This episode of Grow, Scale, Master is a retention special, with Kon Stathopoulos and Josh Phegan talking about the power of retention. They look at building and earning loyalty with your people, reasons why people leave and why they stay, and establishing a defined and intentional culture.
They discuss what changes at progressive stages of business growth, performance management, and what you do next. Josh shares how his thinking shifted around common enemy and role model approaches, Kon describes the impact of Wow moments, and they examine the views around the red, blue and white chips experiment.