Breakthrough SaaS Growth with The Jasons

Change management is a whole separate discipline and one overlooked far too often, with no group or team heading up your change management activities. For our customers it is even more critical, as their supplier or partner, what you are proposing, selling, implementing and delivering, will mean that they need to change (both them as individuals and as part of their company). Who is helping to navigate and manage this change? Join us this month as we talk about this and more and the role of your customer success team as change managers. Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success. ADDITIONAL RESOURCES Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/ Learn more about Tri Tuns: https://trituns.com/ Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/3562... Join The Jasons Take On... group on Linkedin: http://trituns.co/TheJasonsLI Get customer success training and certification at Customer Success Mastermind: https://csmastermind.com/

Our customers are individuals as well as being parts of bigger organizations. How do we know what makes them tick, what they're motivations are and what their own needs and values are. The topic of customer psychology is a fascinating and very in-depth one. Join us this month for a conversation talking through some of the key ideas and schools of thought in this space. ABOUT THE JASONS... Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US-based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success. ADDITIONAL RESOURCES Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/ Learn more about Tri Tuns: https://trituns.com/ Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/3562... Join The Jasons Take On... group on Linkedin: http://trituns.co/TheJasonsLI Get customer success training and certification at Customer Success Mastermind: https://csmastermind.com/

Join us for a great double guest podcast with Chris Adlard and Daniel Bausor, to talk about their book “The Customer Catalyst: How to Drive Sustainable Business.” Launched last year, their book helps companies put the customer at the heart of their business and catalyze genuine sustainable growth. Chris and Daniel are both experienced customer experience professionals working across a range of industries with some great companies. In their book they’ve created a framework for the c-change to help CEOs drive change in response to the customer economy. Many of their ideas align with our podcast topics over the last 18 months and how we both work and think. Join us for this great four-way customer focused podcast and get your questions answered by the experts! THE CUSTOMER CATALYST https://thecustomercatalyst.com/ THE JASONS TAKE ON https://thejasonstakeon.com/

Revenue ownership still differs from organization to organization, we know that sales are there to bring in new business and close deals, but what about renewals, cross sells and up sells, where do they sit and ideally where should they sit in your business? Customer success professionals are often seen as the trusted advisors for customers but when it comes to anything commercial they get other teams involved. Is this the right model and approach for your customers and what are some other more aligned approaches of driving commercial customer success?   Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success.

Come join The Jasons Take On… with our special guest, Marty Kaufman. Marty is a highly accomplished Customer Success leader who has built and scaled high-impact CS teams. Marty shares his insights about, “"How Marketing and Customer Success can actually collaborate to achieve 1:M influence)" CONTACT MARTY KAUFMAN Marty Kaufman - Founder and principal at Infinipoint, the customer retention consultancy. Questions or Contact: email: marty@infinipoint.com linkedin: https://www.linkedin.com/in/martykaufman/ Website: www.infinipoint.com ADDITIONAL RESOURCES Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/ Learn more about Tri Tuns: https://trituns.com/ Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/3562... Join The Jasons Take On... group on Linkedin: http://trituns.co/TheJasonsLI Get customer success training and certification at Customer Success Mastermind: https://csmastermind.com/

Customer success is still coming into many business as almost an afterthought, and there are not many shining examples of where it's been there from day 1. How do you integrate and build in customer success from the start, and what are some of the learnings when companies have done this right? Typically we see smaller technology startups thinking about customer success from day 1, but it needs to be more widespread across all type and sizes of businesses. As a founder and CEO what steps do you need to take to get it right and why is it so important for you, your customers and your investors? Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success.

Come join The Jasons Take On… with our special guest, Kellie Lucas. Kellie is a gifted customer success leader and author of the great book, “The Customer Success Pioneer”. Kellie shares her insights about how to excel during the first 12 months of your customer success journey! CONTACT KELLIE LUCAS: Kellie Lucas - Author, Coach Mentor Email: talk@thecspioneer.com Website: http://forselucas.com/ Link to buy the book: https://amzn.to/39kHaLx (Affiliate Link)   ADDITIONAL RESOURCES Watch other episodes of The Jasons Take On... and register for upcoming live episodes: https://thejasonstakeon.com/ Learn more about Tri Tuns: https://trituns.com/ Follow The Jasons Take On company page on LinkedIn: https://www.linkedin.com/company/3562... Join The Jasons Take On... group on Linkedin: http://trituns.co/TheJasonsLI Get customer success training and certification at Customer Success Mastermind: https://csmastermind.com/

As customer success professionals and leaders we understand how critical our customers' success is to our future and our own success, and why it's not just about having a customer success team or function within your business. But what is still often missing is that wider understanding and fit within the whole organisation. There are still some major changes needed across industry as we move to become more customer centric and drive outcomes for our customers.  What's needed from the C-suite and leadership in your business to shift the focus to customer success and how can we help facilitate and drive this change?  Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success.  

Customer success as a discipline is rapidly maturing, yet it still has a long way to go. Many CS programs are not yet delivering full value and more improvements are needed. So, what will you do to boldly lead and grow your CS program in 2020? In this episode, The Jasons share our thoughts and vision for customer success. We talk about trends we noticed in 2019 and layout a bold vision for 2020.

We all know that customer success more often than not starts in the trenches fighting fires with your customers, your sales teams and your product teams and working in that mostly reactive mode and mindset. But for us to help our customers achieve the outcomes that they need to, to be successful, how do we make that shift to being proactive in how we work and then going one step further to being predictive and driving value for your customers based intuitively on where they are in their customer lifecycle and their specific level of engagement and behavior and not having to wait until they call you or you schedule that regular call. You need to figure out: • Why we need to be reactive to start • What are the next steps for our CS teams to grow and develop • What else do we need to look at beyond just CSMs down in the trenches Come join us for this unplugged conversation with the two leading Jasons in customer success. Jason Noble, a UK based visionary customer success executive and leader, and Jason Whitehead, a US based customer success and software adoption leader, discuss a variety of topics and issues of importance in the field of customer success. Watch other episodes of The Jasons Take On... and register for upcoming live episodes at: thejasonstakeon.com/ Learn more about Tri Tuns at: trituns.com/ Join The Jasons Take On... group on Linkedin: trituns.co/TheJasonsLI