Outcomes Rocket

How can personalized information and education help address the challenges in healthcare?In this episode, Dr. Jenny Yu, MD FACS, the Chief Health Officer for Healthline Media, discusses the importance of accessible and reliable health information, the affordability of healthcare, and the promotion of healthy lifestyle choices. She highlights Healthline.com's collaboration with various healthcare providers and its focus on delivering accurate and comprehensive content. In this conversation, Dr. Yu underscores the significance of cross-functional partnerships, advocating for an integrated approach to patient care. She also encourages listeners to stay updated with Healthline.com's forthcoming initiatives aimed at addressing education, access, and cost-related challenges in the healthcare domain.Tune in to learn why reliable healthcare information and collaborations are needed to transform the healthcare ecosystem.Resources: Connect with and follow Jenny Yu on LinkedIn. Follow Healthline Media on LinkedIn. Visit the Healthline Media Website and here.

Embrace technology to supercharge workforce productivity, not replace jobs.In this episode, Saul Marquez welcomes Krishna Velaga, the founder and Chief Technology Officer at Orbit Healthcare, who talks about how his company specializes in AI and RPA technology for patient access and claims denials, automating tasks like reading insurance card images and verifying benefits in real-time. He also emphasizes that AI isn't replacing jobs but empowering staff for increased productivity, addressing workforce burnout post-COVID. Krishna also explores the evolving perception of AI, with leaders bridging the gap between fear and gain, promoting technology adoption for enhanced efficiency. He highlights that ChatGPT is normalizing AI, and notes its broader applicability compared to Orbit's specialized focus on the medical industry's nuances. Tune in and learn about the transformative role of AI in healthcare, dispelling myths, and embracing technology for a more productive and efficient future!Resources:  Watch this entire interview here.  Connect with and follow Krishna Velaga on LinkedIn.  Learn more about Orbit Healthcare on their LinkedIn and website.

Poor diet is the number one risk factor for death and disease in the US. In this episode, Lauren Driscoll, the founder and CEO of NourishedRx, explains how her organization goes beyond providing meals, focusing on instigating lasting, sustainable dietary changes, and teaching individuals to fish for their health and well-being. She explains how she and her team drive health and health equity by providing comprehensive, personalized solutions to address nutrition and food insecurity, highlighting: the ability to offer a range of food and content, scalability through technology, and a focus on lasting dietary change. Sharing success metrics, she discusses high engagement rates, satisfaction levels, and positive outcomes, including significant medical cost savings for health plans. As the discussion unfolds, Lauren touches on setbacks, such as the importance of validating data in healthcare contracts, and explores the role of generative AI in enhancing efficiency and personalization. Tune in and learn the importance of personalization in achieving health equity, and discover the diverse factors influencing your nutrition needs!Resources:  Watch this interview here. Connect with and follow Lauren Driscoll on LinkedIn.  Learn more about NourishedRxl on their LinkedIn and website. Discover more about the United States of Care on LinkedIn and on their website. Listen to Lauren’s previous interview on the podcast here. Contact Lauren at Lauren@NourishedRx.com.

The Rethinking Compliance series with MedTrainer is officially available, unlocking a wealth of insights into healthcare compliance and innovative solutions to navigate the ever-evolving landscape. In this episode, Saul Marquez presents the main takeaways of the five engaging episodes from the series with MedTrainer that spotlight key compliance aspects and how technology transforms this critical healthcare landscape. Episode one features Steve Gallion, emphasizing the pivotal role of technology in cultivating a culture of compliance. Saul underscores Steve's journey from founding a medical waste company to revolutionizing healthcare compliance with MedTrainer's advanced platform. Dr. Hira Rashid takes the stage in episode two, shedding light on policy and compliance in healthcare. She delves into federal training, data collection, and regulatory adherence, offering valuable insights on staying ahead in an ever-evolving healthcare environment. Brent Althoff joins the conversation in episode three, unveiling the intricacies of healthcare credentialing and its profound impact on compliance and revenue cycles.  Episode four explores the symbiotic relationship between technology, compliance, and operations, featuring Kevin Stineman's two decades of expertise. The series concludes with Brian Williams in the fifth episode, exploring the three dimensions of compliance—people, process, and infrastructure.  Tune in and learn more about reshaping compliance, enriching understanding, and gaining tools to navigate the dynamic realm of healthcareResources: Learn more about MedTrainer on their LinkedIn and on their website here.  Listen to the entire Rethinking Compliance series here. Episode 1: Steve Gaillon - Understanding the Intersection of Technology and Compliance here. Episode 2: Dr. Hira Rashid - The Impact of Health Policy on Your Compliance Strategy here. Episode 3: Brent Althoff - Protecting the Revenue Cycle With Credentialing here. Episode 4: Kevin Stineman - Technology in Healthcare: Stop Trying To Do it All Right Now here. Episode 5: Brian Williams - Compliance Isn't Just the Policy here.

What does it take to manage 500 daily imaging studies?In this episode, Ashley Flood addresses the challenges Hamilton Health Care Systems faces in healthcare imaging, including CT scanner installation, data management, and telehealth implementation. She stresses the importance of proactive measures, communication, and collaboration in navigating the complexities of healthcare technology and patient care.Tune in to learn more about the complexities of modern healthcare imaging solutions! Resources: Connect with and follow Ashley Flood on LinkedIn. Follow Hamilton Health Care System on LinkedIn. Visit the Hamilton Health Care System Website!

Terry Boch, CEO of Clarify Health Solutions, highlights how her company addresses healthcare challenges by improving patient care and lowering costs. She discusses collaborations resulting in billions of dollars in savings, supporting the shift to high-value care, and empowering providers with insights. Terry also shares Clarify's strategic vision for growth, emphasizing investment in data assets and tailoring insights to address market needs. The podcast explores Clarify's comprehensive services and the power of their analytics platform, as well as the factors that differentiate Clarify from other companies.

People tend to have better experiences in hospitality than they do in healthcare.In this episode, Saul Marquez welcomes healthcare leaders and authors Dr. Peter Yesawich and Dr. Stowe Shoemaker to discuss their new book, "Hospitable Healthcare," which emphasizes the need for healthcare to learn from the hospitality industry to improve patient care. Leveraging their expertise in hospitality and healthcare, the authors tackle patient experience challenges, urging the healthcare industry to integrate hospitality strategies and principles. The conversation delves into their research methodology, involving interviews with executives and a consumer survey, revealing five key deficits in patient experience, ranging from transparency in service costs to service recovery. To address these deficits, Peter Yesawich and Stowe Shoemaker introduce the "PAEER" model, emphasizing preparation, anticipation, engagement, evaluation, and reward, providing a user-friendly framework with anecdotes for healthcare professionals seeking to enhance patient care.Tune in and learn how adopting hospitality principles can transform the patient experience in healthcare!Resources:  Watch this interview here. Connect with and follow Peter Yesawich on LinkedIn.  Learn more about MMGY Global on their LinkedIn and website. Find out more about the University of Nevada on their LinkedIn and website. Connect with and follow Stowe Shoemaker on LinkedIn. Buy Peter’s and Stowe’s book, Hospitable Healthcare, at Barnes and Noble, here. Get a copy of their book on Amazon here.

Learn how Evernorth Health Services and Alma are empowering providers to deliver high-quality care and demonstrate successful outcomes.In this episode, Melissa Reilly, the Evernorth Chief Strategy Officer of Behavioral Health, Douglas Nemecek, the Evernorth Chief Medical Officer of Behavioral Health, and Dr. Harry Ritter, founder and CEO of Alma, share how they are transforming the behavioral health landscape. Harry shares how his team assists behavioral health clinicians in providing modern care by offering technology and infrastructure. They are centered around supporting and empowering providers in the mental health sector, who have traditionally operated independently. Through technology and their service platform, Alma fosters a sense of community, enabling these providers to participate in the modern healthcare system, collaborate with partners like Evernorth, and deliver affordable, high-quality care. Doug and Melissa discuss how they are focused on improving access to high-quality behavioral healthcare by simplifying the complex behavioral health journey for individuals, making it easy for them to receive the care they need. They use data from various sources, including medical, behavioral, and pharmacy information, to help people access the right care. Harry, Doug, and Melissa shed light on the importance of measurement in providing behavioral care. They discuss how measurement-based care strategies help strengthen and optimize patient care and foster collaboration with provider groups like Alma.Stay tuned for an enlightening conversation with these remarkable guests as they share their insights and experiences in revolutionizing the behavioral healthcare landscape. Resources: Visit the Evernorth Website. Follow the Evernorth on LinkedIn. Connect with and follow Melissa Reilly on LinkedIn. Connect with and follow Doug Nemecek on LinkedIn. Visit Alma on their Website. Connect with and follow Harry Ritter on LinkedIn.

MDaudit emphasizes proactive risk management, allowing healthcare organizations to be ahead of potential issues in their claims.In this episode, Joseph Squadrito II, a sales engineer at MDaudit, explains how his organization uses generative AI to focus on a payer's claims data, providing a first line of defense against potential denials and billing issues. He explains how MDaudit, as a billing compliance and revenue integrity platform for healthcare organizations, offers a 360-degree view to audit claims, mitigate risks, and maximize revenue. Joe shares insights from the conference, highlighting the implementation of conversational AI into their platform, a feature that allows users to ask business questions in plain English, eliminating the need for complex skills to navigate dashboards. He also emphasizes the value of this technology, especially in addressing high-impact charges that might face denials. Tune in to discover how MDaudit leverages AI to streamline billing compliance and revenue integrity in the healthcare industry.Resources:  Watch this interview here. Connect with and follow Joseph Squadrito II on LinkedIn.  Learn more about MDaudit on their LinkedIn and website.

Leveraging machine learning (ML) and artificial intelligence (AI) to enhance cyber threat detection may help to secure life sciences and health care organizations.In this podcast episode, Deloitte Cyber & Strategic Risk leaders Steph Meehan, partner, and Keith Brogan, managing director, at Deloitte & Touche LLP, share their extensive experience in third-party risk management and cybersecurity. Both express their passion for working with life sciences and health care organizations because things are always changing. Keith discusses the challenges posed by a rapidly evolving threat landscape and emphasizes the shortage of skilled professionals. Steph underscores the need for organizations to rethink their third-party risk management programs, using technology to streamline assessments and monitoring, moving away from traditional compliance-driven approaches. Steph also encourages listeners to challenge existing paradigms in third-party risk management, advocating for adaptive and resilient frameworks, while Keith stresses the importance of embracing change in the face of evolving threats.Tune in for valuable insights into leveraging advanced technologies to transform cybersecurity strategies in the health care and life sciences sectors!Resources: Connect with and follow Keith Brogan on LinkedIn. Connect with and follow Steph Meehan on LinkedIn. Listen to our previous interview with Raj Mehta and Tiffany Kleemann on the changing landscape of cyber operations here. Check out Deloitte’s website to read their insights and learn about their services and solutions Read Cybersecurity forecasts. Explore Deloitte’s Global TPRM Survey.