The Logistics of Logistics

The Best Logistics Team you Have Never Heard of with Matt Scherer Matt Scherer and Joe Lynch talk about The best logistics team you have never heard of. Matt has been helping thousands of people create, update and improve their LinkedIn profiles. About Matt Scherer Matt Scherer has been helping thousands of military professionals, college students, and other business executives create, update and improve their LinkedIn profiles. He is the author of "LinkedIn For Military", now in its third edition. He and his team are also in the final stages of producing "LinkedIn for Learners," a book with the goal of helping high school and college students to make informed choices about their studies and career goals. About Scherer Communications Formed in 2005, the firm focuses on media relations, content development for trade publications and social media coaching. His team has produced work for trade publications and has handled appearances for them on national and local news. As a retired public affairs professional, Matt Scherer, the CEO, appeared at a military spokesman for Good Morning America and the CBS Morning News. After leaving Lowry AFB, Colo., he was honored with "Technical Sergeant David M. Scherer in the City and County of Denver Day" for his work in community affairs in Colorado. About Military Transition Roundtable Their non-profit helps military professionals in transition with forming a strategic journey towards a successful transition. Military transition Roundtable's mission is to create small working groups, using the MasterMind process developed by Napolean Hill in the early part of the 20th Century. Since forming the non-profit over 18 months ago, the organization has helped more than 25 veterans find exceptional careers and other opportunities. Key Takeaways: The Best Logistics Team you Have Never Heard of Military logistics teams are often overlooked, but they are elite when it comes to transportation, logistics, and operations in difficult environments. Military logistics teams operate in VUCA environments where they need to support either front line troops or people in the midst of a humanitarian crisis. The military most likely invented logistics and few civilian organizations can match their operational might, scope, and performance on big stages. In the military, winning logistics is literally the difference between life and death. Military logisticians are well-trained, experienced, and they have been raised in a culture that expects leadership, accountability, sacrifice, ingenuity, and teamwork. They are the culture warriors every civilian organization should be looking for. Unfortunately, not all military logistics and supply chain professionals are successful in their transition to civilian life. For some the cultural divide and or communicating their worth to employers holds them back. Many Employers also overlook this underutilized well spring of talent because they come from a unique background. The Military Transition Roundtable is helping military veterans transition ease their journey from active duty to new career opportunities. Learn More About the Best Logistics Team you Have Never Heard of LinkedIn For Military Military Transition Roundtable Matt Scherer LinkedIn The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube

Transforming the Supply Chain Using AI with Max Versace Max Versace and Joe Lynch talk about transforming the supply chain using AI. Max focuses on making AI more useful in real-world applications, especially in the manufacturing supply chain and industrial industry. About Max Versace Dr. Massimiliano Versace is the CEO and co-founder of Neurala. With decades of experience and research in AI and deep learning techniques, Dr. Versace is now focused on making AI more applicable and useful in real-world applications, specifically in the manufacturing and industrial industry. Prior to co-founding Neurala, Dr. Versace co-founded the Boston University Neuromorphics Lab, and worked with government organizations such as DARPA and NASA to develop AI with the ability to learn in real-time, at the edge, and free of traditional constraints of computational hardware. Dr. Versace has spoken at numerous events, including a keynote at Mobile World Congress Drone Summit, TEDx, NASA, the Pentagon, MIT Tech Review's Future Compute and IMA Sensing Days. His work has been featured in Forbes, CNN, Fortune, MSNBC, the Associated Press, TechCrunch, VentureBeat, and more. He holds several patents and two PhDs: Cognitive and Neural Systems, Boston University; Experimental Psychology, University of Trieste, Italy. About Neurala Neurala is a pioneer in vision AI software. On a mission to make AI more applicable and useful in real-world applications, Neurala helps industrial companies improve their quality inspection process, with technology that dramatically reduces the time, cost and skills required to build and maintain production-quality custom vision AI solutions. Founded in 2006, Neurala's research team invented Lifelong-DNN™ (L-DNN) technology, which lowers the data requirements for AI model development and enables continuous learning in the cloud or at the edge. Neurala is headquartered in Boston, MA with a European subsidiary in Trieste, Italy. Key Takeaways: Transforming the Supply Chain Using AI Artificial intelligence (AI) is being used to transform the supply chain from incoming materials, through production, quality inspection, packaging, and shipping. Companies are using AI to reduce costs, improve quality, and streamline operations. In the podcast interview, Max explained the basics of artificial intelligence and some applications that are already transforming the supply chain. Application 1: Visual Quality Inspection for Surface Defects. AI can inspect surface to determine defects. This work is difficult and boring for humans so AI can do the job more effectively and efficiently. Application 2: Incoming Materials Quality and Quantity Inspection. AI can be taught to check dozens of factors on incoming parts and materials, which ensures that production quality and quantity targets are met. Application 3: Electronic Component Vision Inspection. For the quality inspection of electronic components, AI solutions for electronic component inspection provides a much lower cost of implementation than traditional Automated optical inspection (AOI) machines so that electronics manufacturers can offer their customers higher quality without high costs. Learn More About Transforming the Supply Chain Using AI Neurala Max Versace LinkedIn The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube

Spencer Tenney and the Tenny Group Story Ryan Schreiber hosts a podcast about Spencer Tenney and the Tenney Group. Spencer is the CEO of a firm that advises business owners in the 3PL, trucking, and bus industry on mergers and acquisitions. About Spencer Tenney Spencer Tenney serves as President & CEO of Tenney Group, where he oversees the firm's day-to-day effectiveness and long-term vision. Spencer is a graduate of the University of Texas at Austin and holds the designation of Certified Merger & Acquisition Advisor through AM&AA. Prior to Tenney Group, Spencer worked as a Director at Merritt Hawkins, a healthcare recruiting firm in Dallas. He also owned a music publishing company. Spencer and his wife, Lauren, reside outside of Nashville in Franklin, Tennessee and have been married for 13 years. He has three amazing kids – 9,6, & 3. He enjoys writing country music, reading presidential biographies, and F3 (Fitness, Fellowship, Faith). He currently serves on the board of Franktown Open Hearts, a faith-based organization dedicated to equipping inner-city kids to free themselves from generational poverty. About Tenney Group Tenney Group are mergers and acquisitions advisors who work with business owners in the 3PL, trucking, and bus industry. These business owners are hardworking individuals or teams who have created and lead companies that are the backbone of America. Unfortunately, pitfalls unique to the transportation industry can threaten an owner's ability to sell their business for what they deserve or even threaten their ability to sell at all. Luckily, Tenney Group has developed an industry specialized process that enables business owners to navigate these pitfalls and maximize their ability to get a deal done. Ultimately, this allows owners to impact their family, employees, and community in profound ways while also giving them peace of mind that they made the best decision. The Tenney Group's unique expertise helps transportation business owners build and protect business value, grow through acquisitions, and optimize the sale of their businesses. The Tenney Group was established in 1973 and has completed over 200 transportation deals. Learn More About Spencer Tenney and the Tenny Group Story Spencer Tenney Tenney Group What's Driving the 3PL Industry Consolidation with Spencer Tenney The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube

The Psychology of Logistics Sales with Dan Deigan Dan Deigan and Joe Lynch talk about the psychology of logistics sales. Dan is the founder High-Performance Logistics Sales a company that helps sales reps increase their sales. About Dan Deigan Dan Deigan is the found of High-Performance Logistics Sales. "Just make more calls" That was the training Dan started his career with. He used this training for years until he found he was dealing with more stress, anxiety, and pressure than ever. That's when he started looking for ways to hack the sales process, simplify the sales sequence, and create a framework that would serve his business and personal life in healthy and energetic ways. After fifteen years of piecing one strategy with another, Dan finally found the formula. Since then, Dan has helped hundreds of sales reps re-engage with their careers, ignite their internal fire (that's been put out), and streamlined learning to help his community grow their business at lightning speed. About High-Performance Logistics Sales The core of High-Performance Logistics Sales is the six inches between your ears. Many sales reps believe there is a silver bullet, and wealth beyond their wildest imaginations will come...The truth is, this career is not a "walk in the park"; there is unimaginable responsibility that comes with helping corporations achieve their mandates and departmental goals. As a professional sales rep in one of the world's largest industries that touches EVERY single part of life, it's our responsibility to be at the top of our game, and that's where High-Performance Logistics Sales was born. HPLS and Dan Deigan's mission is to help 10,000 sales reps hit the Two-Comma Club and make over $1,000,000 in less than 12-months by serving at the highest levels and realizing it's not sales as we know-it that helps us reach the top 2% of our industry... It's all about the sequence! Key Takeaways: The Psychology of Logistics Sales Dan Deigan helps logistics sales professionals increase their sales. In the podcast interview, Dan shared three strategies for the psychology of logistics sales: Strategy 1: Technical knowledge is mandatory, but not enough to be successful in sales. Sales professionals need to recognize that buyers (shippers) often buy for irrational reasons that they might not share. Understanding the shipper's buying behavior is key. Strategy 2: The salesperson needs to be aware of the 3 phases of the relationship: curiosity, enlightenment, and commitment so they can support the customer with the right information. A related concept is the know, like, trust spectrum. Customers are more likely to buy from people, they know, like, and trust. Strategy 3: Always make the customer the hero. It is important for the salesperson to help the buyer be seen as successful within their company. The person buying logistics has a career and they would like to get credit for the logistics success that you helped them achieve. Learn More About the Psychology of Logistics Sales High-Performance Logistics Sales Dan Deigan Website Dan Diegan LinkedIn Dan Deigan Masterclass The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube

Freight Tech Trends with Mike Mulqueen Mike Mulqueen and Joe Lynch discuss freight tech trends. Mike is a Partner and Strategy Practice Lead at JBF Consulting a company that integrates a supply chain execution strategy and systems for logistics-intensive companies. About Mike Mulqueen Mike Mulqueen is a Partner and Strategy Practice Lead at JBF Consulting. Mike is a leading expert in logistics technology solutions with over 30 years of managing, designing, and implementing freight transport systems. His functional expertise is in Multi-modal Transportation Management, Supply Chain Visibility, and Transportation Modeling. Mike earned a Master of Engineering degree from MIT and a Bachelor of Science degree in Business/Marketing from the University of Maryland. About JBF Consulting JBF Consulting is a supply chain execution strategy and systems integrator for logistics-intensive companies of every size and any industry. JBF's background and deep experience in the field of commercial logistics technology implementation position them as industry leaders whose craftsmanship exceeds client expectations. JBF expedites the transformation of supply chains through logistics & technology strategy, commercial & bespoke software implementation, and analytics & optimization. Key Takeaways: Freight Tech Trends Mike Mulqueen and the team at JBF Consulting advise and consult the very largest shippers on transportation management systems and technology. Typically, JBF customers spend over $100 million per year on transportation. Because of their large spend, JBF's customers usually buy their own transportation management systems. In the interview, Mike discussed the largest TMS companies and some of the recent mergers and acquisitions. Mike also highlighted the 3 freight tech trends that he thinks are relevant right now. Trend 1: Mergers and acquisitions in the TMS business mean some shippers will find themselves with a new TMS provider, who may not support their application. Some large shippers are faced with painful integrations and implementations that they had not planned as a result of their TMS provider getting acquired or merging with another provider. Trend 2: Migration of on-premise solutions to the cloud. Many large shippers are using transportation management systems that are on-premise solutions, which is installed on the customer's server. As TMS providers migrate their systems to the cloud, some shippers are experiencing disruptions. Many companies using on-premise solutions are very large shippers so any interruption of service can be very costly. Migration to the cloud is also expensive, and time-consuming for very large shippers. Because the migration to the cloud is often like starting over, many large shippers decide to re-evaluate their TMS providers before moving to the cloud. Trend 3: Transportation management systems are evolving to become easier to integrate and implement. TMS solutions are also focusing on being expert at one function (inch wide – mile deep) rather than being mediocre at many functions (mile wide – inch deep). Integrations will still be necessary, but hopefully they will get easier. Companies like Turvo are unifying systems, internal and external, providing one end-to-end platform, which enables companies to use the very best system for the job, while seamlessly connecting to the platform. Learn More About Freight Tech Trends Mike Mulqueen JBF Consulting FreightTech for Fortune 500 Shippers with Brad Forester and Mike Mulqueen The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube

Texas: It Ain't Bragging, If It's True with Jason Giulietti Jason Giulietti and Joe Lynch discuss Texas: It Ain't Bragging, If It's True. Jason is the President of the Greater San Marcos Partnership, which is a regional economic development organization for the areas between San Antonio and Austin. The San Marcos area is booming and many think the city is on a path to becoming America's next great metropolis. About Jason Giulietti Jason Giulietti is the President of the Greater San Marcos Partnership, with more than 15 years of leadership experience in economic development and marketing at the state, regional, and local levels. In these roles, he has taken transformative and innovative approaches to economic development, both by having built a ground-up business attraction strategy, and by strengthening business retention efforts while engaging and leveraging public and private partners. Jason has been nationally recognized by Consultant Connect as one of the top 50 economic developers in the country and by the IEDC as a member of the 2018-2020 40 Under 40 Class. Jason relocated from Connecticut where he served as the Vice President of Business Recruitment at the Connecticut Economic Resource Center, Inc. Jason holds a Master of Public Administration degree and Bachelor of Arts degree in Political Science from the University of Connecticut. About the Greater San Marcos Partnership The Greater San Marcos Partnership (GSMP) was founded in 2010 by regional stakeholders with a commitment to community advancement and a focused objective: creating economic diversity and strength through ethical, proactive and strategic professional economic development. GSMP is a public-private partnership that serves as the regional economic development organization for the City of San Marcos, and Hays and Caldwell Counties, located at the heart of the Texas Innovation Corridor. The GSMP mission is to improve the quality of life for the residents in Hays and Caldwell Counties through focused, strategic and sustainable economic growth by facilitating the creation of high-quality jobs in growth-oriented target sectors; attracting new capital investment to the region; optimizing and preparing the regional workforce; and uniting the region's diverse stakeholders in the collaborative pursuit of economic prosperity for all. Key Takeaways - Texas: It Ain't Bragging, If It's True Texas is booming and in this podcast, Jason Giulietti explains why so many supply chain, logistics, and freight tech companies are expanding in the Lone Star State. The Texas Triangle, which is the area between Dallas / Fort Worth, Houston, and San Antonio already has more people that 46 states and it is growing fast. The Texas Triangle, which is huge in terms of population and land mass makes up only 25% of Texas, so there is lots of room to grow. People are flocking to Texas because it is business friendly, warm, and affordable – a great place to live and work. Trade with Mexico is a critical part of the economy and will continue to grow as US companies nearshore production in response to COVID 19 delays. Much of the goods bought and sold move through Texas, which has the 3 of the 5 biggest customs districts in the USA – #1 Laredo, #2 El Paso and #5 Houston. The Innovation Corridor (between Austin and San Antonio) and Silicon Hills (Austin) are rapidly becoming important technology hubs that rival Silicon Valley. The Greater San Marcos Partnership (Innovation Corridor) is not only a tech hub. Because real estate is less expensive than neighboring Austin, the region is fast becoming a logistics and supply chain hub. A number of high profile retailers and distribution companies have open up shop in the region in recent years. Learn More About Texas: It Ain't Bragging, If It's True Jason Giulietti The Greater San Marcos Partnership (Innovation Corridor) The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube

The True Cost of OTIF Failure with Andrew Lynch Andrew Lynch and Joe Lynch discuss the true cost of OTIF failure. OTIF means on time and in full, where the customer receives the completed order when they wanted it and, in the quantity, ordered. OTIF is a key supply chain metric. It is generally calculated as a percentage of total deliveries that were complete and on time. About Andrew Lynch Andrew Lynch is President and co-founder of Zipline Logistics, an award-winning North American 3PL that specializes exclusively in the transportation of retail consumer goods. He works alongside clients ranging from some of the largest food and beverage businesses in the world to the brightest up-and-coming CPG brands in North America. Lynch and his team leverage data intelligence and strong industry relationships to help clients uncover transportation savings, build scalable supply chain strategies, and ace retailer compliance programs. Starting his career in carrier procurement and management within a Fortune 100 logistics company, Lynch has held positions of responsibility in all areas of third-party logistics. About Zipline Logistics Zipline Logistics, founded in 2007, is a digitally enabled transportation partner specializing exclusively in serving the food, beverage, and consumer product manufacturers. Managing hundreds of thousands of shipments, Zipline Logistics proudly serves clients ranging from some of the largest retail organizations in the world to the brightest up-and-coming food and beverage brands in North America. The 3PL's capacity procurement team utilizes a proprietary qualification process to identify and contract the highest quality providers to operate within its network. This selectively procured carrier group is leveraged, along with Zipline Logistics' proprietary data analytics software, a retail-trained operations staff, and service-first organizational culture, to deliver the absolute best client experience in transportation. Zipline Logistics was selected as an Inc. 5000 fastest growing company for 8 years, is a 9-time winner of the Columbus Business First Fast 50 Award and is consistently recognized as a Top 100 3PL by trusted outlets such as Food Logistics Magazine and Transport Topics. Key Takeaways: The True Cost of OTIF Failure OTIF is the acronym for on time and in full, which is supply chain measurement that is usually expressed as a percentage. In recent years, many large retailers began using OTIF to measure their supplier's performance. Typically, the retailer will set a minimum service level for OTIF deliveries. The minimum OTIF percentage varies by industry. Suppliers who do not meet the minimum OTIF service level are often fined by the retailer. In the podcast interview, Andrew Lynch explained that the fines are only part of the total cost of OTIF failure. The true cost of OTIF failure would also include the following costs: Lost sales. If the product isn't on the shelf, it can't be sold. Relationships with the retailer are hurt. Fail the customer too many times and the business will be lost. Lost customers. Disappoint the customer enough times and they may stop buying your product. Involuntary sampling. When customers can't find your product, they many be begin sampling your competition's product and you could potentially lose that customer. Operational problems. Too many OTIF failures may point to larger supply chain issues in the organization that are far more costly than OTIF failure. Learn More About the True Cost of OTIF Failure Andrew Lynch Zipline Logistics White Paper - The 5 Best Practices for a Changing Retail Industry The Supply Chain is Broken – How to Fix it with Jeff Dangelo The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube

Building a Freight Juggernaut Again with Michael Leto Michael Leto and Joe Lynch talk about building a freight juggernaut again. Michael is the CEO of Emerge, a digital freight marketplace that was built specifically for carriers and shippers. The platform enables carriers to bid on spot and contract business that they wouldn't otherwise have access to. Additionally, Emerge enables shippers to choose from thousands of vetted carriers or better manage their RFP communication with their existing carriers. About Michael Leto Michael Leto, CEO of Emerge, has been in the transportation industry for over 21 years and played an active role in creating one of the largest and fastest-growing 3PLs in the country. He has been recognized as one of Arizona's "Top 35 Entrepreneurs 35 and Younger" by AZ Central, "40 Under 40" by Phoenix Business Journal, and creating a culture awarded "Best Places to Work". He has a proven track record of building and scaling successful e-commerce platforms and assimilating teams to drive results and execute strategic initiatives. About Emerge Emerge, based in Scottsdale, AZ, is one of the fastest-growing startups in the U.S. and is transforming the $800 billion transportation and logistics industry with its digital freight marketplace platform. Emerge's award-winning marketplace provides access to direct capacity and live market conditions helping shippers and carriers make the strongest, most beneficial decisions when procuring domestic freight. Launched in 2017, Emerge is backed by Greycroft, New Road Capital, 9Yards Capital, and the founder of GlobalTranz. Key Takeaways: Building a Freight Juggernaut Again Michael Leto and his brother Andrew built the freight juggernaut, Globaltranz. The brothers and their team pioneered a new way of managing freight. Their innovative approach enabled them to grow quickly and become one of the most successful 3PLs in the country. Globaltranz developed a transportation management system at a time when few companies understood the power of the new technology. Additionally, Globaltranz treated their carriers (and agents) as customers while many freight brokers had adversarial relationships with carriers. After their successful exit at Globaltranz, Andrew and Michael founded Emerge with the goal of transforming the freight marketplace again. Emerge is a free freight marketplace built for both shippers and carriers. With Emerge, shippers can ditch the blast emails to carriers and the mind-numbing Excel spreadsheets and upgrade to an advanced procurement tool for managing both spot and contract relationships. The Emerge Marketplace gives shippers access to the lowest rates on live capacity with just a few clicks. Emerge enables shippers to grow their partner network by connecting to thousands of verified carriers and brokers to ensure their loads are always covered. Carriers gain access and bid directly on exclusive contract and spot lanes that they would not otherwise have access to. Emerge's network connects carriers with shippers of all sizes, providing more opportunities for carriers to work in their preferred lanes. Learn More About Building a Freight Juggernaut Again Michael Leto Emerge How to Manage Through FTL Market Transitions The Emerge Story with Andrew Leto The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube

The Logistics of Customer Experience with Scott Perry Scott Perry and Joe Lynch discuss the logistics of customer experience. Scott is the President of the Suddath Companies, Suddath has been a trusted name in moving and logistics for over a century. From humble beginnings in 1919 as a moving company in Jacksonville, Florida, The company has grown into a $600-million global transportation, relocation management and logistics company, serving 180 countries with 2,000 employees around the globe. About Scott Perry Scott Perry is the president of moving and logistics at Suddath, a leading moving and logistics provider for over a century. At Suddath, Scott leads multiple lines of business, each of them responsible for thousands of ground, air and ocean shipments carrying millions of products on any given day. Scott is an astute leader with more than 30 years' logistics experience, including international freight forwarding, domestic transportation and freight management, warehousing, distribution and fulfilment, as well as more complex domestic and global supply chain management. He is experienced with next-generation technology, including product management, strategy and integration of new technology into existing systems. Prior to joining Suddath, Scott served as Chief Operating Officer at Nikola Motor Company. Prior to that, he was Chief Technology and Procurement Officer for Ryder System, Inc.'s Fleet Management Solutions division, where he worked for more than 26 years in various operational and functional leadership roles in logistics and transportation. Scott holds an MBA from the University of Tennessee and a Master of Liberal Arts degree in sustainability from Harvard University. About Suddath Suddath, a trusted name in moving and logistics for over a century, has grown into a $650 million diverse and global company of brands. Our 2,000 passionate employees provide tailored solutions and expert insights with the highest levels of customer care in more than 180 countries around the world. With 58 locations and 3.5 million square feet of warehouse space in the U.S., Suddath moves more than 84,000 households annually, including 38,000 military families, and is North America's largest commercial mover. Key Takeaways: The Logistics of Customer Experience Companies are increasingly trying to differentiate their product or service by delivering a superior customer experience. That customer experience is often outsourced to transportation and logistics companies, who traditionally have not focused on customer experience. Customer expectations have risen dramatically in recent years because of Amazon doing such a good job on home delivery. Suddath's unique heritage in both logistics and residential moving has given them practical insights into the customer experience. In the interview, Scott Perry explains what it takes to deliver a customer experience that meets and exceeds expectations. People and culture - The customer experience is delivered by the frontline people in the organization so those people must be taken care of. At Suddath, they have developed a culture that truly values employees. The values are reflected in the company's commitment to employee health & safety, sustainability, social responsibility, and community development. Technology – Customers expect to receive updates and visibility via technology whether it is a full truck delivering to a retailer or a shipment delivering to a home. Resources – The logistics provider needs to a certain level of control over the resources (people, trucks, and warehouses) that are responsible for delivering the customer experience. While Suddath has many valued partners, they also own their own trucks and warehouses so they can be counted on even in difficult times. Resilience – The pandemic has reinforced the importance of resilient supply chains. Many shippers who focused on price alone found that their carriers could not be counted on when things got tough. Suddath has been in business for over a century, through economic turmoil, wars, pandemics, regulatory changes, etc. so resilience is in their DNA. Learn More About the Logistics of Customer Experience Suddath Companies Scott Perry The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube

Buying Better and Reducing Risk with Scott Evans Scott Evans and Joe Lynch discuss buying better and reducing risk. Scott is the Co-founder and President of Waybridge. Waybridge makes a tech platform that unlocks opportunities to make the raw materials supply chain more efficient, more resilient, and more sustainable. About Scott Evans Scott Evans is the Co-founder and President of Waybridge, Scott understands first-hand the frustrations and complexities of the physical commodities market from 20+ years of industry experience. After starting in the metals industry at Gerald Metals, Scott went on to run the aluminum desk at Mitsubishi Corporation, start the physical non-ferrous metals trading business at Goldman Sachs, and was a co-founder of Concord Resources Limited. Scott has worked closely with raw material producers and industrial consumers in the US and abroad to optimize their supply chains and provide comprehensive working capital and risk management solutions. Scott graduated from Swarthmore with a degree in Economics and has a master's degree from Harvard. About Waybridge Waybridge creates tools that connect and optimize the entire global raw materials supply chain. Companies use Waybridge to buy, sell, transport and finance without the friction. Waybridge blends the expertise and vision of founders Brian O'Kelley, Scott Evans, Andrea Aranguren, and Andrew Sweeney to create an innovative platform that makes the exchange of raw materials smarter, faster, and better. Key Takeaways: Buying Better and Reducing Risk with Scott Evans Supply chains usually begin with procuring raw materials or commodities, typically agricultural, metals, or energy. The quality of a given commodity may differ slightly, but it is essentially uniform across producers. A barrel of oil is basically the same product, regardless of the producer. Because commodities are fungible, commodities exchanges evolved that provide a centralized marketplace where commodity producers—the commercials—can sell their commodities to those who want to use them for manufacturing or consumption. The founders of Waybridge recognized that the commodity buying process, for all its importance, is often difficult and inefficient. The technology and visibility platforms used to streamline the rest of the supply chain are not available to commodity buyers. Waybridge offers a suite of digital tools targeting the fundamental inefficiencies in the raw materials supply chain. The company's platform makes supply chains more resilient, more sustainable, more collaborative, and more effective. Commodity buyers using the Waybridge digital tools gain the following: A technology platform that connects all the players and streamlines the process. A better way for trading and transporting commodities. Risk reduction and increased efficiency through data science and technology. Key performance indicators (KPIs) to measure performance. Visibility tools to track the commodity from end to end. Tools for improving resilience and sustainability. Learn More About Buying Better and Reducing Risk Scott Evans Waybridge Supply Chains in VUCA Environments with Jim Tompkins The Logistics of Logistics Podcast If you enjoy the podcast, please leave a positive review, subscribe, and share it with your friends and colleagues. The Logistics of Logistics Podcast: Google, Apple, Castbox, Spotify, Stitcher, PlayerFM, Tunein, Podbean, Owltail, Libsyn, Overcast Check out The Logistics of Logistics on Youtube