Signal & Noise

AdTech has built some of the most sophisticated technology in the digital economy — and some of the most forgettable marketing.In this episode of Signal & Noise, we sit down with Joe Zappa, Founder & CEO of Sharp Pen Media, to unpack a hard truth the industry rarely confronts:You can’t outsource belief.For decades, AdTech companies have treated marketing as something downstream — polish it, package it, delegate it. But Joe argues that’s exactly where things go wrong. When CEOs hide behind feature lists, jargon, and generic positioning, marketing becomes interchangeable. And in a crowded ecosystem where everyone claims better targeting, better measurement, and better AI, invisibility becomes the real risk.Joe makes the case that the CEO must be the chief evangelist — not a mascot, not a quote-approver, but an active communicator who can clearly articulate:What’s broken in the industryWhat they believe about the futureWhy their company existsAnd why anyone should careWe go deep on:Why AdTech messaging collapses into samenessThe difference between product speak and narrativeHow to build a simple, usable messaging “Bible”Why controversy is often safer than invisibilityThe collapse of institutional gatekeepers — and what that means for foundersHow AI can amplify clarity — or create “slop cannons”Why humanities training may be more valuable than ever in the AI eraThis conversation isn’t just about marketing tactics. It’s about leadership, conviction, and attention in a world where distribution is democratized and authenticity matters more than ever.If you’re a founder, CEO, CMO, product leader, or operator in AdTech, MarTech, or media — this episode will challenge how you think about voice, visibility, and responsibility. Because in 2026, you don’t win by having the best deck. You win by having the clearest belief.

Lucas Longacre officially joins Signal & Noise—and in his debut episode as an Executive Voices contributor, he starts exactly where great product work begins: in the mess.In this conversation, Lucas sits down with Zach Grumet—product leader, operator, and one of the key figures behind Lucas’s own transition into product—to unpack what it actually means to “structure the ambiguity.”This isn’t a conversation about frameworks or buzzwords. It’s about the real work:Why product managers don’t “ship features”—they own the messHow unclear problems, bad communication, and organizational friction kill good productsThe difference between product managers and actual product leadersWhy most teams solution too early—and miss the problem entirelyAnd how AI is quietly rewriting the rules of product development in real timeAlong the way, they get into the uncomfortable truths: failed decisions, broken processes, internal chaos—and why those moments are where real product thinking is forged.From reducing onboarding friction to predicting parking enforcement patterns (yes, really), Zach brings battle-tested lessons from FinTech, HealthTech, and SaaS—while Lucas connects it to a new reality where prototyping happens in hours, not quarters.But beneath it all is a bigger question: If AI accelerates everything… what actually matters more?This episode is about clarity in a world that’s only getting noisier. And it’s just the beginning.

Programmatic advertising has spent the last 15 years optimizing for one thing: speed.But somewhere along the way, we lost something more important—control, transparency, and true decisioning intelligence.In this episode of Signal & Noise, we sit down with Adam Heimlich, Founder & CEO of Chalice AI, to unpack what happens when an operator who spent decades inside the system decides to rebuild it from the ground up.Adam’s perspective is different. He’s not theorizing about programmatic—he ran it. He understands the incentives, the inefficiencies, and the architectural limitations of RTB and DSP-driven buying. And now he’s building a new model.We cover:Why RTB infrastructure is fundamentally constrained by legacy “pipes”- How Chalice is using containerized decisioning to move logic closer to the bidstream- What the Agentic RTB Framework (ARTF) actually is—and why it mattersWhy AI agents may reshape how media decisions are made (and who controls them)The shift from platform-centric buying → modular, agent-driven ecosystems- Why data is commoditized—but modeling and service are notThe real implications of agentic trading and AI-native marketplacesWe also go beyond the tech:Adam’s transition from agency operator to founder- Building Chalice alongside his partner Ali ManningThe reality of startup life vs. the mythologyAnd yes… the philosophy behind AdTech shitpostingThis is a conversation about more than bidding mechanics. It’s about whether the entire architecture of digital advertising is about to change—and who wins if it does.If you care about where programmatic is actually heading—not just what vendors are selling—this one is worth your time.👇 Subscribe for more Signal & Noise🌐 signalandnoise.ai🎙️ Available on Spotify, Apple, and YouTube

What if dashboards are dying—and analytics is about to feel more human? In this episode of Signal & Noise, hosts Brett House and Rio Longacre sit down with Adam Greco, one of the most influential voices in digital and product analytics, to unpack a provocative idea: Vibe Analytics.Adam—former Omniture and Amplitude leader and current Product Evangelist at Hightouch—argues that the future of analytics won’t be defined by dashboards, SQL queries, or rigid reporting tools. Instead, it will be driven by natural language, AI-powered interfaces, and warehouse-native architectures that let teams ask questions the way humans think.Together, we explore:- What “Vibe Analytics” actually means—and why it’s more than a buzzwordWhether traditional analytics platforms like Adobe, Amplitude, and Tableau are at risk- How AI and conversational UX could democratize analytics (and de-specialize it)- What this shift means for analysts, marketers, CMOs, and data teams- Why warehouse-native stacks built on Snowflake and Databricks are foundational to what comes next- We also dig into real-world implications for measurement, attribution, personalization, and data collaboration—and debate whether this moment represents evolution… or extinction… for legacy analytics tech.If you work in analytics, marketing, product, or data—and you’ve ever felt constrained by dashboards—this is a conversation you don’t want to miss. Enjoy!

Every year, leaders from across advertising, technology, and media gather in San Francisco for RampUp, the annual conference hosted by LiveRamp. Over the past decade, RampUp has become one of the most influential events in the AdTech ecosystem—bringing together brands, agencies, publishers, data providers, and technology platforms to discuss the future of identity, data collaboration, and responsible advertising.LiveRamp sits at the center of that conversation. The company built its reputation as a pioneer in identity resolution—helping marketers connect fragmented consumer signals across devices, platforms, and channels in a privacy-conscious way. Today, LiveRamp’s technology powers a broad data collaboration ecosystem that allows organizations to safely match, analyze, and activate data across partners, platforms, and clean room environments. As the advertising industry moves deeper into a world defined by privacy regulation, signal loss, and AI-driven decisioning, LiveRamp’s role as a neutral identity and data collaboration layer has only grown more important.In this special Signal & Noise episode, Rio Longacre and Krish Raja kick things off with a recap of RampUp 2026, sharing their perspective on the biggest themes from the event—from the evolution of identity infrastructure to the rise of retail media networks, the increasing importance of data collaboration, and the growing influence of AI across the marketing ecosystem.The episode then features a series of conversations with some of the industry’s leading voices who attended RampUp:Shailley Singh, COO & EVP of Product at IAB Tech Lab, discussing the future of industry standards, interoperability, and the technical infrastructure shaping digital advertising.Leigh M. Freund, CEO of Network Advertising Initiative (NAI), on privacy, regulation, and the evolving role of self-governance in digital advertising.Austin Leonard, VP/GM of Dollar General Media Network, exploring the continued rise of retail media and how new entrants are building powerful commerce-driven advertising platforms.Daniel Block, Head of Corporate Business Development at Fetch Rewards, on the growing role of consumer data platforms and loyalty ecosystems in modern marketing.Scott Messer, Founder & CEO of Messer Media, offering an independent operator’s perspective on the current state—and future direction—of AdTech.Together, these conversations paint a picture of an industry that is rapidly evolving. Identity is being rebuilt. Data collaboration is becoming a core operating model. Retail media continues its explosive growth. And AI is beginning to reshape how campaigns are planned, executed, and optimized.In other words, RampUp 2026 offered a glimpse into the next phase of digital advertising—and in this episode, we separate the signal from the noise.

In this episode of Signal & Noise, Rio and Brett sit down with Crystal Santos Wallace — enterprise operator, data leader, and longtime architect of modern marketing infrastructure across global holdcos — for a candid conversation about what AI is actually doing inside agencies.Crystal has worked across the major networks and now operates at the intersection of data, identity, and transformation at Omnicom and Acxiom. She’s seen data evolve from passive record-keeping to operational truth — and now into fuel for agentic systems.Her thesis is simple but sharp: AI doesn’t fix broken data. It makes broken data louder.What We CoverFrom Platformization to Agentic Workflows:For the last decade, marketing technology has centered on “monolithic SaaS” platforms promising integration and control. Crystal argues we’re entering a new phase — not the death of platforms, but their transformation. The future isn’t fewer systems; it’s orchestrated systems, powered by agents and governed by design.Governance Is Not Optional:As AI accelerates, governance becomes existential. From model access and data leakage risks to inappropriate automated outputs, Crystal makes the case that compliance, security, and policy must evolve alongside innovation — not trail behind it. Human-in-the-loop isn’t a philosophical preference; it’s a risk mitigation strategy.Synthetic Audiences & Continuous Learning:We explore the rise of synthetic focus groups, digital twins, and always-on modeling. Used correctly, these tools compress the research cycle and create test-and-learn loops at scale. Used carelessly, they amplify bias. The difference? Data quality and disciplined inputs.The Changing Commercial Model:As AI reshapes workflows, the traditional FTE model inside agencies comes under pressure. Crystal speculates about usage-based, tokenized, and outcome-oriented commercial structures — and why the winners will balance technical literacy with strategic altitude.The Future CMO:Tomorrow’s CMO isn’t just a brand steward. They’re an orchestrator of systems, a translator between data science and business strategy, and a leader who understands enough about AI to direct it — without being consumed by it.This is a conversation about scale, identity, governance, and the pace of change. It’s also a reminder that technology doesn’t absolve us of responsibility. It magnifies it.If you’re navigating AI transformation inside an agency, a brand, or a data organization — this one’s for you.🎙️ Subscribe to Signal & Noise wherever you listen.

For decades, user experience has been built around a simple assumption: the human is the operator. We click, swipe, navigate, and tell systems what to do. But that assumption is breaking down.In this episode of Signal & Noise, hosts Rio Longacre and Brett House sit down with Drew Burdick to explore what happens when AI systems stop waiting for instructions and start acting on our behalf. As agentic AI moves from experimentation to production, UX is no longer about screens and flows—it’s about designing relationships, trust, and alignment between humans and autonomous systems.Drew brings a practitioner’s perspective on how UX must evolve when agents anticipate intent, take action across systems, and reason about outcomes. We dig into what “Agentic UX” really means, which long-held UX assumptions no longer apply, and why the next generation of interfaces may be invisible, conversational, or entirely new in form.The conversation covers emerging interaction models, transparency and control, trust calibration, failure states, and the ethical responsibilities designers inherit when machines begin making decisions. We also discuss how UX teams, designers, and organizations need to restructure skills, roles, and workflows to stay relevant in an agentic world.This episode is for designers, product leaders, and technologists grappling with a fundamental shift: when AI becomes a collaborator instead of a tool, experience design becomes one of the most strategic disciplines in the company.

Sarah Caputo, media and marketing leader advising brands on attribution and transparency. David Nirenberg, CTV and performance marketer focused on media innovation. They unpack how misaligned incentives, opaque take rates, arbitrage and CTV supply issues keep billions flowing to waste. They discuss procurement pressures, vanity metrics, and practical moves brands can make to demand audits and clearer margins.

Part 2 of this series. If you haven’t watched Part 1, start there for the core framework on aligning GTM and CX as one operating system.In this episode, we look at real-world examples of companies that either connect—or fracture—GTM and customer experience.We reference operator-driven clarity at DoubleVerify, premium ecosystem consistency at Apple, channel fragmentation in Auto, mature orchestration at Flywheel, and competitive GTM tempo from OpenAI.We also touch on ServiceNow, HubSpot, and Datadog as B2B SaaS examples of alignment done well.The throughline is simple: when GTM and CX operate as one system, growth becomes repeatable—not accidental.

GTM is not messaging. It’s the operating system that turns value into adoption.GTM is the promise you make to the market. Customer experience is the proof the customer lives with.When GTM and CX are disconnected, you get three predictable failures:Story drift: sales sells one thing, onboarding delivers another, CS explains the gapAdoption drag: the product may be good, but the experience doesn’t get users to value fast enoughTrust decay: customers don’t renew based on features, they renew based on the outcomes they felt.