Superpro Podcast

Roland Ligtenberg interviews Brandon Glines, co-owner and president of I Know a Guy HVAC. The conversation covers topics like starting a business, hiring and valuing the employees, learning from mistakes, automation, and implementing systems for business growth. Brandon also shares the importance of participating in a supportive community of like-minded professionals when it comes to business growth to learn, network, and find support.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Brandon's business or follow their journey? Check them out here:WebsiteFacebook

Sara Anderson, co-owner of Drain Daddy, shares the struggle of starting a plumbing business in January 2020, right at the onset of the pandemic. From branding and website design to pricing and customer service, Sara provides valuable insights for small-business owners in the trades industry. And she would know—Drain Daddy has a perfect 5-star rating. She also highlights the importance of patience and leveraging tools like Housecall Pro for business growth, more reviews, and credibility.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Sara's business or follow their journey? Check them out here:WebsiteInstagramFacebook

Dan Huck of Next Level Chimneys joins Roland on the podcast. After serving in the Army, Dan entered the world of chimney cleaning in 1999 and started his own business ten years later. He shares the importance of humility and continual improvement, overcoming mistakes, what he looks for in a quality hire, and how to keep quality team members. People overprofit. Dan and Roland also hit on trusting the daily grind to the team and focusing more on high-value tasks and how meaningful Expense Cards have been to his business.Sign up for Housecall Pro: https://bit.ly/3G6SKAAWant to learn more about Dan's business or follow their journey? Check them out here:WebsiteFacebook

Brett Conklin, co-owner of Chimney Monkey in Chicago, breaks down the operational side of the business. This includes the ever-important hiring and training of employees. He also talks about the advancements in the fireplace and chimney industry and the marketing strategies he’s used to reach more customers. Brett highlights underrated features of Housecall Pro’s software, like Service Plans, and offers advice for other business owners.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Brett's business or follow their journey? Check them out here:InstagramFacebook

Melissa Ortiz, co-owner of The Little Guy’s Heating and Air Conditioning, walks through the journey of starting and growing a business thanks to her husband’s passion for the trade. She lays out some of the challenges they’ve faced, along with the importance of branding, managing seasonal demand, and hiring good techs. She also shares the value of continuous learning and training in the HVAC industry for her team of five. Software and continuous training have played key roles for this family-owned business serving their community for more than 25 years.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Melissa's business or follow their journey? Check them out here:WebsiteInstagramFacebook

Housecall Pro co-founder Roland Ligtenberg meets with Rob Castelao, owner of Good Guy Plumbing. Rob shares his experience of starting a business with no background in the industry and how he’s grown it over the last 25 years through branding, training, and the power of reviews (thanks to quality service). Strong core values played a role along with help from coaches and mentors. They’ve grown to 12 employees and 8 trucks. Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Rob's business or follow their journey? Check them out here:WebsiteFacebook

Preston and Julie from Gecko Garage Doors joined Roland to cover topics that impact every home service business. They share why branding and rebranding are such a big deal, and offer tips to help customers remember your business. They also touch on how to handle negative reviews professionally, and how referrals and online presence drive business. Housecall Pro has helped this company with 5 trucks and 5 techs generate reviews and provided valuable insights for data-driven decisions.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Gecko Garage Doors or follow their journey? Check them out here:WebsiteInstagramFacebook

Roland sits down with Doug Folsom, CEO of West Side Drain & Noble Septic Service. West Side is currently a team of 10, with five trucks and the goal of breaking $3 million in 2024. Doug shares how he got started, how he’s grown his business, and how he finds new customers. He also shares some hiring tips, the latest crazy sewage story, and his role in a community cornhole sponsorship.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Doug's business or follow their journey? Check them out here:WebsiteFacebook

Roland speaks with Jason Julian, the founder of Julian Heat & Air. Jason lays out the challenges he faced stepping out on his own, and the role Housecall Pro played in his success. He shares how he’s grown to 12 employees and a fleet of 6 vehicles with the importance of transparency, right pricing, and providing customers with options. Jason also shares insights on networking, community-driven marketing, leadership, coaching, hiring, development, and fostering a collaborative work environment.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Jason's business or follow their journey? Check them out here:WebsiteFacebook