Transform NOW

On this podcast, Brad Hairston talks with Pascal Gautheron of Bain & Company to get his thoughts and predictions on the coming era of digital transformation. . Here’s what we talked with Pascal about: * How important it has become to the C-Suite to re-evaluate the “future of work” for their organizations * How most C-Suite executives view intelligent automation and how that needs to change * How companies are adding AI to their automation capability * Where AI will have the biggest impact for most companies * Which industries will lead the way in intelligent automation going forward * Which company leaders will play the biggest role in digital transformation * What is required of companies in transformation to reinvent/reimagine work across the enterprise . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Going Big at Citizens Bank . In this episode, Michael Marchuk chats with Dominic Williamson about the impact of automation at Citizens Bank. Dominic also outlines the approach he's taken to ensure that the organization is ready to scale and improve on existing automations. . Here’s what we talked with Dominic about: * How automating one process resulted in a 10x improvement * Why continuous improvement is critical in automation * How multiple technologies can combine for synergy in automation results . To ensure that you never miss an episode of Transform Now, be sure to subscribe!

On this podcast, Brad Hairston talks with Brett Shockley, CEO and Co-Founder of Journey, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how Journey’s unique use of Zero Knowledge and Zero Trust is transforming the way companies engage with their customers. . Here’s what we talked with Brett and Satish about: * Why contact centers are now the single greatest target for fraud * How the existing ways of establishing trusted identity fall short * Journey’s innovative use of Zero Knowledge and Zero Trust * How Journey benefits the contact center * Use cases that demonstrate how Journey and Blue Prism are better together . To ensure that you never miss an episode of Transform NOW, be sure to subscribe! Visit us on our socials for more RPA and IA top tips and regular updates: ​​ 🦾 Get started with SS&C Blue Prism: ⁠https://bit.ly/3ByJorU⁠ 🧑‍💻LinkedIn: ⁠https://bit.ly/2GP5eKt⁠ 🐦Twitter: ⁠https://bit.ly/3JHBHUM⁠ 🙋‍♀️Facebook: ⁠https://bit.ly/3LHQC2L⁠ 📸Instagram: ⁠https://bit.ly/3TgQCYW⁠ 💭Blog: ⁠https://bit.ly/3WabzFk⁠ 🤩Case studies: ⁠https://bit.ly/3VSIj6j​⁠ Learn more about contact center automation: https://bit.ly/contact-center-automation-guide

On this podcast, Brad Hairston talks with Jeff Gallino, CTO and Founder of CallMiner, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how digital workers augmented with conversation analytics can transform a contact center and improve customer experience. . Here’s what we talked with Jeff and Satish about: * How CallMiner works and where AI and Machine Learning play a role in the platform * How CallMiner addresses a big front office issue consistently seen in the industry * Specific verticals or industries that are a great fit for intelligent automation + conversation analytics * How CallMiner has evolved as a result of the pandemic and industry trends such as contact centers shifting to the cloud * Use case examples that demonstrate how CallMiner and Blue Prism are better together * How CallMiner helps internal functions such as Marketing and Product Management . To ensure that you never miss an episode of Transform NOW, be sure to subscribe! Visit us on our socials for more RPA and IA top tips and regular updates: ​​ 🦾 Get started with SS&C Blue Prism: https://bit.ly/3ByJorU 🧑‍💻LinkedIn: https://bit.ly/2GP5eKt 🐦Twitter: https://bit.ly/3JHBHUM 🙋‍♀️Facebook: https://bit.ly/3LHQC2L 📸Instagram: https://bit.ly/3TgQCYW 💭Blog: https://bit.ly/3WabzFk 🤩Case studies: https://bit.ly/3VSIj6j​ Learn more about contact center automation: https://bit.ly/contact-center-automation-guide

On this podcast, Brad Hairston talks with Cameron Smith, VP Product Management of Genesys, and Satish Shenoy, RVP of Strategic Technology Alliances & Partnerships at Blue Prism, who explain how intelligent automation in the contact center is absolutely essential to meeting customer expectations going forward. . Here’s what we talked with Cam and Satish about: * Why the contact center become such a key priority for many organizations these days * The biggest challenges facing contact centers * How Blue Prism and Genesys combine to address these challenges * The top benefits that companies realize from using intelligent automation in the contact center * Use cases involving Blue Prism and Genesys working in tandem * How the contact center will evolve in the future . To ensure that you never miss an episode of Transform NOW, be sure to subscribe! Visit us on our socials for more RPA and IA top tips and regular updates: ​​ 🦾 Get started with SS&C Blue Prism: ⁠https://bit.ly/3ByJorU⁠ 🧑‍💻LinkedIn: ⁠https://bit.ly/2GP5eKt⁠ 🐦Twitter: ⁠https://bit.ly/3JHBHUM⁠ 🙋‍♀️Facebook: ⁠https://bit.ly/3LHQC2L⁠ 📸Instagram: ⁠https://bit.ly/3TgQCYW⁠ 💭Blog: ⁠https://bit.ly/3WabzFk⁠ 🤩Case studies: ⁠https://bit.ly/3VSIj6j​⁠ Learn more about contact center automation: https://bit.ly/contact-center-automation-guide

Automation in Asset and Wealth Management . Wealth managers and asset managers have long taken a personalized approach to their customer services. However, things are changing as firms look to understand the customer journey using the treasure trove of data from these interactions. Host Michael Marchuk talks with Kevin O'Shaughnessey, executive director with Alpha FMC, about how asset managers and wealth managers are leveraging technology and automation to provide the insights that can be incorporated into personalized conversations with their clients. . Here’s what we talked with Kevin about: * How wealth and asset managers are missing opportunities to provide more holistic engagement with their clients * Why automating access to the analytics of the customer journey can provide new insights to offer more personalized attention and guidance * How automation projects naturally bring IT and business teams together to focus on beneficial outcomes for asset managers and wealth managers. . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Hear Directly from a Digital Finance Transformation Leader . In this episode of Transform Now, Xina Seaton talks with Vandana Khanna, digital finance transformation director from Unilever about her career and how she got to where she is today. She shares how passion for doing routine things differently has been a huge motivator to merge her MBA education with her technical acumen to become a leader in tech. If you are interested in how to grow a #career in a constantly changing and evolving environment such as Intelligent Automation and #transform your career, then this is the podcast for you. . Here’s what we talked with Vandana about: * Where she started and how she grew her career to where she is today * Critical skillset you need today to be a business leader in a STEM career * What we all can do to encourage more girls to take on STEM careers * What's exciting about a career in IA and why you should consider one . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Rob Kennedy, Director of Automation and Artificial Intelligence at Capgemini, who explains how his consultancy plans to change this by helping companies take their automation capability to the next level through the addition of intelligent document processing. . Here’s what we talked with Rob about: * The importance of intelligent automation and AI to Capgemini * Why helping companies add or enhance their IDP capability is a priority for Capgemini * How IDP elevates the automation value across the organization * Why Capgemini is leveraging Decipher, Blue Prism’s native capability for IDP * How Decipher works * Great use cases for IDP that are common across organizations * Capgemini’s approach to helping companies adopt IDP * An IDP customer success story . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

Intelligent Automation is Working for Mass General Brigham . Two years ago, as Benjamin Berkowitz (then Director of Revenue Cycle Operations at Mass General Brigham) was doing the budget for Mass General's 700-strong revenue cycle team, he realized they had a lot of talented and knowledgeable people doing really menial tasks. He thought: "there must be a better way to do the work that we do". Now, two years later, Mass General Brigham uses intelligent automation to release thousands of hours of staff time to focus on more valuable and rewarding tasks. This has resulted in $10,000,000 worth of cost savings. Listen to the full session now to understand how they've been able to achieve such impressive results, and what the future holds for automation at Mass General Brigham. . Here’s what we talked with Benjamin about: * Enterprise-wide processes, such as payroll and supply chain leveraging digital workers across ten different functional areas * Getting employees to see their digital counterparts as coworkers rather than a threat, cultural adoption is key * How they have seen savings increase from a few hundred thousand dollars to over $10 million with 35 processes now in place . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, Michael Marchuk talks with Dr. Anthony Wheeler, Dean of the School of Business Administration at Widener University, about the impact of technologies like automation, artificial intelligence, and machine learning on businesses. Dr. Wheeler discusses the challenges that many organizations face when implementing advanced technologies while offering new perspectives on the opportunities that companies can embrace to enhance the value of their employees. . Here’s what we talked with Anthony about: * How global implementations of automaton, AI, and machine learning may be impacted by geography and culture * Why some industries may be more apt to adopt automation than others * How these new technologies affect the relationships between the organization and its employees and customers . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!