Transform NOW

On this podcast, Brad Hairston speaks with John Rogers, VP, Global Strategic Accounts at Faethm, part of Pearson Education and a Blue Prism technology alliance partner, who explains how his company leverages AI to help organizations do strategic workforce planning in light of emerging technology. . Here’s what we talked with John about:  *Overview of Faethm AI and how it fits into Pearson Education *The “evolution of work” versus the “future of work” *What responsible automation is all about *Helping employers and employees stay current with job skills *Breaking down the labor shortage *An interesting trend identified by Faethm data analysis *A Faethm customer success story  . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with John Peebles, CEO of Administrate, about the challenges of "change" during a digital transformation program and how the upskilling process builds confidence into the organization. By upskilling the organization, the digital transformation program can impact morale, hiring, and customer satisfaction success metrics beyond expectations. Training is WAY more than just a "checkbox"! Here’s what we talked with John about:  - Why digital transformation programs have to impact job roles - How organizations should approach transformational change - How AI and automation adoption need human upskilling to succeed To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk chats with Govind Balu, CEO of Quaxigma, about the importance of leveraging your organization's data to drive both the changes in your approaches to digital transformation as well as the KPI's that allow your organization to track what's really important as you grow...hint, it's all about your customers! Here’s what we talked with Govid about:  - Building access to your company data to drive customer experience - Connecting with AI and Machine Learning to improve your insights about your customers - Creating value through data management To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston speaks with Igor Grubisic, Director of Strategic Practices at VMWare, who explains how fully understanding all forms of bias, both positive and negative, is fundamental to the way companies develop, leverage, and trust AI solutions. . Here’s what we talked with Igor about:  *The difference between positive and negative bias *How individual subjectiveness is susceptible to bias *How bias comes into play in training machine learning models and constraining AI outputs *The effectiveness of increasing the diversity of the training team in order to eliminate bias in AI models *Why essential human traits are necessary to eliminate negative bias *The role AI should play in decision-making processes *How to build and maintain trust in AI systems  . Article referenced in this podcast:  https://www.linkedin.com/pulse/how-do-you-bias-igor-grubisic/ . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk talks with Max Sklar, an AI engineer who helped develop social interaction AI within Foursquare's Innovation Lab. Max will talk about how organizations can leverage generative AI to help understand your customers in a different way through the data that they provide during the interactions they have with you. Max will offer insights from an engineer and data scientist's perspective to help unlock the value of those customer interactions. Here’s what we talked with Max about:  - The way AI is changing how we interact with data - Some of the privacy implications with AI and our sensitive data - What a sentient AI might look like To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston talks with Niti Grover and Susanna Berg, both career practitioners of intelligent automation and currently serving as customer success directors for SS&C Blue Prism.  Niti and Susanna share their thoughts and experiences on benefits realization and how it can extend the value of automation across the enterprise. . Here’s what we talked with Niti and Susanna about:  *The wide spectrum of benefits companies are realizing from intelligent automation *What companies are doing with the benefits realized *How metrics and KPIs are evolving in intelligent automation *How AI has impacted benefits realization *Challenges customers face in their quest for full benefits realization *How companies communicate and promote automation benefits across the organization . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

In this episode, host Michael Marchuk sits down with Rob Whiteman, author of the book "Artificially Human - Making Sense of Automation and AI". Rob's extensive experience as the leader of McKinsey's automation services practice from 2016-2022 provides him with exceptional insights into the automation practices for organizations large and small, public and commercial, in nearly every industry. Michael talks with Rob about his experiences and the wisdom he's outlined in his book to caution and inspire people building digital transformation programs using automation and AI. Here’s what we talked with Rob about:  - Why technology alone isn't enough to build a competitive advantage - How we're training machines to be more human while people become used to speaking with machines - Where the biggest impacts on our society will likely be Rob's book, "Artificially Human - Making Sense of Automation and AI" is available now on Amazon: https://a.co/d/jd4pszi Other articles written by Rob Whiteman while he was leading the automation practice at McKinsey: https://www.mckinsey.com/capabilities/operations/our-insights/making-healthcare-more-affordable-through-scalable-automation https://www.mckinsey.com/capabilities/operations/our-insights/new-operations-management-systems-for-a-digital-world https://www.mckinsey.com/capabilities/operations/our-insights/fueling-digital-operations-with-analog-data To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston speaks with Suzi Dack, Sr. Director, IT Business Applications at Banner Health, who explains how her organization is keeping intelligent automation on the forefront of every thing they are doing to advance patient care. . Here’s what we talked with Suzi about:  *How Banner Health has built out their intelligent automation team *Automation success stories *Celebrating automation successes with bot “birth announcements” *Keeping intelligent automation on the radar with the executives *The most impactful intelligent skill added to the automation program *How Banner Health measures and communicates automation benefits *How Banner Health has leveraged a Blue Prism implementation partner *Advice for automation leaders looking to scale their program *How Banner Health is bringing healthcare providers together to share automation best practices . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston speaks with Neil Murphy, Chief Sales Officer at ABBYY, who explains how Intelligent Document Processing (IDP) is removing this bottleneck and helping companies transform data from business-critical documents into actionable outcomes. . Here’s what we talked with Neil about:  *ABBYY’s origins and how it is differentiated in the IDP space *Why IDP is an essential capability in today’s organization *How ABBYY is built for the citizen developer *Consumable “skills” accessible through the ABBYY Marketplace *IDP in the healthcare sector *Why Blue Prism and ABBYY are better together *The advent of process intelligence and its impact on intelligent automation *What the future holds for ABBYY . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!

On this podcast, Brad Hairston speaks with Brian Hesse, Sr. Director Product Management at SS&C Blue Prism, who explains how companies are leveraging BPM to reinvent the way work gets done and the benefits they are realizing. . Here’s what we talked with Brian about:  *The current state of the BPM market *How BPM enables process redesign *The trend toward more versus less automation technologies *How BPM and RPA complement each other *The intersection of automation and process mining *How Chorus BPM will evolve in the future *Chorus BPM differentiators *BPM success stories . To ensure that you never miss an episode of Transform NOW, be sure to subscribe!