Social Skills Coaching

Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home00:03:40 In Aristotle's time, Oration was an honored art and tradition00:04:00 Ethos00:06:26 Pathos00:12:25 Cairos 00:20:29 Workplace Communication Etiquette00:32:16 The Seven C's of Effective Workplace Communication00:38:16 SummaryHear it Here - https://bit.ly/3GAwNag• Persuasion is about trying to change or influence someone’s mind, and it rests on knowing what that person’s values, perspectives, and needs are so you can address them directly. • According to Aristotle, the four main modes of persuasion are ethos (appeal to authority), pathos (appeal to emotion), logos (appeal to reason), and kairos (making an argument at the right time and place). Good oration and rhetoric are not about which mode fits you or your message best, but knowing how to put your message in a form that the audience is most likely to hear.• To speak to pathos, be vulnerable or share a personal experience or even a secret. To speak to logos, use hard data and evidence or a deductive or inductive argument. To speak to ethos, share genuine and relevant credentials. In all cases, try to understand your audience’s emotional state, their perspective, and their most pressing need, then present your message in terms that will appeal to them most. • Workplace communication runs on all the same communication rules, but we have to consider the bigger role that written and electronic communication plays, too. Professional communication is more about appropriateness, politeness, custom, convention, and formality. • We need to consider the goal, content, and medium to the message, as well as the audience. First, clarify the reason for communication and let that decide the most appropriate medium. Factor in your company’s unique communication culture and be mindful of your tone. • Professional communication should follow the seven Cs: It should be clear, concise, correct, concrete, considerate, complete, and courteous.

Learn about the importance of emotional intelligence and empathic listening. Practice offering constructive responses and avoiding conversational narcissism. Discover tips on cultivating conversational intelligence and showing genuine interest in others.

Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home00:01:42 Pleasing others becomes a transaction or a deal 00:02:44 Mindfulness Meditation for People-Pleasers 00:06:09 1. Sit somewhere comfortably, slow your breathing, and relax. 00:06:16 2. If worries, concerns, and anxious thoughts pop up, say hello to them but set them aside. 00:06:26 3. Focus calmly on your breathing 00:06:37 4. When distracting thoughts pop up again, set them aside again and come back to your breath.00:09:02 Loving-Kindness Meditation for People-PleasersHear it Here - adbl.co/3To6NDu• Kindness and compassion are wonderful if they are genuine. People-pleasers need to learn to develop the skill of genuine kindness rather than acting out of fear, obligation, or a sense of transaction. Mindfulness and loving-kindness practice are two ways to help rescue genuine compassion from the need to please.• Mindfulness meditation is about presence and being aware of the present moment without judgment or grasping. Go calm and quiet within, setting aside thoughts as they arrive and accepting what is without trying too hard to achieve any particular end.• Loving-kindness meditation practices generating warm, accepting, and loving attention and extending it to others as well as to yourself. Visualize kindness flowing to the people you love, then progressively to others, and finally to yourself. Compassion does not mean agreement or forgiveness, only that we can acknowledge that as human beings, we all have worth since we are part of what is.#Boundary #Compassion #Lovingkindness #LovingKindnessMeditation #Meditation #Mindfulness #MindfulnessMeditation #Peoplepleasers #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #StandUpForYourself #SetBoundaries #StopPleasingOthers

Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home00:02:29 The COIN Framework 00:03:59 In Carroll’s book, The Feedback Imperative: How to Give Feedback to Speed Up Your Team's Success00:16:56 How to Say No 00:26:48 Technique 1: The Agreement Frame 00:37:41 Technique 2: VOMP 00:42:13 Technique 3: Nonviolent Communication00:53:53 The Six-Step ApologyHear it Here - https://bit.ly/3GAwNag• The goal during conflict is to increase positive feelings for everyone involved. One way to do this is with Carroll’s COIN framework—context, observations, impact, and next (follow-up actions). Use plenty of “I” statements, pause often, and be as clear and direct as possible. When giving feedback, focus on what can be done in the future rather than what has already been done.• There are many ways to navigate communication when you disagree. The agreement frame helps the other person release their resistance to your perspective because you are able to really support their views or values first and seek common ground that puts you on the same team. • The art of saying no includes understanding the different kinds of assertions, including basic assertions (statements of facts and limits), empathic assertions (asserting needs and limits whilst acknowledging others’ with kindness), consequence assertions (following through with consequences of not respecting your boundary), discrepancy assertions (drawing attention to difference between what was agreed and what is happening), and negative feeling assertions (owning your own emotions and stating them).• VOMP is another technique and stands for voice/vent, own, moccasins, and plan. Say your piece and allow the other person to say theirs, own your part in the conflict, show empathy for their perspective, and then move forward with a concrete plan on how to act in the future. • Marshall Rosenberg’s nonviolent communication is about making neutral observations, expressing feelings with “I” statements, sharing needs, and making reasonable and respectful requests. • If none of these three techniques work, you can manage a difficult person by “fogging” (being as neutral and non-reactive as possible) or repeating boundaries like a “broken record” until they lose interest. • Finally, learn the six elements of a successful and genuine apology: express regret and remorse, explain yourself, accept full responsibility, repent, make an offer for reparations, and, only at the end, request forgiveness. Realize that you are not entitled to forgiveness, and accept whatever happens with grace.#AgreementFrame #AnnaCarroll #COINFramework #Communication #Lewicki #MarshallFritz #MarshallRosenberg #NVP #Ransberger #RansbergerPivot #RayRansberger #RoyLewicki #SixStepApology #VOMP #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching

Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home00:05:11 Step 1: Be Aware of What You Feel 00:09:47 Step 2: Normalize 00:11:52 Step 3: Tell the Truth Hear it Here - adbl.co/3To6NDu• When we engage in people-pleasing, we are trying to extract validation, approval, and liking from other people. However, self-validation is the ability to provide all these things for ourselves.• We create self-validation when we acknowledge and accept how we feel without judgment, normalize that feeling, then speak the truth about it.#Boundary #Normalize #Peoplepleasing #Selfvalidation #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #StandUpForYourself #SetBoundaries #StopPleasingOthers

Easily listen to The Science of Self in your podcast app of choice at https://bit.ly/ScienceOfSelfPodcasthttp://bit.ly/GeniusHollins• Lincoln’s genius traits included intellectual honesty, morality, non-conventionality, and soft skills such as empathy and communication.• Lincoln had little formal education and had an ordinary background, but was someone who possessed all the skills we associate with genius. He was most talented, perhaps, at working with the genius of others.• After he was elected president, Lincoln surprised everyone by appointing his “team of rivals” consisting of the men he had beaten in the election, and who often disagreed with him. But with this team, he was able to achieve the enormous accomplishments he is still known for today.• Like Darwin, Lincoln understood that success and learning come from challenge and the courage to consider alternate and conflicting viewpoints. Lincoln’s cabinet also allowed him to make use of people’s diverse talents.• Lincoln was also, unlike many in this book, a master at soft skills such as empathy, communication, and the ability to tap into a strong moral code of ethics to power his goals. • The five genius traits already covered are enhanced and transmitted more effectively when combined with these soft skills, as Lincoln demonstrates. Under his leadership, the Civil War ended with emancipation and the end of slavery, as well as a new and unified national spirit that defined the democratic principles of the country going forward. • To be like Lincoln, we need to know how to ask for help, to work with others, to engage our critics and competition strategically, and to take even our enemies as our best teachers. • Lincoln also teaches us the power of connecting not only with our own moral compass, but with other people via their values and principles, to become better communicators and more effective leaders.#AbrahamLincoln #AdamSmith #AmericanCivilWar #Confederacy #Darwin #Declaration #Descartes #DorisKearnsGoodwin #Edison #Einstein #Genius #Gettysburg #GettysburgAddress #IsaacNewton #Kentucky #Lincoln #Nonconventionality #PoliticalGenius #Socrates #SoldiersNationalCemetery #Tesla #RussellNewton #NewtonMG #PeterHollins #TheScienceofSelf #ThinkLikeaGenius

Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home00:01:12 Broadly speaking, there are three types of validation: 00:01:44 1. Emotional Validation 00:03:52 2. Behavioral Validation 00:05:49 3. Cognitive Validation 00:10:02 In Listening to Conflict, author Eric Van Slyke outlines six listening levels.00:14:37 To be a good listener, try to remember H-U-R: •Hearing the Message •Understanding the message •Responding to the messageHear it Here - https://bit.ly/3GAwNag• Validation is the process of genuinely hearing, seeing, and witnessing another person’s lived reality and allowing it to be what it is. It’s crucial in good communication. Validation is not agreement or reinforcement but recognizing emotions for what they are. It can be emotional, behavioral, or cognitive—or all three. • Good listening is the ability to be open and receptive, to accept what we’re told, but also to process and really engage with that information so that we can also return it to the speaker if appropriate.• There are six increasing levels of listening: passive, responsive, selective, attentive, active, and empathic. Remember your role as a listener with the HUR acronym: hear the message, understand it, and respond. We can respond and show our understanding by paraphrasing, reflecting, and summarizing. #Clarification #Cognitive #CommunicationSkills #Confirm #EricVanSlyke #HURHearing #Reflecting #Responsive #Validation #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #CommunicationSkillsTraining

Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home00:02:55 Technique 1: Playing It Cool00:07:02 Technique 2: Pulling A Columbo 00:07:29 The technique is pretty straightforward: 1. Get People Talking Freely And Carelessly 2. Slip In A Question When Their Guard Is Down 3. Show No Indication Of What’s Happened 00:11:20 •Avoid Confrontation 00:11:36 •Don’t Make A Big Show Of Listening. 00:11:53 •Play Dumb. 00:12:14 •If In Doubt, Ask People To Repeat Themselves.00:12:53 Technique 3: False Replay00:17:00 Technique 4: Leading Questions00:24:19 Technique 5: Be Provocative00:29:18 Technique 6: Gauge Response, Not AnswersHear it Here - https://bit.ly/ExtractInfo• To take our information extraction to the next level, we can use lighter, more relaxed versions of the interrogation techniques practiced by law enforcement.• One key approach is to lower the person’s defenses by not appearing to them as a threat. This can be done by being casual and informal, or even prying when official interrogations are over. The trick is to behave as though you’re not especially invested in their answer.• The Columbo technique relies on this impression of casualness so that a question can be sneakily slipped in and answered while the person’s guard is down. Play dumb, ask people to repeat themselves, and maintain a degree of plausible deniability. Hide questions in comments or statements that the other person can’t help but respond to—and reveal themselves.• The false replay technique aims to confuse and disorient a liar and get them to slip up or confess. You repeat back their story but make a “mistake” with a crucial detail, and watch their reaction. A liar is most likely to ignore it, while a truth teller will correct you. Liars are also most likely to grow agitated, angry, or distracted with being asked to retell their story in different ways, or being asked about it repeatedly.• Leading questions are typically closed questions that guide a person’s response to where you suspect the truth lies. A question can be made with a built-in assumption, or you could lead a person with priming statements or question tags.• Being provocative is a great way to de-stabilize someone and observe their reaction—disproportionate anger, fear, or distraction indicate you’ve hit a nerve.• The golden rule is to gauge a person’s complete response to a question, and not just their verbal answer. Use questions to trigger an emotional reaction and analyze this in context.#BeProvocative #Columbo #FalseReplay #GaugeResponse #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #HowtoExtractInfo

Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home00:05:12 Tip 1: Just Keep Quiet Really.00:05:49 Tip 2: Show Your Compassion And Kindness ... Just In A Different Way 00:07:00 Tip 3: Train A Different Automatic Response 00:08:07 Tip 4: Change Apology Into Gratitude 00:09:12 Tip 5: Speak Plainly 00:10:45 Tip 6: Reframe Your Idea Of Politeness 00:12:27 Tip 7: Imperfect Is Not Wrong 00:13:34 Tip 8: Discern What Is In Your Zone Of Control Hear it Here - adbl.co/3To6NDu• People-pleasers often engage in self-sabotaging behavior: over-apologizing. This happens for many reasons, most commonly low self-esteem, the desire to please others, awkwardness and discomfort, conflict avoidance, anxiety, and perfectionism.• To overcome over-apologizing, try to practice simply staying silent or expressing concern and compassion in different ways. You could also train out the “sorry habit” by expressing what you really mean to express—for example, gratitude. Don’t apologize for being imperfect, and reframe your idea of politeness so that it includes plain, honest, clear speech, which is always more truthful and assertive. Finally, don’t apologize for things that are outside your control.#Apologizing #Politeness #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #StandUpForYourself #SetBoundaries #StopPleasingOthers

Easily listen to Social Skills Coaching in your podcast app of choice at https://bit.ly/social-skills-home00:02:56 According to Psychology Today, emotional intelligence (EI) is “the ability to identify and manage one’s own emotions as well as the emotions of others."00:04:02 Cultivating Emotional Awareness00:08:01 Harnessing Those Pesky Emotions 00:13:09 Emotional Management 00:16:15 Validation As Connection 00:17:47 What Validation ISN’T Hear it Here - https://bit.ly/3GAwNag• There is no communication without emotions. That means that conversational intelligence is emotional intelligence. EQ is a mix of three skills: awareness of emotions, harnessing emotions, and managing emotions. • If we are emotionally aware, we are able to identify what we are feeling in a conversation as well as observe and comprehend what another person is feeling—even if it’s wildly different from our own experience. We are also then in a position to harness those emotions and to proactively and consciously choose a response.• Slow down or pause, reflect what you’re being told, and see if you can put the newly identified and named emotion to good use. • Managing emotions means being conscious and deliberate: We can accept and acknowledge how we feel but still make conscious choices about our behavior according to our chosen goals. #CommunicationSkills #CultivatingEmotionalAwareness #DanielGoleman #EI #EQ #IQ #JohnDMayer #PeterSalovey #PsychologyToday #Validation #RussellNewton #NewtonMG #PatrickKing #PatrickKingConsulting #SocialSkillsCoaching #CommunicationSkillsTraining