

Fintech Insider Podcast by 11:FS
11:FS
Fintech Insider is your ultimate guide to the world of finance and fintech from 11:FS - the leading independent fintech consultancy, recognised five times with the British Bank Award for Consultancy of the Year.Our expert hosts, with real industry experience, are joined by the biggest decision-makers, VCs, and reporters from across financial services including Visa, Monzo, Nationwide, JPMorgan Chase, Wise, the Financial Times, and more to discuss breaking news and deep dive into the biggest topics and trends within the industry.Our weekly news show drops every Monday and tackles the biggest news stories across M&A, open banking, embedded finance, payments, regulation and more. Then, every Thursday our Insights show dives deeper into the hottest topics shaping the industry like AI, regulation, Big Tech, the cost of living crisis, and more. Whether you’re already immersed in the world of financial services, or just keen to learn more, this is the #1 podcast for you.Want to get involved in the conversation?Connect with us now on LinkedIn, Instagram and TikTok
Episodes
Mentioned books

Aug 12, 2019 • 1h 5min
347. News: Illegal fintech loansharks?
Our expert hosts, Jason Bates and Sarah Kocianski, are joined by some great guests to talk about the most notable fintech, financial services and banking news from the past week. This week's guests include:
Richard Davies, COO at Revolut
Simon Dix, CEO and founder of DX Compliance Solutions
Joy MacKnight, Managing Editor at The Banker
We also hear from Marko Wenthin, CEO at Penta, Brandon Chung, 11:FS JTBD Consultant, and Sam Maule, 11:FS Americas MD
We cover the following stories from the fintech and financial services space:
America to get real-time payments by 2024 (2:12)
Klarna’s multi-billion dollar valuation to help them hit Australia (12:36)
Hongkongers are reaping the benefits of virtual banks even before their launch (20:37)
Penta’s latest funding round (27:36)
HSBC Cuts 4,000 Jobs, starting with the CEO (38:17)
Australia passes consumer data rights legislation (47:58)
20-Year Mortgages Hit Zero for the First Time in History (53:55)
Indonesia Has Shut Down 826 Fintech Startups This Year Alone (58:31)
Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. Hosted by a rotation of 11:FS experts including David Brear, Simon Taylor, Jason Bates, Leda Glyptis and Sarah Kocianski and joined by a range of brilliant guests, we cover the latest global news, bring you interviews from industry experts or take a deep dive in subject matters such as APIs, AI or digital banking.
If you enjoyed don't forget to subscribe and please leave a review
Follow us on Twitter: www.twitter.com/fintechinsiders where you can ask the hosts questions, alternatively email podcasts@11fs.com!Special Guests: Brandon Chung, Joy Macknight, Marko Wenthin, Richard Davies, Sam Maule, and Simon Dix.Links:
Fed plans to launch real-time payment service by 2024 | American Banker
Klarna pushes for growth in US and Australia with $460 million equity raise | Finextra
Hongkongers are reaping the benefits of virtual banks even before their launch | Tech in Asia
Penta, the German business banking startup, raises €8M additional funding | TechCrunch
HSBC Adds To The Gloom On Wall Street By Cutting 4,000 Jobs | Forbes
Australia passes consumer data rights legislation | Finextra
20-Year Mortgages Hit Zero for First Time in Danish Rate History | Bloomberg
Indonesia Has Shut Down 826 Fintech Startups This Year Alone | Bloomberg
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Aug 9, 2019 • 44min
346. Insights: Jobs to be Done - The future of product design
Guests David Brear, Alan Klement, Justin Geaney, and Peter Collingridge discuss the concept of Jobs to be Done (JTBD) in product design, highlighting its impact in creating customer-centric digital propositions. They delve into the key role JTBD plays in making products integral to customers' lives and enabling powerful customer journeys, emphasizing that it is the future of product design.

Aug 5, 2019 • 1h 2min
345. News: This is how you make money.
Our expert hosts, Simon Taylor and Jason Bates, are joined by some great guests to talk about the most notable fintech, financial services and banking news from the past week. This week's guests include:
Mark Frampton, Analyst Relations Manager at Finastra
Greg Michel, Head of Fintech, Cybersecurity & AI at Tech Nation.
Lois Ollerenshaw, Venture principal at Nationwide building society
We also hear from Virginie O’Shea, Research director at Aite Group
We cover the following stories from the fintech and financial services space:
Nubank’s $400 MILLION mega round pushes their valuation to $10 billion (1:59)
Goldman Sachs’ billion dollar fintech gamble (9:41)
Revolut’s investors predict a $10bn valuation (14:42)
Jack Ma’s $290 Billion Loan Machine Is Changing Chinese Banking (24:07)
US Women Pay 18% More in Banking Fees Than Men (32:08)
Rakuten’s US banking charter application raises concerns with American Banks (39:23)
London Stock Exchange in talks to buy Refinitiv for $27bn (48:13)
Noel Edmonds reaches compensation deal with Lloyds over scam (57:25)
Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. Hosted by a rotation of 11:FS experts including David Brear, Simon Taylor, Jason Bates, Leda Glyptis and Sarah Kocianski and joined by a range of brilliant guests, we cover the latest global news, bring you interviews from industry experts or take a deep dive in subject matters such as APIs, AI or digital banking.
If you enjoyed don't forget to subscribe and please leave a review
Follow us on Twitter: www.twitter.com/fintechinsiders where you can ask the hosts questions, alternatively email podcasts@11fs.com!Special Guests: Greg Michel, Lois Ollerenshaw, Mark Frampton, and Virginie O'Shea.Links:
Nubank valuation jumps to $10 billion on $400 million mega round | Finextra
Goldman Sachs big fintech gamble is about to heat up for summer as it takes on N26, Revolut and Monzo | Altfi
Revolut on course to be worth $10bn and match the size of Barclays, say backers | The Telegraph
Jack Ma’s $290 Billion Loan Machine Is Changing Chinese Banking | Bloomberg
Women Pay 18% More in Banking Fees Than Men, Research Finds | Bloomberg
Rakuten to apply for US banking charter | Finextra
London Stock Exchange Confirms $27bn Refinitiv Takeover Talks | FT
Noel Edmonds reaches compensation deal with Lloyds over scam | BBC News
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Aug 2, 2019 • 57min
344. Insights: US Digital Transformation Special
Today our host, Sam Maule, is joined by some great guests, all from Fifth Third Bank. Our guests for todays episode include:
Melissa Stevens, Chief Digital Officer, Head of Design, Innovation, & CX
Justin Hendrix, VP & Senior Manager with the Innovation Team
Joel Kashuba, SVP Design & Innovation
In this episode we cover topics such as:
The innovative strategy of Fifth Third Bank
Why digital banking is actually quite difficult for incumbents
How the digital banking market in America is being transformed
How you avoid building an innovation theatre.
All this, and so much more on today's show!
Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. Hosted by a rotation of 11:FS experts including David Brear, Simon Taylor, Jason Bates, Leda Glyptis and Sarah Kocianski and joined by a range of brilliant guests, we cover the latest global news, bring you interviews from industry experts or take a deep dive in subject matters such as APIs, AI or digital banking.
If you enjoyed don't forget to subscribe and please leave a review
Follow us on Twitter: www.twitter.com/fintechinsiders where you can ask the hosts questions, alternatively email podcasts@11fs.com!Special Guests: Joel Kashuba, Justin Hendrix, and Melissa Stevens.
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Jul 29, 2019 • 1h 8min
343. News: Trump’s gonna shut this down!
This week we have some great stories for you as David Brear and Simon Taylor are joined by a some great guests:
Valentina Kristensen, Director, Growth & Communications at OakNorth
Gary Rohloff, Co-Founder and Managing Director at Laybuy
Sam O’Connor, CEO at Coconut
We kick off the episode by taking a look at trading startup, Robinhood's latest raise, which valued the company at $7.6bn! Simon explains how the mobile only players in the market seem to be growing much faster, and Valentina says that this raise points towards them gearing up for an IPO. (2:16)
Next up, we talk about a Great British banking switch towards the likes of Monzo and Starling. They talk about how an increase in advertising by those banks has affected this, as well as the almost frictionless opening of a new current account with the challengers in comparison to the incumbents. (14:28)
Other stories include:
Monzo and Starling sail ahead in banking apps poll (17:30)
Starling senior executives take flight from app-based bank (24:05)
We hear from Mojo's CEO on teaming up with Monzo (30:48)
Australian smartphone bank 86 400 wins banking licence (45:43)
Metro Bank to replace Vernon Hill as profits dive (48:10)
Chinese e-commerce giant Alibaba is coming to the US in a major way (53:54)
Tally launches banking app tied to gold ownership (59:18)
All this and so much more on today's show.
Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. Hosted by a rotation of 11:FS experts including David Brear, Simon Taylor, Jason Bates, Leda Glyptis and Sarah Kocianski and joined by a range of brilliant guests, we cover the latest global news, bring you interviews from industry experts or take a deep dive in subject matters such as APIs, AI or digital banking
Don't forget to subscribe so you never miss an episode, leave a review on iTunes and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins and edited by Alex Woodhouse.Special Guests: Gary Rohloff, Richard Hayes, Sam O'Connor, and Valentina Kristensen.Links:
Trading startup Robinhood raises $323 million, achieving $7.6 billion valuation | Reuters
255,000 people ditch their bank accounts - who they're joining instead | Mirror
Monzo and Starling sail ahead in banking apps poll | Finextra
Starling senior executives take flight from app-based bank | FT
Australian smartphone bank 86 400 wins banking licence | Finextra
Metro Bank to replace Vernon Hill as profits dive | BBC News
Chinese e-commerce giant Alibaba is coming to the US in a major way | Business Insider
Tally launches banking app tied to gold ownership | Finextra
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Jul 26, 2019 • 1h 13min
342. Insights: Atom Takeover ft. will.i.am.
Today we have an excellent episode for you! In this takeover show, David Brear and Leda Glyptis are joined by some great guests from Atom Bank including:
will.i.am, Musician, Entrepreneur, Innovator, and Strategic Board Advisor
Mark Mullen, Chief Executive Officer
Simon Brown, Head of Business Banking
Clare Framrose, Head of Personal Banking
First up, we talk about Atom Bank and what sets them apart from the incumbent banks. Next up, we discuss AI, with will.i.am explaining why now is the most important time to get AI development right. Later on we discuss: the importace of trust and trust as a commodity, why companies should hire a Chief Trust Officer, why data is so valuable just the masses haven't realised it yet, the importance of financial education in schools, will.i.am's relationship with Atom, and so much more!
Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. Hosted by a rotation of 11:FS experts including David Brear, Simon Taylor, Jason Bates, Leda Glyptis and Sarah Kocianski and joined by a range of brilliant guests, we cover the latest global news, bring you interviews from industry experts or take a deep dive in subject matters such as APIs, AI or digital banking
Don't forget to subscribe so you never miss an episode, leave a review on iTunes and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins and edited by Alex Woodhouse.Special Guests: Clare Framrose, Mark Mullen, Simon Brown, and will.i.am.Sponsored By:Atom Bank
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Jul 22, 2019 • 1h 20min
341. News: More money is always good news!
This week we have some great stories for you as David and Sarah are joined by a couple of great guests:
Amy Lewin, Senior Reporter at Sifted
James Teodorini, European Partnerships Development Manager at Button
Oliver Prill, CEO of Tide
Megan Caywood, Global Head of Digital Strategy at Barclays
We kick off the episode by taking a look at how British fintech booms as 2019 is set to be a record year for UK investment. To start us off, we have a soundbite from Jo Oliver, Partner at Octopus Ventures, commenting on the story.
Jo explains why the trend of signinificant investment is likely to continue and why we shouldn't read too much into a 30% decline in investment deals. James Teodorini makes the point that only 15% of this investment is early stage and he'd like to see this figure increase, as this indicates that we're still seeing new entrants to the market. (4:35)
Up next, JPMorgan's CEO is looking for the banks next acquisition, and they're expected to be targeting a US neobank. This sparks a built it vs. buy it debate, with the guests discussing the pros and cons of each, as well as a discussion about how open neobanks are to being acquired and much more. (14:47)
Other stories include:
Facebook 'to be fined $5bn over Cambridge Analytica scandal' (28:15)
Fintech in Latin America continues to draw big dollars as Softbank invests $231 million in Creditas (34:34)
Startup Button Rides Mobile Commerce Growth to New Financing (41:53)
Sydney could use facial recognition for public transport payments (46:58)
Private Eye's analysis of UK challenger bank's tube ads (59:08)
All this and so much more on today's show.
Fintech Insider by 11:FS is a podcast dedicated to all things fintech, banking, technology and financial services. Hosted by a rotation of 11:FS experts including David Brear, Simon Taylor, Jason Bates, Leda Glyptis and Sarah Kocianski and joined by a range of brilliant guests, we cover the latest global news, bring you interviews from industry experts or take a deep dive in subject matters such as APIs, AI or digital banking.
Don't forget to subscribe so you never miss an episode, leave a review on iTunes and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins and edited by Alex Woodhouse.Special Guests: Amy Lewin, James Teodorini, Jo Oliver, Megan Cooper, and Oliver Prill.Links:
British fintech booms as 2019 is set to be a record year for UK investment | CityAM
JPMorgan Chase's CEO is hunting for the bank's next acquisition — and we think a US neobank could be the target | Business Insider
Facebook 'to be fined $5bn over Cambridge Analytica scandal' | BBC News
Fintech in Latin America continues to draw big dollars as Softbank invests $231 million in Creditas | TechCrunch
Startup Button Rides Mobile Commerce Growth to New Financing | WSJ
Sydney could use facial recognition for public transport payments | Finextra
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Jul 19, 2019 • 14min
340. Interviews: John Glen MP, Economic Secretary to the Treasury
We start off the episode by discussing John Glen's role in the Treasury and London's fintech boom. He explains why he's excited about London's fintech scene, and that he's a regular user of fintech products. John and David then go on to talk about the potential effect of Brexit on fintech as well as John's vision for the future of financial services.
All this and so much more on today's episode.
Don't forget to subscribe so you never miss an episode, leave a review on iTunes and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins and edited by Alex Woodhouse.
Fintech Insider is a podcast dedicated to all things fintech, banking and financial services. Together with a brilliant host of guests, we cover the latest news in the fintech world, bring you interviews from industry experts or take a deep dive in subject matters such as APIs, AI or digital banking. No matter if you are a full-on expert, or an enthusiast who would like to learn more about the fintech world, this podcast if for you!Special Guest: John Glen.
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Jul 15, 2019 • 58min
339. News: Take that, cash. Card is great!
This week we have some great stories for you as Simon and Laura are joined by a couple of great guests:
Jonathan Keeling - Partnerships Director at CrowdCube
Alastair Thompson - Head of Business Development at Transferwise
Ishaan Malhi - CEO of Trussle
Simon Rabin - CEO of Chip
We kick off the episode by taking a look at how Deutsche bank has had some pretty bad news lately. Germany's biggest lender has to slash 20,000 jobs and shed €50bn of assets. The first casualty was Deutsche's investment banking chief Garth Ritchie, who resigned on Friday ahead of the restructuring that will cut as many as 20,000 jobs around the world. The cuts have already started, and staff in London were told that their passes would stop working after 11am. The CEO described the job losses as "painful but unavoidable to insure Deutsche Bank's long-term success." Simon argues that compared to competitors, Deutsche Bank have really struggled. With all the costs that comes with the cuts, would it not just be better to start again? (1:43)
Next up, we talk about how Dutch banks have been to told to stop using payments data for personalised marketing. ING received complaints after stating that they to planned to start using transaction data to send its customers more relevant email and text message offers and the Dutch Data Protection Authority has had to write to the Dutch Banking Authority making it clear that banks are "not allowed" to simply send their customers personalised offers based on payment details. Simon argues that this is rather odd, as having targeted ads coming to you is not necessarily a bad thing, as long as it is relevant. Is this just a question of relevance being subjective? (12:43)
Other stories include:
Government-owned bank 'forging signatures' in repossession cases (20:20)
Bezos-backed Remitly raises $135m for expansion in remittances (27:02)
Fintech is the ‘new normal’ with 55% of consumers regular users (34:53)
N26 to launch mobile banking in the US on Thursday (38:44)
Another state creates tech sandbox as federal agencies tread warily (46:29)
Seven-eleven shuts down mobile payments app following ludicrous security breach (51:50)
All this and so much more on today's show.
Don't forget to subscribe so you never miss an episode, leave a review on iTunes and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins and edited by Alex Woodhouse.Special Guests: Alastair Thompson, Ishaan Malhi, Jonathan Keeling, and Simon Rabin.Links:
Subscribe to read | Financial Times
Dutch banks told to stop using payments data for personalised marke...
Government-owned bank 'forging signatures' in repossession cases - BBC News
Subscribe to read | Financial Times
Fintech is the ‘new normal’ with 55 per cent of consumers regular users - Your Money
Another state creates tech sandbox as federal agencies tread warily | American Banker
Seven-eleven shuts down mobile payments app following ludicrous sec...
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Jul 12, 2019 • 29min
338. Interviews: Michael Jaconi, CEO of Button
We start off the episode by discussing Michael's background and what inspired him to found Button. He says that from a young age he's always been an entrepreneur, and explains how the acquisition of one of his first companies, a small startup aiming to help non-profits, lead to his inspiration for Button.
Michael then goes on to talk about Button's mission and vision; to enable a consumer to find exactly what they want in a moment of intent, and by being able to do this and on a large enough scale they could build a business. He also explains Button's role in solving a problem that many companies have realised. He says that it's evident that every platform is dying to get into commmerce because they know that the durability of their ads business is going to be dependent on the commerce that they drive.
All this and so much more on today's show.
Don't forget to subscribe so you never miss an episode, leave a review on iTunes and let us know your thoughts on the stories @FintechInsiders on Twitter where you can also ask the hosts questions, or email podcasts@11fs.com
This week's episode was produced by Laura Watkins and edited by Alex Woodhouse.Special Guest: Michael Jaconi.
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