Transform NOW

Since the outbreak of COVID 19, countless state and local agencies are bending under mounting pressure to serve their constituents. Most notably, a surge in Medicaid claims has followed a drastic uptick in unemployment across America. States are struggling to keep up with this influx of claims as they try to address backlogs caused by antiquated backend systems. It's a vicious cycle to verify an applicant’s eligibility to meet federal guidelines for claims processing.     There is hope, however.  In this episode, Anna Twomey, Senior Solutions Advisor, Americas Healthcare, and Deb Rossi, Sales Director, Public Sector SLED, explore how technology can help break the backlog, improve claims response, and reduce approval time from weeks or months to hours or days.    What we discussed with Anna and Deb: * Why states are experiencing a surge in Medicaid claims * The single largest trend in states moving through the new Medicaid challenge * How technology can help solve the current conundrum and avoid this situation in the future   Resources shared on this episode: Increasing Efficiency and Accommodating Surges in Work in the Time of COVID-19   To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.  Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠⁠⁠⁠⁠⁠https://bit.ly/3ByJorU⁠⁠⁠⁠⁠⁠ 🧑‍💻LinkedIn: ⁠⁠⁠⁠⁠⁠https://bit.ly/2GP5eKt⁠⁠⁠⁠⁠⁠ 🐦Twitter: ⁠⁠⁠⁠⁠⁠https://bit.ly/3JHBHUM⁠⁠⁠⁠⁠⁠ 🙋‍♀️Facebook: ⁠⁠⁠⁠⁠⁠https://bit.ly/3LHQC2L⁠⁠⁠⁠⁠⁠ 📸Instagram: ⁠⁠⁠⁠⁠⁠https://bit.ly/3TgQCYW⁠⁠⁠⁠⁠⁠ 💭Blog: ⁠⁠⁠⁠⁠⁠https://bit.ly/3WabzFk⁠⁠⁠⁠⁠⁠ 🤩Case studies: ⁠⁠⁠⁠⁠⁠https://bit.ly/3VSIj6j​⁠⁠⁠⁠⁠⁠ Learn what RPA is and how it works: ⁠⁠⁠⁠⁠⁠What is RPA? Robotic Process Automation Explained⁠⁠⁠⁠⁠⁠ Learn about Intelligent Automation for Payer Healthcare Insurance Claims

Legislation around workforce protection during the pandemic continues to evolve, and more changes are coming in September.   The first impact was felt in processing applications and reacting to customer demands. Humans and digital workers inside banks were processing and activating the loans and forbearance programs. It was a huge undertaking, and it isn't behind us yet.   Five million loan recipients will soon become seven million. So it's time to move from being reactive to being proactive. We need to use data and analytics to drive improved customer service and experience.   In this episode of Generation Digital Workforce, we talk with Richard Olivieri, Vice President, Solutions and Professional Services at Lateetud, and Bruce Mazza, Global VP Technology Alliances / ISVs at Blue Prism. Richard and Bruce discussed the U.S. Cares Act and digital workers.   Resources shared on this episode: Paycheck Protection Program Deadline Is August 8: Applying, Loan Forgiveness, And The New PPP - Forbes https://www.forbes.com/sites/brucebrumberg/2020/08/01/paycheck-protection-program-deadline-is-august-8-applying-loan-forgiveness-and-the-new-ppp/#292941857470   Banks Use Software Bots to Process Surge of Pandemic-Related Loans - The Wall Street Journal https://www.wsj.com/articles/banks-use-software-bots-to-process-surge-of-pandemic-related-loans-11591735728 To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here. Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠⁠⁠⁠⁠https://bit.ly/3ByJorU⁠⁠⁠⁠⁠ 🧑‍💻LinkedIn: ⁠⁠⁠⁠⁠https://bit.ly/2GP5eKt⁠⁠⁠⁠⁠ 🐦Twitter: ⁠⁠⁠⁠⁠https://bit.ly/3JHBHUM⁠⁠⁠⁠⁠ 🙋‍♀️Facebook: ⁠⁠⁠⁠⁠https://bit.ly/3LHQC2L⁠⁠⁠⁠⁠ 📸Instagram: ⁠⁠⁠⁠⁠https://bit.ly/3TgQCYW⁠⁠⁠⁠⁠ 💭Blog: ⁠⁠⁠⁠⁠https://bit.ly/3WabzFk⁠⁠⁠⁠⁠ 🤩Case studies: ⁠⁠⁠⁠⁠https://bit.ly/3VSIj6j​⁠⁠⁠⁠⁠ Learn what RPA is and how it works: ⁠⁠⁠⁠⁠What is RPA? Robotic Process Automation Explained⁠⁠⁠⁠⁠ Learn more about digital workers: Scaling Digital Workers

A lot of us are drawn into technology careers, because it's easier to work with machines than it is to work with humans. But if you want to lead people, you have to meet them face to face, work beside them, and communicate with them. All of that is hard to do digitally.   On this episode of Generation Digital Workforce, we talk with Walt Carter, Chief Digital Officer and CIO with Homestar Financial Corporation, about the culture shift required for digital transformation.   Here is what we discussed with Walt:   * What kicked off digital transformation? * How will being digital and working remotely will impact our workplaces? * How do Millennials and Linksters see their role in the workforce and what type of workplace do they expect?   To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.  Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠⁠⁠⁠https://bit.ly/3ByJorU⁠⁠⁠⁠ 🧑‍💻LinkedIn: ⁠⁠⁠⁠https://bit.ly/2GP5eKt⁠⁠⁠⁠ 🐦Twitter: ⁠⁠⁠⁠https://bit.ly/3JHBHUM⁠⁠⁠⁠ 🙋‍♀️Facebook: ⁠⁠⁠⁠https://bit.ly/3LHQC2L⁠⁠⁠⁠ 📸Instagram: ⁠⁠⁠⁠https://bit.ly/3TgQCYW⁠⁠⁠⁠ 💭Blog: ⁠⁠⁠⁠https://bit.ly/3WabzFk⁠⁠⁠⁠ 🤩Case studies: ⁠⁠⁠⁠https://bit.ly/3VSIj6j​⁠⁠⁠⁠ Learn what RPA is and how it works: ⁠⁠⁠⁠What is RPA? Robotic Process Automation Explained⁠⁠⁠⁠

Attended automation is transforming customer contact centers. Technology isn't driving this transformation, though. Customers are.    Today's customers are digital, mobile, and demanding. They have very little time and no patience for getting switched between a human and a bot. Customers want fast and seamless service, and they prefer to do the work themselves.   On this episode of Generation Digital Workforce, Sanjiva Singh, Senior Vice President at [24]7.ai, and Satish Shenoy, Technology Alliance Partner Sales at Blue Prism, discuss creating and using an intelligent customer service agent.   Here's what we talked with Sanjiva and Satish about: * What's driving disruption inside customer service contact centers * What’s really happening when users engage with a chatbot * Are chatbots digital workers? * What virtual customer service agents will disrupt over the next 24 months   To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, or Spotify, or here.  Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠⁠⁠https://bit.ly/3ByJorU⁠⁠⁠ 🧑‍💻LinkedIn: ⁠⁠⁠https://bit.ly/2GP5eKt⁠⁠⁠ 🐦Twitter: ⁠⁠⁠https://bit.ly/3JHBHUM⁠⁠⁠ 🙋‍♀️Facebook: ⁠⁠⁠https://bit.ly/3LHQC2L⁠⁠⁠ 📸Instagram: ⁠⁠⁠https://bit.ly/3TgQCYW⁠⁠⁠ 💭Blog: ⁠⁠⁠https://bit.ly/3WabzFk⁠⁠⁠ 🤩Case studies: ⁠⁠⁠https://bit.ly/3VSIj6j​⁠⁠⁠ Learn what RPA is and how it works: ⁠⁠⁠What is RPA? Robotic Process Automation Explained⁠⁠⁠ Learn what Intelligent Automation is and how it works: What is Intelligent Automation?

As an industry, RPA has been around for about a decade, but we still only see a few businesses using it. Why is it still so small? Is it too late to jump on board with RPA? And if not, how should businesses get started?   On this episode of Generation Digital Workforce, Paula Carneiro and Amahl Williams of WonderBotz talk about how to evolve your finance department with intelligent digital workers.   Here's what Paula and Amahl discussed: * Why only a small percentage of businesses are using RPA after a decade * Have businesses that haven’t started yet missed the boat?* Where is a good place to start hiring digital workers, and why* Finance jobs a digital worker could do* Could your CFO be a digital worker* How companies can get started using digital workers   To ensure that you never miss an episode of Generation Digital Workforce, subscribe on Apple Podcasts, Spotify, or here.  Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠⁠https://bit.ly/3ByJorU⁠⁠ 🧑‍💻LinkedIn: ⁠⁠https://bit.ly/2GP5eKt⁠⁠ 🐦Twitter: ⁠⁠https://bit.ly/3JHBHUM⁠⁠ 🙋‍♀️Facebook: ⁠⁠https://bit.ly/3LHQC2L⁠⁠ 📸Instagram: ⁠⁠https://bit.ly/3TgQCYW⁠⁠ 💭Blog: ⁠⁠https://bit.ly/3WabzFk⁠⁠ 🤩Case studies: ⁠⁠https://bit.ly/3VSIj6j​⁠⁠ Learn what RPA is and how it works: ⁠⁠What is RPA? Robotic Process Automation Explained⁠⁠ Learn about Finance Automation: Guide to Finance Automation Learn what Intelligent Automation is and how it works: What is Intelligent Automation?

On this episode, Blue Prism’s Brad Hairston talks with Art Barrios and Pete Koltis from Alvarez & Marsal’s Technology Services practice who explain why it is critical to embrace and accelerate the transformation agenda in the near-term.  . Here’s what we discussed with Art and Pete: * The definition of the transformation imperative * How the pandemic has changed the transformation landscape * Why transformation is so hard for many companies * The big picture that some companies are missing * What companies should do now to accelerate their transformation plans   To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe! Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠⁠https://bit.ly/3ByJorU⁠⁠ 🧑‍💻LinkedIn: ⁠⁠https://bit.ly/2GP5eKt⁠⁠ 🐦Twitter: ⁠⁠https://bit.ly/3JHBHUM⁠⁠ 🙋‍♀️Facebook: ⁠⁠https://bit.ly/3LHQC2L⁠⁠ 📸Instagram: ⁠⁠https://bit.ly/3TgQCYW⁠⁠ 💭Blog: ⁠⁠https://bit.ly/3WabzFk⁠⁠ 🤩Case studies: ⁠⁠https://bit.ly/3VSIj6j​⁠⁠ Learn what RPA is and how it works: ⁠⁠What is RPA? Robotic Process Automation Explained⁠⁠

Want to save $736,800 in development work? Here's how one company did it using Blue Prism's Digital Exchange (DX)...   They downloaded 921 assets from the DX. The typical DX asset will save about 8 hours of work (some save as much as 36 hours!).     8 hours x 921 assets = 7,368 hours of effort saved.   At $100 per hour for a citizen developer, that's $736,800 that this one company saved by using the DX instead of trying to DIY.   In this episode of Generation Digital Workforce, we talk with Paul Nerger and Andrew Campbell, Vice President and Senior Product Marketing Manager respectively of Blue Prism's DX. Paul and Andrew talked about how to scale faster by leveraging others' dev work through the Digital Exchange.   To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe! Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠⁠https://bit.ly/3ByJorU⁠⁠ 🧑‍💻LinkedIn: ⁠⁠https://bit.ly/2GP5eKt⁠⁠ 🐦Twitter: ⁠⁠https://bit.ly/3JHBHUM⁠⁠ 🙋‍♀️Facebook: ⁠⁠https://bit.ly/3LHQC2L⁠⁠ 📸Instagram: ⁠⁠https://bit.ly/3TgQCYW⁠⁠ 💭Blog: ⁠⁠https://bit.ly/3WabzFk⁠⁠ 🤩Case studies: ⁠⁠https://bit.ly/3VSIj6j​⁠⁠ Learn what RPA is and how it works: ⁠⁠What is RPA? Robotic Process Automation Explained⁠⁠

Sustainable digital transformation involves much more than a plan to implement new technology. Michael Marchuk talks with Rob Maguire, a partner at Baringa, about the need to support the employees during times of change, but also about how leadership affects the entire culture of the organization. This culture tone is set by the most senior management that influences not only the management team and the companies employees, but also the customers who interact with the people and digital workers within the organization.   Here’s what we talked with Rob about: * Building a sustainable digital transformation culture * The implications for leaders who are driving digital transformation * Managing digital workers and human workers as part of the broader workforce team * How to increase the success of a digital transformation program through positive workplace culture   To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe! Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠⁠https://bit.ly/3ByJorU⁠⁠ 🧑‍💻LinkedIn: ⁠⁠https://bit.ly/2GP5eKt⁠⁠ 🐦Twitter: ⁠⁠https://bit.ly/3JHBHUM⁠⁠ 🙋‍♀️Facebook: ⁠⁠https://bit.ly/3LHQC2L⁠⁠ 📸Instagram: ⁠⁠https://bit.ly/3TgQCYW⁠⁠ 💭Blog: ⁠⁠https://bit.ly/3WabzFk⁠⁠ 🤩Case studies: ⁠⁠https://bit.ly/3VSIj6j​⁠⁠ Learn what RPA is and how it works: ⁠⁠What is RPA? Robotic Process Automation Explained⁠⁠

While the global pandemic has accelerated interest in automation, it has also proven to accelerate interest in cloud-based automation.   On this episode, Blue Prism’s Brad Hairston talks with Purna Doddapaneni, the head of Bain & Company’s Automation Center of Excellence, who explains how companies are showing a strong openness to Intelligent Automation in the cloud and how this trend may not subside any time soon.   Here’s what we talked with Purna about: * How the pandemic has made the cloud more “normal” for the enterprise * The likelihood of companies backsliding to on-prem once the pandemic subsides * The different ways cloud-based automation can be configured * The primary reasons companies take interest in cloud-based automation * How intelligent automation (RPA + intelligent skills) relates to the cloud * Purna’s experience with building out SaaS offerings, specifically RPA as a service * Market demand for digital workers sourced through a SaaS model * How the private equity sector views the cloud * The outlook for cloud-based consumption of digital workers and AI   To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe! Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠⁠https://bit.ly/3ByJorU⁠⁠ 🧑‍💻LinkedIn: ⁠⁠https://bit.ly/2GP5eKt⁠⁠ 🐦Twitter: ⁠⁠https://bit.ly/3JHBHUM⁠⁠ 🙋‍♀️Facebook: ⁠⁠https://bit.ly/3LHQC2L⁠⁠ 📸Instagram: ⁠⁠https://bit.ly/3TgQCYW⁠⁠ 💭Blog: ⁠⁠https://bit.ly/3WabzFk⁠⁠ 🤩Case studies: ⁠⁠https://bit.ly/3VSIj6j​⁠⁠ Learn what RPA is and how it works: ⁠⁠What is RPA? Robotic Process Automation Explained⁠⁠ Learn more about Cloud RPA: What is Cloud RPA?

On this eight-minute episode of Generation Digital Workforce, Danny Major, Chief Technology Officer at Blue Prism Cloud, answers frequently asked questions generated by our community of users.   Here are the questions Danny answered: * What trends are we seeing within the modern workplace? * What industries are we seeing adopt and embrace new types of technologies and new ways of working? * What types of processes are organizations wishing to automate? * Was there ever a year of the chatbot?   To ensure that you never miss an episode of Generation Digital Workforce, be sure to subscribe! Visit us on our socials for more RPA and IA top tips and regular updates: ​​🦾 Get started with SS&C Blue Prism: ⁠⁠https://bit.ly/3ByJorU⁠⁠ 🧑‍💻LinkedIn: ⁠⁠https://bit.ly/2GP5eKt⁠⁠ 🐦Twitter: ⁠⁠https://bit.ly/3JHBHUM⁠⁠ 🙋‍♀️Facebook: ⁠⁠https://bit.ly/3LHQC2L⁠⁠ 📸Instagram: ⁠⁠https://bit.ly/3TgQCYW⁠⁠ 💭Blog: ⁠⁠https://bit.ly/3WabzFk⁠⁠ 🤩Case studies: ⁠⁠https://bit.ly/3VSIj6j​⁠⁠ Learn what RPA is and how it works: ⁠⁠What is RPA? Robotic Process Automation Explained⁠⁠