Agents of Scale

AI that sells, reasons, and closes like your top rep? It sounds terrifying—but it’s not. Amanda Kahlow’s Superhumans are proving that automation doesn’t erase people; it elevates them. Her team rewards employees who replace their own jobswith AI by promoting them, not firing them. And her customers? They’re seeing sales cycles shrink from 22 days to 2 and average deal sizes double.In this episode, Zapier CEO Wade Foster and Amanda dig into what “AI-led growth” really means—and why the smartest move in 2025 isn’t resisting AI, it’s learning how to lead with it. They unpack why 76% of 1Mind’s pipeline now comes from their own AI, and how org charts are evolving around a new role: the agent manager.It’s a grounded, surprisingly human look at the future of work—and a reminder that the best way to stay relevant is to build the AI version of your best self. As Amanda puts it: “Your sellers hallucinate—AIs do it less.”

Chris Pedregal, Co-founder and CEO of Granola, shares insights from his journey as a serial entrepreneur and builder dedicated to enhancing human thinking with AI. He discusses how AI can reduce busywork while preserving human judgment, why now is the perfect time to innovate in technology, and the importance of context in the future of AI. Chris also delves into reinventing education for children, the cultural dynamics within Granola, and the unique roles emerging in teams as AI becomes integrated into daily workflows.

Replit’s mission: turn 100 million people into builders. CEO Amjad Masad joins Zapier CEO Wade Foster to discuss the real blocker to AI adoption—creativity, not code—and how enterprises can unlock it. They cover why most users freeze at the prompt, how social contagion drives adoption, and why your next “employee” might be an AI agent sitting in Slack.

What does it take to reinvent a billion-dollar SaaS company in the age of AI? For Intercom, the answer was refocusing the business, betting everything on an AI-first future, and a $50 million pricing model gamble. In this episode, co-founder Des Traynor pulls back the curtain on the bold moves that reset Intercom’s trajectory and turned its AI agent, Fin, into a powerhouse that resolves 65% of customer conversations. If you’re leading AI transformation, this is the playbook: how to make the painful cuts, how to reset culture, and how to price AI in a way that actually works. It’s not theory—it’s the story of one of the biggest AI reinventions in SaaS.

Howie Liu, Co-founder and CEO of Airtable, leads a discussion with Zapier CEO Wade Foster on scaling businesses responsibly. They highlight the importance of a culture of experimentation in successfully adopting AI technologies. Liu emphasizes that tinkering and a company-wide experimental mindset are crucial for effective AI deployment. The conversation reveals how scaling with customer needs in mind can help enterprises evolve without losing their core values, offering valuable insights for leaders aiming for sustainable growth.

Joe Zapian, a self-taught automation expert, shares his incredible journey from living in his car to transforming businesses with AI and automation. He reveals how he stumbled upon Zapier while working at a roofing company, leading to a passion for creating systems that streamline processes. Joe emphasizes the importance of curiosity and small wins, and how he used GPT as a tutor to master tech concepts. He encourages others to start automating with practical, high-value tasks, proving that anyone can reshape their trajectory with the right tools.

What started as a “texting call center” for real estate leads is now an enterprise platform powering millions of conversations across industries. Verse—acquired by NICE and trusted by brands in healthcare, higher ed, and financial services—evolved from 100% human to AI-first, with humans still in the loop to train, guide, and build trust.Zapier CEO Wade Foster sits down with Verse co-founder Avi Tal to talk about how Verse layered automation one step at a time, why clients went from avoiding the word “AI” to demanding it, and how Zapier became their secret weapon for integrating with any CRM without armies of engineers.

Before AI copilots and receptionists, trades pros were still running businesses from binders and carbon-copy invoices. Jobber set out to change that—and today powers 300,000+ plumbers, landscapers, and contractors.CTO Forrest Zeisler joins Zapier CEO Wade Foster to share how the trades moved from manual chaos to AI copilots that have already booked 200,000+ after-hours calls and coached pros to win more work.They dig into why trust—not hype—matters most when scaling AI in overlooked industries, how customer voice guides Jobber’s roadmap (all the way to board meetings), and why the trades might be the sector that benefits most from AI.

Gamma had signups, usage, and early traction—but growth was flat. With the fundraising climate collapsing and runway shrinking, co-founder Jon Noronha and his team realized traction alone wouldn’t cut it.In this episode, Jon joins Zapier CEO Wade Foster to share how Gamma rebuilt its product in three months, unlocked runaway growth, and scaled past $50M ARR in just six. He also explains why “dabbling” in AI isn’t enough, how to rethink hiring for lean AI-native teams, and what it really feels like when product-market fit finally clicks.Ready to stop dabbling and start scaling? Connect Gamma's AI presentations to over 8,000+ with Zapier. Get started here: https://zapier.com/apps/gamma/integrations

Spike Lipkin, Co-founder and CEO of Newfront, transforms the traditional insurance industry through AI and software. He discusses how AI can streamline insurance processes, revealing that an AI benefits bot saves HR teams a month of work each year. Spike shares insights on keeping existing workflows, using email as their API, and why one in five unicorns trust Newfront. He also highlights the future of work focusing on delegation, stronger client relationships, and the importance of developing AI projects that deliver clear user benefits.