Superpro Podcast

Brent Colquitt, CEO of OC Tasker, shares the genesis of his smart home company. (Here’s a slight spoiler: Brent transitioned from working as a handyman to installing smart tech in Newport Beach.) He discusses the importance of focusing on high-net-worth individuals and providing excellent customer service. Brent also talks about strategies for hiring and training, including using a pay-for-performance model. Additionally, he highlights the value of Housecall Pro in automating and streamlining business operations. Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Brent's business or follow their journey? Check them out here:WebsiteFacebook

The Graffs of Daryl’s A/C & Heating started their company with $250 and a truck. Jenn shares how community involvement made growing their business as easy as shooting fish in a barrel. Small, inexpensive marketing strategies can have a big impact. She also highlights the significance of standing in customers’ shoes and understanding their needs and preferences. Sometimes you have to go above and beyond for customers and employees. Housecall Pro has helped their HVAC business scale to the point of setting the lofty goal of hitting $4 million this year. Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Jenn's business or follow their journey? Check them out here:WebsiteInstagramFacebook

Co-founder Mai Hooper shares how NTX Plumbing started as a team of one in 2010 and has gradually grown. Mai chose Housecall Pro to streamline processes, take advantage of checklists, and WiseTack, a product within Housecall Pro that helps her offer financing as an option for her customers. She emphasizes the importance of building a strong culture and supportive team environment and hits on what it’s like serving in a male-dominated industry. Mai also expressed her gratitude for the support of the Lady Pros community.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Mai's business or follow their journey? Check them out here:WebsiteFacebook

Chad Hopkins, owner of Hopkins Air Conditioning recently joined Roland on the podcast. Chad shares the experience of scaling his business and the importance of choosing the right software. They faced big challenges the old way, and he touches on why Hopkins made the switch to Housecall Pro, including the need for documentation and processes, the importance of sound hiring practices, the value of community, and the benefits of tracking key performance indicators (KPIs) through dashboards.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Chad's business or follow their journey? Check them out here:WebsiteInstagramFacebook

Anthony Suau is the co-owner of Dade Super Cool Air Conditioning. He shares details on how he went from studying computer science to running an HVAC business. Anthony discusses the importance of hiring employees who align with the company’s core values and have a willingness to learn and try new things. He also highlights the power of Housecall Pro’s estimate and job templates to provide multiple options to customers and improve efficiency in the business.  Sign up for Housecall Pro: https://bit.ly/3G6SKAAWant to learn more about Anthony's business or follow their journey? Check them out here:WebsiteInstagramFacebook

Will Hardwick, owner and CEO of A-1 Cleaning Service, shares insights from three decades of experience. Along with his origin story, Will discusses the importance of leveraging technology and systems to streamline operations, why reviews are such a big deal, and how he finds employees who align with the company’s culture and values. And speaking of culture, Will lays out the challenges of maintaining a positive work environment through respect, communication, and appreciation, and the need to address toxic behavior. Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Will's business or follow their journey? Check them out here:WebsiteFacebook

Roland interviews Chris Plunkett, owner of Tailored Mechanical in Tucson, Arizona. Chris hits topics like the need for owners to take time off and how to inject core values into the culture of the company. He shares his experience from the AHR Expo and the benefits of investing in employees, even if they leave. Chris also discusses the value of Housecall Pro, highlighting the features for tracking employee hours and building service agreements, which provide passive income and keeps techs busy. Chris explains why he’s active in giving back to the community and helping other industry pros.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Chris' business or follow their journey? Check them out here:WebsiteFacebook

Brandon Brown, founder of Brown's Heating and Air, shares his inspiring journey in the home service industry. He highlights the importance of a supportive partner and community involvement in building a successful business. Brandon discusses innovative strategies for attracting top talent, such as partnerships with trade schools and unique employee benefits. He also emphasizes exceptional customer service and the value of structured membership plans to enhance customer loyalty. Finally, he talks about adapting to consumer preferences in service bookings and the significance of financial literacy.

Grant Schoenberger, Conquer Coach and co-owner of Core Plumbing, is one of the first Pros we had the honor of serving more than a decade ago. He emphasizes the importance of humility, the ongoing need for continuous learning and mentorship, and the benefit of evolving business strategies. Grant and Roland explore the impact of self-limiting beliefs, the value of offering multiple options to customers, the significance of automation in customer communication, and the benefits of online booking and financing.Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Grant's business or follow their journey? Check them out here:WebsiteInstagramFacebook

Roland Ligtenberg interviews Kyle Newby, founder of The Dryer Vent Guys, about the often-overlooked world of dryer vent maintenance. Kyle shares how he built a successful business, the process of hiring and training his team, and the importance of integrating QuickBooks Online with Housecall Pro for better record-keeping. He also highlights the pride and satisfaction that comes from solving each customer’s problems, the importance of honesty and professionalism, and the value of connecting with other business owners. Sign up for Housecall Pro: https://bit.ly/3G6SKAA Want to learn more about Kyle's business or follow their journey? Check them out here:WebsiteInstagramFacebook