Grow, Scale, Master

This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan examine three key concepts - amplify, leverage and dominate. They discuss playing to your strengths and building new ones, discovering what will make your business truly great, getting focus and determination, and amplifying what you know works. They continue with leveraging talent and market share success, and dominating by focusing on customers and what you do for them. Josh relates his experience with the value of developing perseverance, Kon shares the compounding effect of marginal increases, and they share their observations of patience with humans vs. impatience with technology.

In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan share their insights around sales leadership. They look at what a leader does towards assembling the best players and building a team, reading the market and exploiting opportunities, coaching and mentoring, and managing the sales process. They continue with recognising and exploiting opportunities, building and using data, and working relationships. Kon illustrates the Harada method for goal setting and achievement, and they share their views around the power of simple note-taking.

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at how the eight direct reports under the CEO actually determine the success of the business. They discuss the role of the CEO, the areas of control inside of a business and who's filling those roles. They continue with the primary jobs of a leader and the need to have clear strategies for each area of control. Josh reflects on chasing the new instead of working with existing customers, Kon ponders the idea of taking just enough, and they share their views around tactical excellence vs. strategic negligence.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on execution and how they get things done. They look at the role of the CEO to set the vision, build the team and execute, and how to do it, execution as a way of life, the easiest way to become great at execution, and using the calendar to schedule unscheduled time. They examine why starting is the longest part, and why reducing, not adding, is key. Josh shares his experience with extending your vision and planning 5 years ahead, Kon talks about how to name a campaign intentionally, and they share their views around the rally car example.

This episode of Grow, Scale, Master is a retention special, with Kon Stathopoulos and Josh Phegan talking about the power of retention. They look at building and earning loyalty with your people, reasons why people leave and why they stay, and establishing a defined and intentional culture. They discuss what changes at progressive stages of business growth, performance management, and what you do next. Josh shares how his thinking shifted around common enemy and role model approaches, Kon describes the impact of Wow moments, and they examine the views around the red, blue and white chips experiment.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan look at the power of the moments that matter. They look at driving new customer experiences, mapping out happy and sad customer moments, reducing friction, removing what customers no longer find valuable whilst leaning into what they do value, and creating more human micro-moments. They talk about scaling thinking across your service lines and geographic locations, and the 14 times rule of repetition. Josh and Kon describe the 'name the strategy' exercise, and they discuss their views around what people will do to chase a $50 annual recurring transaction.

This week on Grow, Scale, Master, Kon Stathopoulos and Josh Phegan talk about fast learners. They discuss why whoever can learn faster, lives, discovering how you learn, determining what you are exposed to, and the power of highly engaging learning environments. They continue with techniques for learning retention such as read, highlight, re-type and re-read, and the 72 hour rule for retention. Josh relates his experience with having no politics and deciding, if it's to be, it's up to me, Kon shares his experience with Atomic Habits systems, and they share their changing views around optimising your video and social content.

In today's episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan share their secrets to organisational success. They look at leadership development, scalable infrastructure and marketing effectiveness, why people will never be ready, putting people into pressure situations to help them grow, and the importance of scalable infrastructure that works at 1, 2, 3, 5 and 8 offices. They continue with marketing effectiveness, looking at your last 100 customers before allocating marketing funds, and deciding how to reallocate your spend. Josh examines the realisation that, if it's your own money, you can do whatever you want, Kon illustrates the joy and humility of being an amateur, and they share their views around the power and effect of playlists.

In this episode of Grow, Scale, Master, Kon Stathopoulos and Josh Phegan look at will and skill. They discuss the willingness to play by the rules and the skill of getting results. They define willingness as commitment to a bigger and better future, a desire to be somebody and do something, and the view that work is purpose, and purpose is work. Next, they define skill as developing skillsets, knowing that this is not our first time, nor is it our first rodeo, and specifying necessary skills so you can teach them, role by role. Josh reflects on hearing his Dad say about him, 'You couldn't have anyone better', Kon ponders the idea that it doesn't get easier, you just get better, and they share their views around the ability to ask once.

In this Grow, Scale, Master episode, Kon Stathopoulos and Josh Phegan expand on The Rules. They suggest having a handful of ruling principles, repeating them often, and establishing discipline and structure in your business. They show how rules are created, how they are lived out, and why your behaviour determines your future. They look at the role of values in business and the evidenced behaviour of those values. They discuss the importance of rules that are simple to scale and easy to follow, and that lead to definite success. Josh shares his experience that relationships are a way of life, and they share their views around how the small things are the big things, like the clear plastic bag before the flight.