Agents of Scale

Nick Mehta, CEO of Gainsight, champions customer success and AI integration, while Seth Wylie leads enterprise AI transformation. Together, they explore how AI can empower employees rather than replace them. They discuss grassroots experimentation, including weekly meetups that have led to viral internal initiatives like personalized GPTs. The duo emphasizes psychological safety to inspire innovation and highlights the importance of leadership modeling AI use. Their insights reveal how AI can enhance teamwork and creativity, making professionals truly irreplaceable.

Before Copilots, Agents, or VC cash—Andrew Bialecki hit $1 million in revenue without hiring a single employee. That early discipline—automate everything, obsess over the customer, and build real product value—carried Klaviyo all the way to a 2023 IPO and a business that still runs lean.But now we’re in the acceleration age. AI is everywhere, speed is free, and the temptation to move fast and automate everything is real.In this episode, Andrew joins fellow bootstrapped founder Wade Foster to unpack what it means to lead a company through AI's massive transformation, and the hard rewiring that starts at the top.

Agents of Scale is a new podcast from Zapier about what it actually takes to scale AI across an organization—not in theory, but in the rooms where the decisions get made.Hosted by Zapier CEO Wade Foster, each episode features candid conversations with execs who are rethinking how their teams work, how their orgs are structured, and how leadership itself has to evolve.No panels. No pundits. Just honest talk about what it takes to unlearn the playbook that worked in the 2010s—and build something new.Episode 1 drops August 7.