KaiNexus: Continuous Improvement, Leadership, and More

Continuous Improvement Resolutions for the New Year As 2016 draws to a close, our thoughts turn to what’s ahead in the coming year. Many of us vow to hit the gym or lay off the Doritos. We might even resolve to be a little kinder and more generous in the months to come. This is a good time of year to make some business-related resolutions as well. If you are reading this blog, continuous improvement is probably something that matters to you, so we’d like to offer some ideas for continuous improvement New Year’s resolutions.

Presented by Jeff Roussel, Hosted and Moderated by Mark Graban In this webinar, you will learn: - The importance of measuring and reporting the ROI of continuous improvement - What metrics to use to measure your success - How to report your impact in a way that senior leaders will care about - How to justify increasing your budget for continuous improvement

Hosted by Mark Graban of KaiNexus, presented by Tania Lyon from St. Clair Hospital. In this webinar, you will learn: The preconditions for a successful rollout The levers for driving KaiNexus adoption How to develop and rely on the organizational helpchain to manage training Tania Lyon Dr. Lyon has spent the last 7 years leading St. Clair Hospital, a large award-winning community hospital in Pittsburgh, PA, through a “lean” transformation as their first Director of Organizational Performance Improvement. She has trained over 1600 hospital employees in Toyota principles and methods. Her own background in Lean healthcare comes from 5 years with the nonprofit Pittsburgh Regional Health Initiative (PRHI) where she helped to develop their nationally acclaimed curriculum for health care professionals and coached lean improvement efforts in a variety of healthcare settings. Dr. Lyon is also interested in Lean Healthcare applications for low resource settings like hospitals in Malawi and Haiti. She earned her PhD in Sociology from Princeton University and her BA in Peace and Conflict Studies from U.C. Berkeley and has two charming daughters who have thus far resisted all efforts to apply the Toyota Way to their rooms.

In episode #10 of our series, Greg Jacobson, MD & Mark Graban talk answer questions such as: - What would you tell high school juniors about healthcare improvement? - Why can it be hard for some experienced leaders to understand or embrace Lean? - How does one make time for documenting processes? - How can we identify the leading indicators (daily measures) at Gemba that contribute to lagging indicators (monthly or quarterly measures)? - What methodology would you recommend for an organization to get back to black from red, financially?

In this webinar, you will learn: How communication breaks down silos and to create a cross functional effort for continuous improvement The value of communication when it comes to educating vs. cheerleading How to leverage PMO and CI efforts for key strategic projects Get a snapshot of a new innovation team model that merges the best elements of CI and a PMO Originally Aired: September 20, 2016 from 1:00 - 2:00 pm EDT Length: 1 hour Hosted By: Mark Graban and Erin Edwards

Webinar presented by Harry Kenworthy of QPIC, hosted by Mark Graban and KaiNexus on September 13, 2016. Ten Commandments for Lean in Government (and Beyond) In this webinar, you will learn: - The top 10 commandments for creating a Lean culture - The benefits of creating Dynamic Daily Data Collection for greater employee engagement - The only 3 things Lean leaders truly need to do - The "True North" principles in a Thinking People System (TPS) - How to start a Lean organizational journey About the Presenter: Harry Kenworthy is Principal and Manager of the Quality and Productivity Improvement Center (QPIC, LLC). He worked with Dr. W. Edwards Deming in 1983-85 on a series of seminars, and has spoken at over 90 conferences on Quality, Productivity, Lean, and Six Sigma. He has been published several magazines including Quality Progress, Purchasing, and Government Finance Review. Harry also had working relationships with Dr. Joseph Juran and Dorian Shainin. He was one of the first practitioners to apply Lean in the Government sector in the mid-90’s. Harry’s consulting work has included numerous Government processes that have been improved by removing waste, reducing costs, or increasing revenues in a variety of operational steps while reducing overall process cycle times and improving customer service. Harry is a founder of the Connecticut Quality Council and chaired CBIA’s (Connecticut Business and Industry Association) Manufacturing Council, a Malcolm Baldrige National Quality Award Examiner from 1989-1991, and has held a CT Professional Engineer license and a Certified Quality Engineer designation.

A Q&A to follow up the webinar presented by our guest Sam MacPherson on 8/23/16. That webinar audio is in episode #46 or you can find the webinar in our on-demand section on kainexus.com.

Webinar presented by Sam MacPherson on The Art and Science Behind Successful Lean Transformations

For the Want of a System Better Than a Sticky Note, a Car Sale Was Lost How did a salesperson losing a sale remind Mark Graban of problems with using sticky notes to track employee ideas in the workplace?

In episode #9 of our series, Greg & Mark talk answer questions such as: - You're busy guys, where was your last vacation? - What book have you most recently read? - What key company culture promotes continuous improvement? - What's one element? - For more than 10 years, our full time OE group has followed a ground up approach. A combination of the competitive climate in our industry and some recent success we've had with rapid kaizen have helped senior leaders see that they need Lean education so they can be active lean leaders. What do you recommend we do (and avoid doing) to train them well? - I was wondering if you, Dr. Jacobson, or Mark Graban could expand on your comment “health care is a decade or more behind many other high-risk industries in its attention to ensuring basic safety.” Some say -- Medical errors now third leading cause of death in United States... possibly 251,454 per year. Has any other high risk industry ever had a fraction of that many deaths? I understand that this number is an estimate, but I feel healthcare is far behind a decade. Would love to hear more. - How can we measure the level of employees’ engagement? What measures can we use? Is there an assessment tool?