The Fraud Boxer Podcast

On today's episode we speak with Matthew Friend from Riskified. He is the sales person I mentioned in the popular "What NOT to do and what TO do to sell to Fraud professionals" episode I put out a few months back that I had a very positive experience with. He explains his approach and why he thinks it was successful with me. It's not very often someone can actually get me to buy a whole product with a multi-year commitment but here is how he did it!  Matt's Linkedin: https://www.linkedin.com/in/matthew-friend-5445134b/ Riskified: www.riskified.com Sign up and attend the Riskified Ascend Summit in Nashville in June!  Sign up here: https://www.riskified.com/ascend-summit-2023/   ------------ This episode was sponsored by Spec. Spec is a leader in the customer journey management space with their patented Trust Cloud platform that connects you to any fraud vendor through a no code implementation. This allows you to have full control and visibility into your customer journeys, orchestrate and operationalize any fraud, abuse, and payments API, and take action on your website without having to negotiate priority with your engineering teams. The Spec Trust Cloud keeps you up to date as your needs change over time. Please check them out by visiting www.specprotected.com to learn how they help your fraud fighting future and see a demo that uses your actual LIVE website!  

"If money is changing hands, I need to know where it is coming from"  The world of identity and document verification is ever changing and can be used in more places than you realized. Check in on what is new in that space and some new places you could apply the technology with Erica Liebman from Veriff!  Erica also happens to also be newer in the space so she tells us what it's been like for her so far and what her experience was at her first MRC!  Join us and please don't hold her being a massive Phish phan against her!  Erica Liebman - https://www.linkedin.com/in/erica-liebman-033bb855/ Veriff - https://www.veriff.com/ ------------ This episode was sponsored by Spec. Spec is a leader in the customer journey management space with their patented Trust Cloud platform that connects you to any fraud vendor through a no code implementation. This allows you to have full control and visibility into your customer journeys, orchestrate and operationalize any fraud, abuse, and payments API, and take action on your website without having to negotiate priority with your engineering teams. The Spec Trust Cloud keeps you up to date as your needs change over time. Please check them out by visiting www.specprotected.com to learn how they help your fraud fighting future and see a demo that uses your actual LIVE website!   Hear more on a previous episode they did with Fraud Boxer: https://www.specprotected.com/fraud-boxer-no-code-with-patrick-chen/  

"People need to embrace orchestration platforms more" Recorded LIVE at the MRC last month Alexander Hall sits down with a very vocally exhausted Jordan to go over what we think the coolest new things we saw at MRC and what we think are going to be big in the near and long term future.  Is it AI? Is it ML? Is it another buzz word?  Spoiler, it's not. Find out by listening to us have this conversation LIVE and what we think are the real takeaways from the MRC. The future is coming fast and make sure you are aware of what is out there to answer these quickly emerging trends.  ---------------- Alexander Hall - Alexander@disputedefenseconsulting.com  https://disputedefenseconsulting.com/ Also, today Spec joins the Fraud Boxer family as our inaugural sponsor. We discussed customer journey orchestration in this episode and Spec is a leader in the customer journey management space with their patented Trust Cloud platform that connects you to any fraud vendor through a no code implementation. Please give them a warm welcome by visiting www.specprotected.com to learn more about how they can offer exactly what we discussed today and maybe even see a demo that uses your actual LIVE website! More about Spec: https://www.specprotected.com/ Previous Episode they have done with Fraud Boxer https://www.specprotected.com/fraud-boxer-no-code-with-patrick-chen/  

"We are all in the security space so we should all be good citizens of good security" Cybersecurity and fraud are often very close but not the same and so often we only talk about the bots in our cross overs. On today's episode Jordan sits down with Kevin Gosschalk, the CEO and Founder of Arkose Labs, to discuss what the other current cybersecurity threats are facing the fraud prevention industry such as SMS Toll fraud and new man-in-the-middle reverse proxy exploits.  Cybercrime-as-a-Serivce (CaaS) is bigger than ever and they even have real VC funding now!  Learn all that is happening in this more technical episode so you know what to look for and why you might not be aware of new charges hitting your financials!  Don't forget to use the link below to add Kevin and message him to get a discount code on an RSA full conference registration!    About Arkose Labs: https://www.arkoselabs.com/resource/sms-toll-fraud-reverse-proxy-attacks-cybercrime-as-a-service-fraud-boxer-podcast/   Kevin Gosschalk: https://www.linkedin.com/in/kgosschalk/   About Kevin and Arkose: "Kevin Gosschalk is the visionary founder and CEO of Arkose Labs. Since launching the company in 2016, he has been at the forefront of developing cutting-edge account security and bot management solutions that provide immediate and long-term protection against attacks. The company's unique approach makes it more costly for adversaries to attack consumers' online accounts than the profit they can gain, effectively disrupting the digital commerce landscape. Under Kevin's leadership, Arkose Labs has achieved remarkable growth, raising over $114 million in funding and rapidly scaling its customer base and workforce. The company now counts some of the world's leading B2C businesses, such as Microsoft, PayPal, and Roblox, among its valued clients. Kevin is a proud native of Brisbane, Australia, and holds a degree in Interactive Entertainment from the Queensland University of Technology (QUT). He was recently recognized by QUT as its Outstanding Young Alumnus. Prior to founding Arkose Labs, Kevin worked in biomedical research, using machine vision technology for early diabetes detection, and developed technology to assist adults with intellectual differences in social settings. His diverse background has enabled him to bring a unique, disruptive perspective to the field of fraud prevention, utilizing a gamified approach."

It's a new year with new sales goals and it's right before conference season so the sales managers are hunting and we're all in their sights!    Jordan shares his big lists of what doesn't work and what works in our unique industry. Cambria is back to give her opinion from her sales past on Jordan's list and help us all understand why certain things are done the way they are. Jordan has shared a similar list in the past that is no longer available so it was time to update the list and put it out on Fraud Boxer! Hope everyone gets some value out of this conversation and it is helpful to the new sales folks entering our space.    **There is some swearing in this episode so just be aware before blasting it in your crowded office or car ride with the kids**   -------------------- Cambria Valente - https://www.linkedin.com/in/cambria-hobbs/  

Scott Adams joins Jordan today to run through his history and take us through some of the common schemes and attacks he saw during his time working for some of the biggest video game studios like Riot, Epic, and Bethesda. We talk about some best practices with regards to disputes in this area like first party ("friendly") fraud and theorize what we think would lead to a better experience in this area. Scott also takes us through what he is up to now with his new agency CNPMentors.com and talks about his upcoming podcast series. Enjoy!  ----------- Scott Adams, CEO/Founder of CNPMentors.com is a veteran payments professional with 20+ years of experience in online business, the card-not-present financial community, and the affiliate marketing community. Scott developed CNPMentors to help merchants get out of chargeback monitoring programs, or better yet, reduce chargebacks and fraud before they happen with education and training plus consulting services.  Scott is a past VP of Friendly Fraud at Kount, Director of Fraud and Risk for Riot Games, a trained keynote speaker, a fixed-wing and rotor-wing pilot, and a purple belt and instructor in Brazilian jiu-jitsu. scott@cnpmentors.com https://www.linkedin.com/in/speakerscotteadams/    

“You never know when that small booth in the corner is going to be the big booth in the middle”   Join Dajana again as she sits down with Jordan for bonus episode to build off the "MRC: Unlocked" session Jordan did this week with the Merchant Risk Council to help first time attendees (and veterans let's be honest) get the most out of their trip to our favorite annual event; MRC Vegas 2023!  From comfy shoes and lip balm to vendor meetings and coffee, we try to cover all the tips you could need! Maybe even hints at a super secret upcoming Fraud Boxer merch drop at the show...  See you all in the desert!    www.https://merchantriskcouncil.org https://events.merchantriskcouncil.org/event/a09c1185-1949-40b2-bd23-dd23157439d2/summary -------------------------------- Dajana's Linkedin for all your conference meeting needs: https://www.linkedin.com/in/dajana-gajic-fisic/ Cafe Derbi: https://www.yelp.com/biz/cafe-derbi-las-vegas?      

Listen to Justin Soong, the founder of Authsignal, take us through the different types of MFA/2FA types, both the pros and cons, and what his company Authsignal is doing to change the game on this divisive thing! Again, customer friction is key but how do you balance it? Listen to find out what our personal best practices are! ---- Justin Soong - Founder of Authsignal: https://www.linkedin.com/in/justinsoong/   Authsignal: https://www.authsignal.com?utm_source=fraudboxer&utm_medium=podcast   Contact: sales@authsignal.com

"Are you telling me that I'm partially responsible for unleashing the kraken?" - Tom Donlea   One of the most well known OGs in the fraud industry, Tom Donlea talks about how he got involved and how he became the very first CEO of the MRC which we all know and love to this day. He takes us through his time at Ekata and what he is up to know.  Tom is a partner at Alliyz and they are changing the way our industry functions for future fraud and payments professionals. Come listen to exactly how they are doing it! We talk about how to get more involved and get more out of your fraud journey and what we think the future looks like both in 2023 and beyond!  ------------------- https://www.allyiz.com "Allyiz (pronounced allies) is the “go-to” company for payments experts for businesses who want to source knowledge, time or people. The strong relationship we build with our clients inspired us to use this name." Tom Donlea, a man who needs no introduction, was the first CEO of the MRC and Board Emeritus, a VP and GM at Ekata for over 9 years, and is now a partner at Allyiz.   Tom Donlea - tom@allyiz.com https://www.linkedin.com/in/tdonlea/

"We hire professionals to do professional work"   Join Steve and Kristopher (KDF) who make up the management of the fraud team under Jordan at iHerb!  Learn about their history in fraud prevention, what iHerb is, and some of the unique challenges iHerb faces. They even talk about what it's like to work for Jordan through all the changes their business has been through in the last year and their style of management for their teams!     Also hear what we all think 2023's biggest fraud trends will be!