul Riseborough from Metro Bank and Tariq Hassan from Code4000, telling us about they recent partnership!
All this and so much more on today's show.
Don't forget to subscribe so you never miss an episode, leave a review on iTunes and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins and edited by Alex Woodhouse.Special Guests: Giles Sutherland, Matthias Kröner, Paul Riseborough, Stephen Ufford, and Tariq Hassan.Links:Revolut chief eyes $20bn valuation before any IPO
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Jul 1, 2019 • 57min
335. News: You don’t have any unicorns!
This week we have some great stories for you as David and Simon are joined by a couple of great guests:
James Ferretti - Solutions Engineer at Transferwise
Alfie Marsh - UK and Ireland Sales Manager at Spendesk
Ivo Weevers - Chief Product & Design Officer at Asto
Mel Palmer - CMO at Exo Investing
We kick off the episode by taking a look at how Bank of England welcomes tech companies! The Bank of England intends to open its vaults to tech companies for the first time, which will enable fintechs to offer payments systems on the same level as commercial banks. James argues that for companies like Transferwise, this is a huge deal. This means that they can now hold funds in a central bank, which adds that extra level of security. Is this a sign of recognition from the big banks that there are other players on the market? (02:38)
Next up, we talk about Revolut eyes big bucks before IPO! Revolut, the British digital bank, has ruled out an initial public offering in the near future as it targets another private fundraising later this year.
In an interview with Financial News, Nikolay Storonsky, founder and chief executive of Revolut, said the firm needs to hit a valuation of $20bn-$40bn before a stock market float. Mel argues that if that valuation comes through, it could change the whole industry! (10:19)
Other stories include:
Monzo doubles valuation to £2 billion after fresh capital injection (17:45)
TransferWise to open borderless account in US (19:58)
Every little helps as RBS goes shopping for Tesco mortgages (26:21)
Apple is one step closer to launching its sleek, new credit card (30:55)
Lloyds becomes the first bank to sign up to 'Mental Health Accessible' standards (38:15)
NatWest introduces selfie-powered current account opening (46:27)
Geekiest engagement announcement ever? (52:25)
All this and so much more on today's show.
Don't forget to subscribe so you never miss an episode, leave a review on iTunes and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins and edited by Alex Woodhouse.Special Guests: Alfie Marsh, Ivo Weevers, James Ferretti, and Mel Palmer.Links:
Subscribe to read | Financial Times
Monzo doubles valuation to £2 billion after fresh capital inje...
TransferWise to open borderless account in US
Every little helps as RBS goes shopping for Tesco mortgages | Business News | Sky News
What you need to know about Apple credit card, and how to sign up - Business Insider
Lloyds becomes the first bank to sign up to 'Mental Health Accessible' standards
NatWest introduces selfie-powered current account opening
Stripe's Patrick Collison announces engagement with a joke on Twitter - Business Insider
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Jun 28, 2019 • 1h 16min
334. Fintech Insider Interviews: Money20/20 Payments Special
In this episode, we bring you a payments special, with interviews from some of the top leaders in the fintech payments space!
To start the episode, Jason Bates sits down with Harsh Sinha, CTO at Transferwise! Harsh tells us about Transferwise's organisational model, what the pros and cons are, and how you optimise ylou company for speed! We also talk about what it is like moving from Silicon Valley to join a small start-up in Europe, and how you create value for your customers.
Next up, Jason sits down with Patrick Gauthier from Amazon Pay! Patrick tells us about frictionless payments, the importance of protecting the consumers' privacy and what he knows now, that he wishes he had known at the start of his career. Also, why is patience so important when starting out in fintech?
We also have two more brilliant interviews with Roland Palmer from Alipay, telling us how Chinese tourists have their eyes on Europe, and Mark Barnett from Mastercard who tells us all about the battle for payments!
All this and so much more on today's show.
Don't forget to subscribe so you never miss an episode, leave a review on iTunes and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins and edited by Alex Woodhouse.Special Guests: Harsh Sinha, Mark Barnett, Patrick Gauthier, and Roland Palmer.
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Jun 24, 2019 • 1h 6min
333. News: Everybody knows a Dave
This week we have some great stories for you as David and Simon are joined by a couple of great guests:
Michael Fotis - CEO and Founder, Smart Money People
Dean Butler - Head of Innovation at Prudential
Shafali Gupta - VP Strategy & Ops at Fluidly
We kick off the episode by taking a look at the winners from the latest RBS Remedies pool! Luckily, we actually have someone who is part of the group of winners on the panel! Shafali Gupta from Fluidly gives us some insights on how the last week has been over at Fluidly. The panel discuss the other winners, what the fund can do for SMEs and what the people over at Fluidly are planning on doing with the money! (01:48)
Next up, we talk about Monzo going stateside! Monzo was an instant hit when it launched in the UK, and now the challenger bank is looking to expand to America! The panel argues that if this was supposed to be a secret, it is arguably the worst kept secret ever. Challenger banks from the UK have been looking at the American market for a while now, so how will Monzo do over there? Will the American people be intrigued by this British bank? Will the hot coral make as big of an impression over there as it did here? (08:54)
Other stories include:
Bank investments in technology not yet driving significant revenue growth (18:19)
Google and PayPal explored OCC’s fintech charter, then walked away (22:49)
Bank of England finds UK challenger banks cut corners (26:37)
Kevin Hollinrake accused of hiding conflict of interest (31:32)
After Loot runs out of cash, founder and 17 team members join RBS’ digital bank Bó (35:25)
Uber is pivoting to fintech, something Asian startups have been doing for years (40:00)
Dave, a fintech startup backed by Mark Cuban and Diplo, is launching a checking account that helps users build their credit score (54:52)
Amazon selling shock bracelet to help you curb bad habits (1:00:20)
All this and so much more on today's show.
Don't forget to subscribe so you never miss an episode, leave a review on iTunes and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins and edited by Alex Woodhouse.Special Guests: Dean Butler, Michael Fotis, and Shafali Gupta.Links:
Bank investments in technology not yet driving significant revenue growth: Accenture - Reuters
Google and PayPal explored OCC’s fintech charter, then walked away | American Banker
After Loot runs out of cash, founder and 17 team members join RBS’ digital bank Bó | TechCrunch
Uber's pivot to fintech was done years ago by Ola, Grab, and Go-Jek — Quartz
Dave's new checking account is the first to build users' credit - Business Insider
Amazon selling shock bracelet to help you curb bad habits - Trending & Viral News - 13 WTHR Indianapolis
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Jun 21, 2019 • 1h 24min
332. Interviews: Money20/20 CEO special
For this weeks episode we had the chance to sit down with the CEOs of some of the most interesting companies from Money20/20 in Amsterdam! We got some really interesting insights, found out secrets to success and what the future holds for these companies.
First up, Jason Bates meets Ralph Hamers, CEO of ING! Last year, Ralph gave a keynote speech at Money20/20 and he tells us what has changed in a years time. Ralph gives us his insights on the digitalisation of banking and how mobile first is rapidly becoming the new normal! If you want to be competing with new platforms, you have to rethink the way you operate. What is ING's secret?
Next up, we talk to Des McDaid, managing director at Marcus by Goldman Sachs UK! Simon Taylor sits down with Des to talk about all things Marcus! Marcus was an instant hit when it launched in the UK, what is their secret? Des argues that although the rate is important, no customer wants a bad rate. However, the rate is not everything, and Des explains how they listened closely to their customers and did what they wanted.
We also got some incredible insights from Nuno Sebastao CEO of Feedzai, Zach Perret CEO of Plaid, Anne Boden CEO of Starling, Frank Jan Risseeuw CEO of Yolt and Tamaz Georgadze CEO of Raisin.
All this and so much more on today's show.
Don't forget to subscribe so you never miss an episode, leave a review on iTunes and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins and edited by Michael Bailey.Special Guests: Anne Boden, Des McDaid, Frank Jan Risseeuw, Nuno Sebastao, Ralph Hamers, Tamaz Georgadze, and Zach Perret.
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Jun 19, 2019 • 22min
Fintech Insider USA: Alex Sion, Citi Ventures (S1E6)
Welcome back to the 6th and final episode of this new show, Fintech Insider USA! In this episode, Sam Maul meets Alex Sion, Co-Head of D10X at Citi Ventures!
To start the episode, Alex explains what D10X actually is, and what the name stands for. The programme has been active for about 4 years and the consumer side is organised around two macro themes: modern life and economic vitality. Alex argues that the nuclear family has not existed for many years now and banks have been built around the image of the traditional family. How do you support families that perhaps do not fit into the image of the nuclear family?
We continue talking about how you innovate at a company as large as City. Where do you focus? How do you generate relevant ideas on a global scale? With such a global reach, how do you accommodate many very different markets?
All this and so much more on today's show.
Don't forget to subscribe so you never miss an episode, leave a review on iTunes and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins and edited by Alex Woodhouse.Special Guest: Alex Sion.
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Jun 17, 2019 • 55min
331. News: With great data comes great responsibility.
This week we have some great stories for you as Simon Taylor and Brandon Chung are joined by a couple of great guests:
Loral Quinn - CEO of Sustainably
Scott Liddell - Head of Channel and Digital, CYBG
We kick off the episode by taking a look at, well, ourselves! We are the news! Building the banking platform of the future with 11:FS Foundry! DNB, Norway's largest financial services group, has decided to extend its investment into 11:FS Foundry and is committed to building new services on the platform, initially focussing on loans. Are we going to see more and more fintechs collaborating with bigger banks? Is this the future? (01:29)
Next up, we talk about how the FCA has done a major shake-up of overdrafts! Banks and buildings societies will no longer be allowed to charge fixed monthly or daily fees for overdraft. There will also no longer be higher fees for unplanned overdrafts rather than arranged ones. This means that banks have to advertise their APRs to their customers. Is showing a customer an APR really the best strategy? Can you guarantee that your average customer understands words like APR and percentages? (08:58)
Other stories include:
JPMorgan Closes Finn, Digital-Only Bank, a Year After Launch (15:33)
Fintechs risk giving banks a bad name, says Barclays boss (24:17)
Brex valued at $2.6B with new cash from Kleiner Perkins (32:28)
UK startup fintech TrueLayer just won funding from China's Tencent and Singaporean wealth fund Temasek (38:00)
Amazon launches a credit card for the 'underbanked' with bad credit (42:41)
Sberbank to open pilot branch in McDonald's outlet (47:03)
All this and so much more on today's show.
Don't forget to subscribe so you never miss an episode, leave a review on iTunes and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins and edited by Alex Woodhouse.Special Guests: Brandon Chung, Loral Quinn, and Scott Liddell.Links:
Building the banking platform of the future with 11:FS… • 11:FS
Bank overdraft fees targeted in major shake-up - BBC News
JPMorgan (JPM) Closes Finn After 1 Year - Bloomberg
Fintechs risk giving banks a bad name, says Barclays boss
Brex valued at $2.6B with new cash from Kleiner Perkins – TechCrunch
Tencent and Temasek invest in British fintech TrueLayer - Business Insider
Amazon launches a credit card for the 'underbanked' with bad credit
Sberbank to open pilot branch in McDonald's outlet
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Jun 14, 2019 • 23min
330. Interviews: Patrick Collison, CEO of Stripe
We start off the episode start by discussing Stripes global success. With the amount of payment companies out there, how have they reached such a success? We take the story so far back as to when the company was called /Dev/Payments! How do you create a successful company? Could it be as easy as listening to your customers and do what they want?
David brings up one of Patricks quotes, If people don't think what you are doing is a little bit strange, maybe it's not strange enough. How do you find a strange enough strategy? Is being strange a way of moving away from a mimetic-heard dynamic in an industry where new innovations are key? How do you come up with a good idea and make sure it is different than what everyone else is working on?
Patrick also shares what's next for Stripe and why one could argue that we are no longer in ponds, but in a connected ocean.
All this and so much more on today's show.
Don't forget to subscribe so you never miss an episode, leave a review on iTunes and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins and edited by Alex Woodhouse.Special Guest: Patrick Collison.
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Jun 12, 2019 • 30min
Fintech Insider USA: Derek Joyce, Klarna (S1E5)
Welcome back to the 5th episode of this new show, Fintech Insider USA! In this episode, we are extremely excited to bring you an interview with Derek Joyce, Vice President & General Manager, Global Accounts at Klarna!
To start the episode, Derek explains Klarna's new operating model where each team has end to end accountability and ownership. How has this changed the work culture and what are the results? We continue by, of course, talking about the smoooth campaign with Snoop Dog and how the campaign has now reached 660 million impressions online! How has this campaign had an impact on Klarna as a brand, and what is it like being associated with Snoop Dog?
Derek and Sam further talk about how the whole business model of payments has moved beyond transactions and Derek argues that companies that focus only the transaction are in a race to the bottom. Looking at statistics, 2/3 of millennials do not have a credit card! How do you work around this? How do you create a credit system without using credit cards?
All this and so much more on today's show.
Don't forget to subscribe so you never miss an episode, leave a review on iTunes and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins and edited by Alex Woodhouse.Special Guest: Derek Joyce.
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