

KaiNexus: Continuous Improvement, Leadership, and More
KaiNexus
We deliver practical insights and real-world strategies for Lean, Six Sigma, and Operational Excellence. Through lessons from KaiNexus webinars and conversations with customers, improvement leaders, and team members, each episode explores what it takes to build a resilient culture of Continuous Improvement. Learn how organizations engage employees, strengthen problem-solving capability, and sustain meaningful operational results across industries. Whether you're new to CI or leading major transformation, this podcast offers tools and perspectives you can put to work immediately.
Episodes
Mentioned books

Oct 21, 2021 • 1h
[Webinar] 4 Key Steps to Get Buy-In (Sarah Baker)
Get slides and more: https://info.kainexus.com/continuous-improvement/4-key-steps-to-get-buy-in/webinar/signup
Presented by
Sarah Baker, Consultant & Facilitator, IQC
In this webinar you will:
Understand the important components of buy-in
Learn the 4-step process to get buy-in
Reflect on the challenges and benefits of buy-in that relates to you
Sarah Baker
Sarah is a Consultant & Facilitator at IQC. She has an MS in Industrial and Organizational Psychology and a BA in Philosophy and Psychology. Sarah challenges and inspires others to think critically and shift toward more effective perspectives. Her thoughtfulness, enthusiasm, and passion for learning support her in providing excellent work. As a facilitator, she uses philosophy and psychology techniques to inspire growth and excellence.
Areas of Expertise: Industrial and Organizational Psychology, Philosophy, Personal Leadership, Leadership Development, Curriculum Design, and Facilitation

Oct 18, 2021 • 6min
Webinar Preview: 4 Key Steps to Get Buy-In
Register now (or to view the recording after Oct 12): https://info.kainexus.com/continuous-improvement/4-key-steps-to-get-buy-in/webinar/signup
October 21 from 1:00 - 2:00 pm ET
Presented by
Sarah Baker, Consultant & Facilitator, IQC
In this webinar you will:
Understand the important components of buy-in
Learn the 4-step process to get buy-in
Reflect on the challenges and benefits of buy-in that relates to you
Sarah Baker
Sarah is a Consultant & Facilitator at IQC. She has an MS in Industrial and Organizational Psychology and a BA in Philosophy and Psychology. Sarah challenges and inspires others to think critically and shift toward more effective perspectives. Her thoughtfulness, enthusiasm, and passion for learning support her in providing excellent work. As a facilitator, she uses philosophy and psychology techniques to inspire growth and excellence.
Areas of Expertise: Industrial and Organizational Psychology, Philosophy, Personal Leadership, Leadership Development, Curriculum Design, and Facilitation

Oct 11, 2021 • 9min
Lori Avital: Why I Joined KaiNexus
Lori Avital, one of the Customer Success Managers with KaiNexus, talks about why she joined the company. How is the company culture, along with our goals and mission, aligned with her personally? Why has she moved to smaller companies through her career?

Oct 6, 2021 • 7min
Brandon Turner: Why I Joined KaiNexus
Brandon Turner, Solutions Engineer with KaiNexus, talks about why he joined the company a few months back.

Sep 14, 2021 • 60min
[Webinar] How to Create Psychological Safety at Work Using the 5Cs (Karyn Ross and Jessica House)
Recording from Sept 14, 2021
Presented by
Karyn Ross, Founder, CEO, President at The Love and Kindness Foundation
Jessica House, Founder at LightHouse Counselling and Wellness
I’m sure you’ve heard about the 5S’s in Lean. Doing 5S helps people stay physically safe and allows problems to be easily seen. But what about psychological safety? If you want the people in your organization to learn, improve and care for your customers, you need to take care of their psychological safety just as much as you care for their physical safety. That’s why Karyn Ross and Jessica House have created the 5Cs of psychological safety.
During this interactive session, you will learn about each of the 5C’s and how you and your organization can begin practicing them immediately so that you can optimize learning, growth, innovation, and improvement. Everyone will receive a copy of the 5Cs document following the session.
Karyn Ross
Karyn is on a mission to Help People Create a Better, Kinder World. An artist, internationally acclaimed speaker, award-winning author, consultant, coach, and practitioner, Karyn travels the globe teaching people her unique system of combining creativity, continuous improvement, and kindness to make a better world. As well as being the owner of KRC (Karyn Ross Consulting) Karyn is one of the Founding Mothers of Women in Lean – Our Table, a global group of more than seven hundred and fifty women lean practitioners. Karyn is also the Founder and President of the Love and Kindness Project Foundation, a registered public charity, and The New School for Kind Leaders. She has created both of these initiatives to help people around the world think, speak, act and lead more kindly.
When not traveling, Karyn spends time designing and sewing her own clothes! Follow Karyn on LinkedIn for a daily inspirational post about creativity, kindness, and/or continuous improvement.
Jessica House
Jessica House is an experienced counselor and coach with a diverse background that includes mental health services, leadership, and lean management. With over a decade of experience in the mental health field, and an unwavering philosophy that every human being wants to do well (and can do well), Jessica’s passion is helping children, parents, and families live their best life. She has a Master’s in Counselling Psychology and spent years working at a children's mental health center in Ottawa where she supported people experiencing a range of emotional, social, and/or behavioral challenges came for help.
By combining both lean and mental health, Jessica started her own business, Lighthouse Counselling and Wellness, where she collaborates with individuals, families and organizations to set and achieve ambitious goals, improve performance, and enhance their overall wellness. She is one of the co-creators of the 5C’s of psychological safety, a methodology that when practiced, sets the stage for learning, growth, innovation, and improvement.

Aug 26, 2021 • 13min
Webinar Preview: How to Create Psychological Safety at Work Using the 5Cs
Preview of a free webinar coming up on Sept 14.
Register: https://info.kainexus.com/continuous-improvement/how-to-create-psychological-safety-at-work-using-the-5cs/webinar/signup
How to Create Psychological Safety at Work Using the 5Cs
September 14 from 12:00 - 1:00 pm ET
Presented by
Karyn Ross, Founder, CEO, President at The Love and Kindness Foundation
Jessica House, Founder at LightHouse Counselling and Wellness
I’m sure you’ve heard about the 5S’s in Lean. Doing 5S helps people stay physically safe and allows problems to be easily seen. But what about psychological safety? If you want the people in your organization to learn, improve and care for your customers, you need to take care of their psychological safety just as much as you care for their physical safety. That’s why Karyn Ross and Jessica House have created the 5Cs of psychological safety.
During this interactive session, you will learn about each of the 5C’s and how you and your organization can begin practicing them immediately so that you can optimize learning, growth, innovation, and improvement. Everyone will receive a copy of the 5Cs document following the session.
About the Presenters:
Karyn Ross:
Karyn is on a mission to Help People Create a Better, Kinder World. An artist, internationally acclaimed speaker, award-winning author, consultant, coach, and practitioner, Karyn travels the globe teaching people her unique system of combining creativity, continuous improvement, and kindness to make a better world. As well as being the owner of KRC (Karyn Ross Consulting) Karyn is one of the Founding Mothers of Women in Lean – Our Table, a global group of more than seven hundred and fifty women lean practitioners. Karyn is also the Founder and President of the Love and Kindness Project Foundation, a registered public charity, and The New School for Kind Leaders. She has created both of these initiatives to help people around the world think, speak, act and lead more kindly.
When not traveling, Karyn spends time designing and sewing her own clothes! Follow Karyn on LinkedIn for a daily inspirational post about creativity, kindness, and/or continuous improvement.
Jessica House:
Jessica House is an experienced counselor and coach with a diverse background that includes mental health services, leadership, and lean management. With over a decade of experience in the mental health field, and an unwavering philosophy that every human being wants to do well (and can do well), Jessica’s passion is helping children, parents, and families live their best life. She has a Master’s in Counselling Psychology and spent years working at a children's mental health center in Ottawa where she supported people experiencing a range of emotional, social, and/or behavioral challenges came for help.
By combining both lean and mental health, Jessica started her own business, Lighthouse Counselling and Wellness, where she collaborates with individuals, families and organizations to set and achieve ambitious goals, improve performance, and enhance their overall wellness. She is one of the co-creators of the 5C’s of psychological safety, a methodology that when practiced, sets the stage for learning, growth, innovation, and improvement.

Aug 9, 2021 • 57min
[Webinar] The Wheel of Sustainability: Engaging and Empowering Teams to Produce Lasting Results (Adam Lawrence)
Presented August 9, 2021 - Get slides and more here.
Presented by Adam Lawrence, Managing Partner of Process Improvement Partners, LLC
In this webinar, you will learn...
Learn about all elements of the Wheel of Sustainability.
Get real-life examples of implementation of the Wheel
Understand how to develop Leadership Commitment to create and sustain a winning team experience
Adam Lawrence
Adam is the Managing Partner of Process Improvement Partners, LLC. He has 30+ years of experience in process improvement activities, targeted at manufacturing and business processes. Having facilitated 300+ Kaizen events in multiple industries around the world, Adam aligns with leadership, engages teams, and creates sustainable results.
Married to his wonderful wife, Peggy, for 30 years, they have one son (Tyler, his IT department). Adam grew up in the Washington, DC area and received his BS in Industrial Engineering from Virginia Tech. He earned Lean certifications from the University of Michigan.

Aug 2, 2021 • 7min
Webinar Preview: The Wheel of Sustainability: Engaging and Empowering Teams to Produce Lasting Results
Preview discussion about a webinar that will be presented on August 9th by Adam Lawrence, as part of the KaiNexus Continuous Improvement webinar series.
Register: https://info.kainexus.com/continuous-improvement/the-wheel-of-sustainability/webinar/signup
August 9 from 1:00 - 2:00 pm ET
Presented by Adam Lawrence, Managing Partner of Process Improvement Partners, LLC
In this webinar, you will learn...
Learn about all elements of the Wheel of Sustainability.
Get real-life examples of implementation of the Wheel
Understand how to develop Leadership Commitment to create and sustain a winning team experience
Adam Lawrence
Adam is the Managing Partner of Process Improvement Partners, LLC. He has 30+ years of experience in process improvement activities, targeted at manufacturing and business processes. Having facilitated 300+ Kaizen events in multiple industries around the world, Adam aligns with leadership, engages teams, and creates sustainable results.
Married to his wonderful wife, Peggy, for 30 years, they have one son (Tyler, his IT department). Adam grew up in the Washington, DC area and received his BS in Industrial Engineering from Virginia Tech. He earned Lean certifications from the University of Michigan.

Jul 28, 2021 • 60min
[Webinar] Motivational Interviewing: The Key to Effective Conversations About Change (Paola Torres)
Webinar Recording -- Get video and more
Motivational Interviewing: The Key to Effective Conversations About Change
July 28 from 1:00 - 2:00 pm ET
Presented by Paola Torres, Sr. Performance Improvement Manager at Healthfirst in NYC
Learning objectives:
Become familiar with the spirit, theory, and practice of Motivational Interviewing (MI)
Identify your customer’s readiness for change based on key communication indicators
Learn basic MI communication techniques to help your clients resolve their ambivalence and develop intrinsic motivation to change
Paola Torres
Paola Torres is a Lean Six Sigma Master Black Belt and continuous improvement professional with 17 years of experience in the Healthcare industry. She is currently a Sr. Performance Improvement Manager at Healthfirst in NYC. Prior to joining Healthfirst, she was the Director of Supply Chain Transformation and Integration at NYU Langone Health. As a Lean Six Sigma practitioner and coach, she has led over 40 cross-functional Kaizen/Rapid Improvement Events (RIE) integrating change management concepts and adult learning theory into applied process improvement science. A native of Colombia, she received her BS in Microbiology from Javeriana University in Bogota and MPA in Health Care Management from New York University.

Jul 23, 2021 • 8min
Webinar Preview: Paola Torres on "Motivational Interviewing"
Preview of a webinar coming up on July 28, register here.
Motivational Interviewing: The Key to Effective Conversations About Change
July 28 from 1:00 - 2:00 pm ET
Presented by Paola Torres, Sr. Performance Improvement Manager at Healthfirst in NYC
Learning objectives:
Become familiar with the spirit, theory, and practice of Motivational Interviewing (MI)
Identify your customer’s readiness for change based on key communication indicators
Learn basic MI communication techniques to help your clients resolve their ambivalence and develop intrinsic motivation to change
About the Presenter:
Paola Torres
Paola Torres is a Lean Six Sigma Master Black Belt and continuous improvement professional with 17 years of experience in the Healthcare industry. She is currently a Sr. Performance Improvement Manager at Healthfirst in NYC. Prior to joining Healthfirst, she was the Director of Supply Chain Transformation and Integration at NYU Langone Health. As a Lean Six Sigma practitioner and coach, she has led over 40 cross-functional Kaizen/Rapid Improvement Events (RIE) integrating change management concepts and adult learning theory into applied process improvement science. A native of Colombia, she received her BS in Microbiology from Javeriana University in Bogota and MPA in Health Care Management from New York University.


