The ITSPmagazine Podcast

Dumb chatbots, automated scripts, poor employee interactions, and wasted time frustrate employees and drive away customers. All too often, technology becomes a barrier to real human connection and profitable business.About the bookMost leaders believe they provide great customer and employee experiences, yet multiple surveys reveal a sad truth: Most customers and employees don’t agree. In this book, CEO Tony Bates and Dr. Natalie Petouhoff explore the reasons customer and employee experiences are often lacking in business today — and they unveil a new approach for creating a customer- and employee-centric business model that yields better long-term results.Using case studies, impactful stories and a fascinating new framework for creating customer- and employee-centric experiences, the authors demonstrate how leaders are disrupting industries by orchestrating the components of the exponential “Empathy in Action™ Business Flywheel.”ENERGIZE | customer- and employee-centric leadershipENGAGE | customer- and employee-centric culturesEVOLVE | to design thinking and exponential, loyalty-earning technologiesEARN | customer and employee financial valueWhat's your expectation coming into this conversation? Let us know ... was it met?______________________________GuestDr. Natalie PetouhoffOn Twitter | https://twitter.com/drnatalieOn LinkedIn | https://www.linkedin.com/in/drnataliepetouhoff/______________________________ResourcesBook: Empathy in Action: https://www.empathyinactionbook.comMore about Natalie Petouhoff: https://www.drnatalienews.comLearn about the OODA Loop: https://en.wikipedia.org/wiki/OODA_loop______________________________This Episode’s SponsorsBlueLava ✨ https://itspm.ag/blue-lava-w2qsDevo  ✨ https://itspm.ag/itspdvwebAre you interested in sponsoring an ITSPmagazine Channel?👉 https://www.itspmagazine.com/podcast-series-sponsorships______________________________To see and hear more Redefining Technology stories on ITSPmagazine, visit:🎙✨ https://www.itspmagazine.com/redefining-technology Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Security researcher, advocate, and fellow ginger John Hammond joins Tech Done Different to provide insights on how to think like both attackers and defenders, and how a technical person can become a good communicator of ideas.You'll learn:Why the defender only needs to be right onceWhy to know thy enemy, and how you have some control over the information the attacker can collectWhat a hacker really is, and why this distinction mattersWhat it means to "defend forward"Why it matters to teach, learn, repeatWhy the more things change in security the more we need to adhere to the fundamentals________________________________GuestJohn HammondSenior Security Researcher at HuntressOn Linkedin | https://linkedin.com/in/johnhammond010On Twitter | https://twitter.com/_johnhammondOn YouTube | https://www.youtube.com/channel/UCVeW9qkBjo3zosnqUbG7CFw________________________________HostTed HarringtonOn ITSPmagazine  👉 https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/ted-harrington________________________________This Episode’s SponsorsCrowdSec 👉 https://itspm.ag/crowdsec-b1vp________________________________Resources________________________________For more podcast stories from Tech Done Different With Ted Harrington: https://www.itspmagazine.com/tech-done-different-podcastAre you interested in sponsoring an ITSPmagazine Channel?👉 https://www.itspmagazine.com/podcast-series-sponsorships Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Having built and brought to market hundreds of products throughout my career, I know how powerful it can be when an organization is rallied behind something that matters. Think about the feeling you get when you achieve what you set out to achieve. Taking responsibility for what we build and how we secure it matters. Especially in the ways we talked about during today’s Their Story episode? It matters to the business partners. It matters to the customers. And, as pointed out by Mike Parisi during this conversation, it matters to society.~Sean Martin, CISSP, Co-Founder, ITSPmagazineThere are many reasons why organizations large and small across many industries choose HITRUST to help them through their security, risk, and compliance journey. Why do you choose HITRUST?Note: This story contains promotional content. Learn more.____________________________GuestsMichael Tiemeyer, Vice President Risk & Compliance, Teladoc Health (@Teladoc)On Linkedin | https://www.linkedin.com/in/michael-tiemeyer/John Overbaugh, CISO, Alpine SG (@alpine_sg)On Linkedin | https://www.linkedin.com/in/johnoverbaugh/On Twitter | https://twitter.com/johnoverbaughMichael Parisi, VP of Adoption, @HITRUST____________________________Catch the webcast and the podcast here: https://itspm.ag/hitrust-alpine-sg-teladoc-storyBe sure to visit HITRUST at https://itspm.ag/itsphitweb to learn more about their offering.____________________________ResourcesUnderstanding the value of adopting the HITRUST Approach: https://itspm.ag/hitrus07ny____________________________Are you interested in telling your story?https://www.itspmagazine.com/telling-your-story Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

We all have hobbies. But, as a mom, we sometimes forget what we enjoy most.A girl from India who had big dreams for herself and the path she took is a journey in itself. She chose to dance and relive her childhood memory.Join me, your host Amina Aggarwal, to discover the undiscovered. This is a story of a woman who followed her dreams to become what she is today. We share with you her inspiration, challenges, struggles, achievements, and the road to success.Sometimes in life, you have to fight through some bad days to earn the best days of your life.GuestAnupurna KawSenior Customer Success Engineer at MicrosoftOn LinkedIn | https://www.linkedin.com/in/anupurna/HostAmina AggarwalOn ITSPmagazine  👉 https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/amina-aggarwalThis Episode’s SponsorsIf you’d like to sponsor this or any other podcast episode on ITSPradio, you can learn more here: https://www.itspmagazine.com/podcast-series-sponsorshipsFor more Living And Breathing Technology Podcast stories visit: https://www.itspmagazine.com/living-and-breathing-technology-podcastAre you interested in sponsoring an ITSPmagazine Channel?https://www.itspmagazine.com/podcast-series-sponsorships Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

This Episode’s Guest is Keenan Skelly | As in-person events are back on the radar, we are sharing how we feel about conferences swags. | Anthropologists are tapping into AI with “fashion underground.” | Gamification is fun, good for exercising our bodies and our minds. | Human and electric powered Micro-Mobility can do wonders for the environment and our health. Yes, Micro Solutions can bring Macro Results. | Episode 37______________________________There is one truth that is not told enough: technology is not magic — but it can be magical.Technology is human — it is part of who we are… our evolution… our future.Will it be a Dystopian or Utopian one? Well, that is up to us, and nobody else._____________________________Join us for our live recording on… Twitter 👉  https://twitter.com/ITSPmagazineLinkedIn 👉  https://www.linkedin.com/company/itspmagazineFacebook 👉  https://www.facebook.com/ITSPMagazineYouTube 👉 https://www.youtube.com/channel/UCbo3ZeBn3eyBnjE7IRiADKA…as we discuss more technology stories.Through The TechVine every week, with Diana, Sean, and Marco: https://www.itspmagazine.com/through-the-techvine____________________________Guests:Keenan SkellyOn ITSPmagazine  👉 https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/keenan-skelly____________________________This Episode SponsorsBlueLava ✨ https://itspm.ag/blue-lava-w2qs Are you interested in sponsoring an ITSPmagazine Channel?👉 https://www.itspmagazine.com/podcast-series-sponsorships____________________________Meet The HostsDiana KelleyOn ITSPmagazine  👉https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/diana-kelleySean MartinOn ITSPmagazine  👉https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/sean-martinMarco CiappelliOn ITSPmagazine  👉https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/marco-ciappelli Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Ross started a career as a family counselor but changed paths to join the ranks of cybersecurity.Ross has an interested background. He earned a degree in psychology with a focus on crisis counseling. He changed his career path and is now a security consultant. Ross is also an entrepreneur of a sauce company._______________________GuestRoss FlynnSenior Cybersecurity Consultant at Echelon Risk + CyberOn Twitter | https://twitter.com/WanderingRossOn LinkedIn | https://www.linkedin.com/in/ross-flynn-ceh-hisp-ccsk-71a285111/______________________HostPhillip WylieOn ITSPmagazine  👉 https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/phillip-wylie______________________This Episode’s SponsorsBugcrowd 👉 https://itspm.ag/itspbgcweb______________________ResourcesRoss' sauce company: https://maestrossauceco.com/______________________For more podcast stories from The Hacker Factory with Phillip Wylie, visit: https://www.itspmagazine.com/the-hacker-factory-podcast______________________Are you interested in sponsoring an ITSPmagazine Channel?👉 https://www.itspmagazine.com/podcast-series-sponsorships Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

On this Audio Signals Episode, Sean and Marco are joined by a returning guest on ITSPmagazine, Valerie Fridland. Join the conversation and learn some new words with them."Which Word Takes Top Prize as Word of the Year?Politics, the pandemic, and social media inspire a bumper crop of new words.Language experts recently voted on the word that most summed up this year’s cultural zeitgeist.A word arising from the controversial and divisive U.S. political landscape in 2021 took the title.Pandemic-related and TikTok-inspired terms also reflected our national preoccupations.The words COVID and pandemic might have still reigned supreme this year, but in the quickly changing world of language use, they are already so last year. This year, words both lighthearted (bussin’, cheugy, yassify) and serious (big, lie, insurrection, omicron) were bandied about in the run-up to the American Dialect Society’s Word of the Year (WOTY) vote. For the language experts tasked with whittling down the field for 2021, only words that really caught the year’s zeitgeist rose to the top. So, what words made the cut as new and, most importantly, notable?And the winner is..." _____________________________GuestValerie FridlandLinguist, professor, author, public speaker | Mentor at the Mentor ProjectOn LinkedIn | https://www.linkedin.com/in/valerie-fridland-0b29b5209/On Twitter | https://twitter.com/FridlandValerie_____________________________This Episode’s SponsorsBlue Lava: https://itspm.ag/blue-lava-w2qsNintex: https://itspm.ag/itspntweb_____________________________ResourcesWhat word takes top prize as word of the year? https://www.psychologytoday.com/us/blog/language-in-the-wild/202201/which-word-takes-top-prize-word-the-yearAnother Podcast with this guest?Sociolinguistics. Connecting Language With Society And The Way It Adapts To Its Changes | The Mentor Project Series On ITSPmagazine | Redefining Society With Valerie Fridland: https://itsprad.io/redefining-society-703The Mentor Project: https://mentorproject.org/_____________________________For more podcast stories from Audio Signals: https://www.itspmagazine.com/audio-signals_____________________________For more podcast stories from Audio Signals: https://www.itspmagazine.com/audio-signalsAre you interested in sponsoring an ITSPmagazine Channel?👉 https://www.itspmagazine.com/podcast-series-sponsorships Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Okezue Bell is a 16-year-old developing biocompatible human and brain-computer interfaces. His first research experience was culturing materials at home; since then, he has jump started his research to work on neuromedical engineering at Harvard MS/Mass Gen Hospital, machine learning at Microsoft and MIT Media Lab, and computational genetics and genomics at Stanford School of Medicine.The key was learning how to engineer opportunities and open doors for unique life experiences.“Engineering luck by putting yourself out there in so many different spaces.”In this episode, we talk:How to open doors to opportunities (even when they explicitly say “No” on their website 😶)Research with top institutionsNeurorobotics and Brain Computer Interfaces (BCI)_______________________GuestOkezue BellResearch @ Stanford, Harvard, MIT Media Lab, and MicrosoftOn LinkedIn | https://www.linkedin.com/in/okezuebellOn Twitter | https://twitter.com/okezuebell______________________HostEllen XuOn ITSPmagazine 👉 https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/ellen-xu______________________This Episode’s Sponsors______________________Resources______________________For more podcast stories from Delta X Podcast With Ellen Xu: https://itspmagazine.com/delta-x-podcast______________________Are you interested in sponsoring an ITSPmagazine Channel?👉 https://www.itspmagazine.com/podcast-series-sponsorships______________________________Want more? Catch this week’s episode and previous ones on the DeltaX newsletter: https://newsletter.deltaxpod.com/ Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

As the Director of Security Initiatives for Intel's Security Center of Excellence, Camille Morhardt gets to learn from some of the brightest minds in all of tech. As the co-host of one of the biggest public podcasts in the game today Cyber security Inside, she brings those bright minds to the audience. She joins TDD to teach us how to communicate complex ideas simply.You'll learn:why good questions are the key to communicating simplywhy to not let go of a line of questioning until you fully understand (and then keep asking more)how an unusually long pause can lead to the insights you're looking forhow to get to the heart of the matterthe 3 phase process for success in security: 1) get started 2) don't stop learning and 3) gain insights from outside of your sphere________________________________GuestCamille MorhardtDirector, Security Initiatives and Communications, Intel and Co-Host of Cyber Security Inside PodcastOn Linkedin | https://www.linkedin.com/in/camille-morhardt-448a182/On Twitter | https://twitter.com/morhardt________________________________HostTed HarringtonOn ITSPmagazine  👉 https://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/ted-harrington________________________________This Episode’s SponsorsCrowdSec 👉 https://itspm.ag/crowdsec-b1vp________________________________ResourcesLearn more about Helen at https://www.cisohelen.com/Book: Navigating the Cybersecurity Career Path: https://www.amazon.com/Navigating-Cybersecurity-Career-Path-Insider/dp/1119833426/________________________________For more podcast stories from Tech Done Different With Ted Harrington: https://www.itspmagazine.com/tech-done-different-podcastAre you interested in sponsoring an ITSPmagazine Channel?👉 https://www.itspmagazine.com/podcast-series-sponsorships Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

Join 2CyberChicks for an exciting interview with the FBI’s very own, Matt Halvorsen. Matt brings a wealth of knowledge on how to reduce risk and the different types of threats to the supply chain.In this insightful episode, we dive into the risks associated with open source software and risks that were highlighted since the pandemic.__________________________GuestMatt HalvorsenStrategic Program Manager, FBIOn LinkedIn | https://www.linkedin.com/in/matthew-halvorsen-a016a75b/HostsJax ScottOn ITSPmagazine  👉 http://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/jaclyn-jax-scottErika McDuffieOn ITSPmagazine  👉 http://www.itspmagazine.com/itspmagazine-podcast-radio-hosts/erika-mcduffie__________________________Sponsors__________________________ResourcesNCSC Contact Information: https://ncsc.gov/__________________________For more podcast stories from 2 Cyber Chicks with Erika McDuffie and Jax Scott,  visit: 👉 https://www.itspmagazine.com/2-cyber-chicks-podcastAre you interested in sponsoring an ITSPmagazine Channel?👉 https://www.itspmagazine.com/podcast-series-sponsorships Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.