Relentless Health Value

As Vice President of Case Management & Family Services, Lauren manages the virtual and in-person case management team at Mindoula Health (www.mindoula.com), a technology-enabled case management company at the forefront of the transformation of behavioral healthcare. The first employee hired by Mindoula's Founder & CEO, Steve Sidel, Lauren ensures that the Mindoula case management team delivers market leading behavioral health outcomes and reduced healthcare costs as it innovates in the areas of case management, collaborative care, and behavioral health population management. Lauren is a former Psychiatric Rehabilitation Counselor at O'Connor Associates, former Vocational and Residential Counselor for individuals with chronic mental illness at Cornerstone Montgomery (formerly St. Luke's House), former Residential Counselor at an outpatient housing program associated with McLean Hospital, and peer support specialist. Lauren holds a Masters Degree in Educational and Developmental Psychology from Boston College and Certifications from the Commission For Case Manager Certification and the International Traumatology Institute at the University of South Florida. Lauren can be contacted at: lauren@mindoula.com https://www.linkedin.com/in/lauren-anne-szewczyk-3b7196b You can learn more at Mindoula.com and click "For Enterprise" if you are a Payer. You can also call 888.879.9786, or e-mail info@mindoula.com, or Lauren directly at lauren@mindoula.com

Cindy Munn has 25+ years of experience in health care leadership and operations management. As CEO of the Louisiana Health Care Quality Forum, Munn oversees development of the organization's strategic roadmap supporting an integrated approach to transforming health care. She has oversight responsibility for initiatives including health information technology, practice transformation assistance and analytics support for community/state-based QI projects. She serves on boards of the Network for Regional Healthcare Improvement and TexLa Telehealth Resource Center. Munn holds a BS degree in Medical Technology from LSU and an MS degree in Health Administration from the University of St. Francis in Illinois. cmunn@lhcqf.org @CindyMunnCEO You can find out more at www.lhcqf.org.

Renee helps customers apply DatStat technology solutions across health research and patient-centered population health management. Before joining DatStat, she spent 17 years in working at nationally recognized academic research centers. While at University of Washington's Social Development Research Group (SDRG), she set the standard for maximizing engagement and retention in landmark longitudinal studies. Renee now combines her practical research experience and a fascination with technology to help customers understand how to leverage technology in patient interactions to create'sticky' relationships – ultimately achieving better engagement and outcomes. You can find out more at DatStat.com.

Stacey is co-president of Aventria Health Group, a marketing agency specializing in helping pharmaceutical, device and pharmacy clients gain access to patients by creating and leveraging partnerships with other health care organizations. For twenty years, Stacey has innovated better-coordinated health solutions benefiting all stakeholders, and most of all the patient. 02:15 Tip #1: Think ahead of time about what unique expertise listeners want to hear from you. 03:00 "People like to buy, but they don't like to be sold." 03:15 Insights from Annette DuBard of CCNC, Josh Benner of RxAnte, Eric Grossman of NextHealth, Soheil Saadat of GenieMD and Friendly, and Lisa Erwin of Aventria Health Group 05:50 Tip #2: Tell stories. 09:15 Tip #3: Explain the Why. 10:00 To avoid confusion, take it one whole answer at a time - just talk about the problem, just talk about the solution. 11:20 Lessons learned from "Same Side Selling," by Ian Altman. 12:45 Get to the problem first. 13:00 Tip #4: Make sure your back story is unique and meaningful. 15:00 Tip #5: Test your sound quality ahead of time. 16:20 The best places to find good sound quality. 16:50 Skype test calls. 17:30 Surprisingly noisy everyday-sounds that wind up in recorded audio. 19:45 Tip #6: Give actionable advice. 20:15 Tip #7: Make it a conversation. 20:30 The more often speakers switch, the higher the baseline interest level. 22:00 "Begin at the beginning, and go on till you come to the end: then stop." - Lewis Carroll, "Alice's Adventures In Wonderland" 22:30 Don't read from a prepared statement - you'll sound like you're reading something. 23:15 Pause after each thought and leave a cliffhanger. 24:30 Tip #8: Tell the interviewer in advance what you want to talk about. 25:20 Tip #9: If the show is edited, feel free to pause. 27:15 Uh, um, sort of, sorta: Easy to edit, don't sweat it. 28:45 Make sure to check out next week's regular podcast episode, which airs on Thursday, July 7th.

Dr. Sanders received his undergraduate degree and his M.D. from McGill University in Montreal, Canada. After completing his internship and residency at Boston University, he completed a Fellowship in Cardiology at Harvard University. Dr. Sanders is Board Certified in Internal Medicine, Cardiovascular Disease, Echocardiography and Nuclear Cardiology. He is a designated Fellow of the American College of Cardiology (FACC). He has been recognized as one of Phoenix Magazine's TOP DOCs. He practices all aspects of non-invasive cardiology and has a special interest in Information Technology. This interest led him to create the company, HybridChart, a hospital rounding solution that has proven to help practices increase revenue, positively impact practice efficiencies and productivity, and improve census management, discharge management and readmission rates. Find out more at: http://hybridchart.com/ Or LinkedIn Or Facebook

Jason Rose is Chief Strategic Development Officer for Inovalon, a leading technology company providing advanced, cloud-based analytics and data-driven intervention platforms to the healthcare industry. Since joining the company in 2008, he has led a wide range of health-focused initiatives aimed at driving improvements in quality and financial outcomes through advanced data-analytics and technology platforms. In his current position, he is responsible for all aspects of introducing, launching, and expanding the Company's product and technology presence within the healthcare marketplace. In addition, he supports a wide range of corporate directives including corporate branding and communication, market expansion, and strategic partnerships and alliances Most recently, Mr. Rose has played a key role in forging the collaboration between Inovalon and lab-testing giant, Quest Diagnostics, to develop and launch Data Diagnostics™, an industry-first solution that provides real-time analytics at the point of care. The ground-breaking platform enables clinicians to request patient-specific analyses on demand within their existing workflow and receive results within seconds. The solution was designed to support the achievement of value-based care initiatives, quality improvement, cost reduction, risk score accuracy, and a host of additional goals during a patient encounter. Prior to joining Inovalon, Mr. Rose served as Senior Vice President of Public Programs, Health and Disease Management Services for APS Healthcare, Inc., a provider of specialty healthcare solutions, where he was responsible for overseeing all aspects of Health and Disease Management programs across the Public Programs division. He has also served in leadership roles at INSPIRIS, Inc., Ardent Health Services, Cap Gemini Ernst & Young (now Accenture) and Cerner Corporation. Mr. Rose earned his Master of Health Services Administration (MHSA) degree from The George Washington University School of Business. Mr. Rose received a Bachelor of Science degree in Psychology from Radford University. You can find out more by emailing Jason at: jrose@inovalon.com or calling him at 301.809.4000 ext.1531, or by checking out Quest's technology platform, Quanum, on their website, or datadiagnostics.com

Noah Weiner is the CEO/Cofounder of Avhana Health. Started because the lack of clinical decision support (CDS) functionality that exist in modern electronic health records. Avhana Health has developed a cloud based CDS platform that helps care providers do the right thing to improve quality and increase reimbursements. Before founding Avhana Health, Noah researched patient safety at the Armstrong Institute of Patient Safety and was part of the innovation and the transformation team of the Epic Project, both at Johns Hopkins Hospital. Noah earned his undergraduate degree at Lafayette College (Easton, Pennsylvania). Noah can be reached via email at noah (at) avhana (dot) com. Visit Avhana Health on the web at www.avhana.com or on twitter @AvhanaHealth.

Ted Spooner's 22 years of broad experience in financial services, technology, digital entertainment and healthcare IT led him to co-found RespondWell in 2003. As Chairman and CEO, Ted led the company's initial strategy for development of a new game category - fitness gaming, selling more than $80 million at retail in the global consumer fitness game category. Ted led the company's transformation of the business, utilizing its assets for development of a Microsoft Kinect-based solution for physical therapy automation, making RespondWell the award-winning company it is today. He also leads the company's initiatives with clinical content partners such as Mary Free Bed, a leading post-acute rehab hospital and Cincinnati Children's Hospital. Ted was one of the pioneers of online banking, having founded Corrillian in 1997, an online banking software company with a mission to create a Microsoft-based, highly scalable transaction – processing platform to support emerging consumer and small business demand for online banking. Corillian was acquired by CheckFree Corp. for $245 million in 2007. You can find out more at Respondwell.com.

A 27-year veteran of managed-markets marketing, David is the President/CEO of Pinnacle Health Communications. After working in consumer marketing with AT&T and healthcare publishing with Elsevier, David made the move to medical advertising and communications at K.I. Lipton, Inc. Subsequently, he became a cofounder of Pinnacle. David is an accomplished strategist, providing innovative customer marketing, access, quality, and health intervention solutions for large clients and has directed the development of numerous industry-leading campaigns in primary care and specialty markets. He has supported clients in disease areas that include oncology (Bristol Myers Squibb [BMS], Novartis, Eisai), virology (BMS, Merck & Co.), pharmacy (American Pharmacists Association, Merck, Novartis), and blood disorders (Novo Nordisk), to name a few. David has helped more than 15 clients achieve top rankings in their respective categories. He is also an active member of the Pharmacy Quality Alliance. 00:00 Dave discusses the three success factors that Steve Case has created. 00:30 Policy, Partners, and Perseverance. 02:30 Understanding where the market is going and who is driving that. 03:00 Dave talks CMS. 03:30 "No policy is static or stagnant; there's always unintended consequences." 06:30 Dave and Stacey discuss payment models and the changing landscape of reimbursement in healthcare. 08:00 "Are you only managing to the next quarter?" 13:00 Having a forward-looking strategy. 13:45 "There has to be organizational vision, commitment, determination and activity to pursue objectives." 14:45 "Do you serve an immediate need, or do you build opportunity over time?" 18:20 The two related emerging dynamics in healthcare. 23:00 The big advantage of having a long-term partnership. 28:00 Change and the rapidly evolving marketplace. 29:00 "You need to see where the market is going; you need to develop a plan for both today and tomorrow." 29:30 "This is a journey, not a destination."

Eric is the CEO and founder of NextHealth. Previously, Eric was the Vice President and General Manager of TriZetto's Consumerism and Analytics business unit. As Vice President of Enterprise Strategy, Eric formed and managed a committee of 25 health plan executives to shape TriZetto's operational and strategic direction. As an outcome, he chartered a client-funded, 12-month project to evaluate the analytics market and develop a go-to-market strategy. Prior to TriZetto, Eric was the founder and CEO of Connecture (NASDAQ: CNXR). Connecture is the leader in health plan sales automation solutions. Eric was also Chief of Staff to the Vice Chairman of Ernst and Young. Eric is currently a Governor-appointed, two-term member of the Board of Directors for the Colorado Health Benefit Exchange. Education: B.B.A. from the Goizueta Business School M.B.A. from Emory University Personal: Eric enjoys spending time with his family. He and his wife have twins – a boy and a girl – who keep them very busy. He likes to stay active by skiing, running, and playing golf.