Just Now Possible

Fiachra Matthews, principal architect building Agent Studio infrastructure. Jen Brown, product manager improving trial workflows like ETMF and CRA. Luke Bates, product leader shaping platform strategy. They discuss Agent Studio’s platform approach, ETMF and CRA agents, RAG and context strategies, unified ontology mapping, MCP connectors, evaluation for GxP, and the vision for automating clinical trials.

Charlotte Kleverud, product and design lead who built PM tools at Spotify; Matthias Kleverud, product and AI builder with years at Spotify and Google. They talk about treating product strategy like GitHub to find merge conflicts in strategy. They explain the product chain from signals to principles. They describe document-processing and retrieval agents, metadata and temporal context, and how conflicts get auto-resolved or escalated.

Quique Gomez, co-founder and lead product engineer at ShowMe, builds the agent architecture and technical stack. Yuri Vela Tulopov, co-founder and CEO, drives product vision and customer insights. They discuss building AI inbound sales reps with voice and video demos, realistic avatars to boost engagement, decomposing sales into specialized sub-agents, deterministic workflows and orchestration, and real-time handoff and evaluation systems.

Sanden Gocka, CTO of Earmark, builds real-time agents, transcript processing, and search architecture. Mark Barbier, CEO, focuses on go-to-market and turning meetings into finished work. They discuss live parallel agents and templates, persona agents that simulate absent experts, ephemeral no-storage meetings, prompt caching to cut costs, and building agentic search beyond simple vector retrieval.

In this discussion, Jennifer Deal, Senior VP at Healio, Casey Utley, Senior UX Designer, and Matthew Skepner, VP of Technology, highlight the vital role of AI in supporting physicians at the point of care. They reveal that clinicians seek assistance with patient communication over just clinical data. The trio shares insights on building a prototype in a weekend, the integration of lexical and semantic search in Healio AI, and the importance of trustworthy sources. They also emphasize how continuous physician feedback shapes the product's development, ensuring it meets actual user needs.

Daniel Kappler and Matthias Hilscher from Tendos AI dive into the transformative potential of AI in construction. They discuss how focusing on specific products like radiators helped them prove their model's value before expanding. The conversation highlights the tendering chain's inefficiencies and the role of document extraction from PDFs, including managing vast amounts of data. They emphasize the importance of both automated and human reviews for quality control, and elaborate on how customer feedback has driven product development.

In this engaging discussion, Dan St. Paul and Elliot Little from Zero Gravity explore their innovative AI Career Co-Pilot designed to empower disadvantaged UK students. They delve into the "knowing-doing gap"—why students often struggle to act, even when they have the necessary knowledge. The duo shares insights on refining prototypes based on user feedback, the importance of context management for effective tool orchestration, and their commitment to safeguarding through moderation technology. Their vision also includes tackling long-term memory management for ongoing student journeys.

Jack Taylor, a product engineer at Gradient Labs, and Ibrahim Faruqi, an AI engineer, dive into the complex world of customer support automation. They discuss the iceberg metaphor of support, emphasizing how much more lies beneath the surface. Unique agent coordination for inbound, back office, and outbound tasks is explored, along with natural language procedures allowing experts to train agents seamlessly. The challenges of defining success in outbound interactions and ensuring regulatory compliance through innovative guardrails add intrigue to their enlightening conversation.

Chris O'Connor, CEO and tech co-founder of Mowie, and Jessica Valenzuela, co-founder and customer experience lead, discuss their journey transforming Mowie from a concierge service into an AI marketing platform for small businesses. They dive into the innovative 'document hierarchy' approach for contextual marketing, the shift from structured schemas to flexible markdown, and how they validate product-market fit using Simon Sinek's Golden Circle. Their strategies for generating content calendars and tracking marketing performance through point-of-sale data are also highlighted.

Steven Payne, Product Manager at Perk, Gabriel Stock, Senior Engineering Manager, and Philipe Steiff, Senior Software Engineer, dive into the world of voice AI. They discuss how they automated over 10,000 weekly calls to ensure hotels charge virtual cards, overcoming challenges with prompt engineering and text-to-speech. The team shares their surprising findings from hotel interactions, refining conversational stages, and the importance of manual call reviews despite advanced metrics. Their innovative journey uncovered operational issues, paving the way for future AI applications.