Award Travel 101

“I know this is frustrating, I know what we told you was wrong, but there’s nothing we can do about it”Was it just last week we were discussing what to do when loyalty programs behave badly? Sigh. Ed Pizza from Pizza in Motion is back this week to recap with Richard on what has been a very interesting week. Aside from some issues with the Award Travel Advanced Facebook group, Marriott has “Bonvoy’d” the Kerr’s 10th Wedding Anniversary trip to Europe. Tune in to hear an absolutely puzzling story of 12-hr Twitter responses, wrong information and just the totally bizarre inability for Marriott’s customer service team to fix their (self-admitted) mistake.Timestamps2:05 - Updates on Award Travel Advanced Facebook group4:40 - Background on their anniversary trip to Europe9:10 - When you tweet about successful customer service…too soon13:38 - When customer service via Twitter fails17:05 - Hyatt to the rescue23:30 - Keeping perspective & finding a solutionToday's GuestEd Pizza founded the Pizza In Motion blog on the BoardingArea network. He's considered one of the preeminent voices in the loyalty program space and is a successful entrepreneur. He's also the host of the Miles to Go and NowBoarding podcasts.Where to Find UsThe Award Travel 101 Facebook Community.To book time with our team, check out Award Travel 1-on-1.You can also email us at 101@award.travelBuy your Award Travel 101 Merch hereReserve tickets to our Spring 2026 Meetup in Phoenix now. award.travel/phx2026Our partner CardPointers helps us get the most from our cards. Signup today at https://cardpointers.com/at101 for a 30% discount on annual and lifetime subscriptions! Lastly, we appreciate your support of the AT101 Podcast/Community when you signup for your next card!Technical note: Some user experience difficulty streaming the podcast while connected to a VPN. If you have difficulty, disconnect from your VPN.  

"People are so bad at complaining...I'm complaining about how bad people are at complaining...that's where we are right now."It might come as no surprise that in this world of made up currencies where points don't matter, loyalty programs may not always follow their own rules - or will change them whenever they feel like it. Sure, there are those moments when a considerate customer service representative might take you by surprise and waive a fee, or open up availability. More often than not however, it's easy to feel like the deck is stacked against you.Complaining can only get you so far. Or, more likely the case you may only have so much time to spend complaining (or fighting for what's right). How do you know when programs are actually acting badly? And, when you do find that moment, what are the best ways to plead your case while having an actual chance at finding resolution or receiving compensation?Timestamps2:00 - The feng shui of rooms at Nobu at Caesar's Palace4:38 - What's bothering Richard this week?7:47 - When "the system is down" for more than a month...15:47 - Examples of when loyalty programs behave badly20:48 - When a travel company actually does the right thing24:40 - How to positively use emotion to complain32:30 - What to remember when you need to interact with customer service repsToday's GuestEd Pizza founded the Pizza In Motion blog on the Boarding Area network. He's considered one of the preeminent voices in the loyalty program space and is a successful entrepreneur. He's also the host of the Miles to Go and NowBoarding podcasts.Where to Find UsThe Award Travel 101 Facebook Community.To book time with our team, check out Award Travel 1-on-1.You can also email us at 101@award.travelBuy your Award Travel 101 Merch hereReserve tickets to our Spring 2026 Meetup in Phoenix now. award.travel/phx2026Our partner CardPointers helps us get the most from our cards. Signup today at https://cardpointers.com/at101 for a 30% discount on annual and lifetime subscriptions! Lastly, we appreciate your support of the AT101 Podcast/Community when you signup for your next card!Technical note: Some user experience difficulty streaming the podcast while connected to a VPN. If you have difficulty, disconnect from your VPN.  

"I can't count the number of times you've come into the room and you're like 'I just found...' or 'This is a once in a lifetime trip!' when you literally say that about everywhere...and just said that yesterday."For the miles and points obsessed, occasionally you'll find couples that are equally into maxing out their earnings and redemptions. More often than not however, there's typically one of the two that's more into it than the other. Less common is when that one who is obsessed decides to turn that obsession into a full time job via a Facebook group. Enter Richard & Emily Kerr. This episode is a one on one interview with Richard's "better half" where she answers some of the Award Travel 101 group's best questions about what it's like being married to a points nerd, how they met and her favorite trips they've taken using points and miles.Today's Episode Timestamps3:30 - How Richard & Emily met10:04 - What's on Emily's Bucket List?13:00 - Their favorite trip as a couple19:15 - Tips for keeping young kids occupied on a plane23:20 - How to help your partner know which credit card to use whereWhere to Find UsThe Award Travel 101 Facebook Community.To book time with our team, check out Award Travel 1-on-1.You can also email us at 101@award.travelBuy your Award Travel 101 Merch hereReserve tickets to our Spring 2026 Meetup in Phoenix now. award.travel/phx2026Our partner CardPointers helps us get the most from our cards. Signup today at https://cardpointers.com/at101 for a 30% discount on annual and lifetime subscriptions! Lastly, we appreciate your support of the AT101 Podcast/Community when you signup for your next card!Technical note: Some user experience difficulty streaming the podcast while connected to a VPN. If you have difficulty, disconnect from your VPN.  

"If you aren't looking to book those peak holiday dates way ahead of time, then you're gonna be the one who says 'these miles are useless, I can't use them to go see Grandma'."Many people work hard to save points and miles, only to be frustrated by limited availability during peak travel times. Booking award travel during holidays can be challenging, especially with kids. This week, Summer Hull, aka Mommy Points from TPG Family, shares her top tips for maximizing your redemptions during the holiday season.Today's Episode Timestamps3:25 - How can you plan travel a year (or more) in advance?7:40 - Are there "off peak" destinations to travel to on holidays?13:30 - Why you might want to start thinking about holiday 202019:20 - Researching how your vacation house rental codes & a new AwardWallet tool22:25 - How to book award travel "speculatively"Today's Guest - Summer HullWhile studying social work at NYU, she began accumulating frequent flyer miles on trips to visit family in Texas. Her love for miles and points grew, especially after having her two daughters, as she saw how they could help families travel affordably. In 2011, she launched the Mommy Points blog to show that miles and points are for families, not just business travelers. In 2018, Mommy Points was acquired by The Points Guy, where it now continues as part of TPG Family, with Summer leading the content.ResourcesAmerican Airlines Award Map ToolSouthwest Low Fare CalendarWhere to Find UsThe Award Travel 101 Facebook Community.To book time with our team, check out Award Travel 1-on-1.You can also email us at 101@award.travelBuy your Award Travel 101 Merch hereReserve tickets to our Spring 2026 Meetup in Phoenix now. award.travel/phx2026Our partner CardPointers helps us get the most from our cards. Signup today at https://cardpointers.com/at101 for a 30% discount on annual and lifetime subscriptions! Lastly, we appreciate your support of the AT101 Podcast/Community when you signup for your next card!Technical note: Some user experience difficulty streaming the podcast while connected to a VPN. If you have difficulty, disconnect from your VPN.  

"It's exciting times in the world of miles and points...but I'm not terribly excited...more so nervous as a cat in a room of rocking chairs..."In the past, airlines had fixed award charts, making it easier to know how many miles you'd need for a trip. But now, that’s less predictable. So, how can you plan your next trip when the rules keep changing? Tune in this week for expert insights from Ed Pizzarello on navigating the shifting landscape of points and miles and find out how to best plan your next trip even if it seems like programs keep on moving the finish line.Today's Episode Timestamps4:48 - The shift to "variable redemption values"8:55 - The next airline rumored to drop their award chart14:30 - Why 2x miles on one card and 1x miles isn't a clear comparison21:40 - Why Richard is using a cash back card right now & how he's earning 3.75% back28:20 - Why Ed says not to burn off your balance right awayToday's Guest - Ed Pizza Ed's father introduced him to travel at a young age, sparking a lifelong passion. As an early road warrior, Ed mastered earning points and miles to enjoy global travel in comfort. Now a husband and father of two, he aims to share the world with his family while maintaining his love for comfy seats and nice hotels. A decade ago, he launched Pizza in Motion to share his travel expertise and enthusiasm, and he also hosts the podcast Miles to Go.Where to Find UsThe Award Travel 101 Facebook Community.To book time with our team, check out Award Travel 1-on-1.You can also email us at 101@award.travelBuy your Award Travel 101 Merch hereReserve tickets to our Spring 2026 Meetup in Phoenix now. award.travel/phx2026Our partner CardPointers helps us get the most from our cards. Signup today at https://cardpointers.com/at101 for a 30% discount on annual and lifetime subscriptions! Lastly, we appreciate your support of the AT101 Podcast/Community when you signup for your next card!Technical note: Some user experience difficulty streaming the podcast while connected to a VPN. If you have difficulty, disconnect from your VPN.  

"So I told my wife and son: 'Hey I'm gonna be a blogger!' and they were both scared out of their minds by the idea..."You might think that a full time job writing a travel blog, or perhaps managing a Facebook group dedicated to points and miles, involves all fun and no pain. Besides the illusion that these folks are just swimming in free points and miles, there's a lot that goes into interacting with people from behind a keyboard. One of Richard's very own heroes in the points and miles world, Greg Davis-Kean of Frequent Miler, joins him this week to chat about the real life of those who blog about travel for a living.Today's episode timestamps:1:00 - How Richard was first inspired to start Award Travel 1016:20 - Getting hooked on points and miles9:30 - What led Richard to leave the Navy and start managing a Facebook group16:45 - What does it take to keep blogging year after year22:45 - When you meet an online troll in person29:25 - The newest member of Award Travel Advance35:00 - Geekiest thing Greg has done to earn points and milesToday's Guest - Greg Davis-KeanAfter business travel opened his eyes to the perks of frequent travel, Greg turned to online travel forums and blogs to find ways to keep his elite status with less travel. After getting hooked to the world of points and miles, and developing techniques to maximize earnings with every dollar spent, within six months, Frequent Miler was born and he had a new full time career. Also check out Frequent Miler InsidersWhere to Find UsThe Award Travel 101 Facebook Community.To book time with our team, check out Award Travel 1-on-1.You can also email us at 101@award.travelBuy your Award Travel 101 Merch hereReserve tickets to our Spring 2026 Meetup in Phoenix now. award.travel/phx2026Our partner CardPointers helps us get the most from our cards. Signup today at https://cardpointers.com/at101 for a 30% discount on annual and lifetime subscriptions! Lastly, we appreciate your support of the AT101 Podcast/Community when you signup for your next card!Technical note: Some user experience difficulty streaming the podcast while connected to a VPN. If you have difficulty, disconnect from your VPN.  

"My husband and I were saving up for a big trip for our family. Over half of the points we were planning to use would be from his accounts. Due to his unexpected passing, are all those points gone or can we still use them?"What happens to our points and miles after we die? On Feb 6th, Greta Anderson posted that very question in our Award Travel 101 Facebook group. Her husband passed unexpectedly at the age of 43, just days before leaving for one of two trips they were planning with points and miles. Greta so graciously shares her experience with Richard on how to secure not only your loved one's points and miles but also how to protect their identity.Show Timestamps1:10 - New features at AwardWallet3:45 - What's AwardTravel Advanced?9:05 - What happens to points and miles after you die?14:30 - A hotel program going above and beyond vs. one doing the bare minimum20:20 - Protecting your credit and identity of those who have passed27:00 - The importance of passwords and willsWhere to Find UsThe Award Travel 101 Facebook Community.To book time with our team, check out Award Travel 1-on-1.You can also email us at 101@award.travelBuy your Award Travel 101 Merch hereReserve tickets to our Spring 2026 Meetup in Phoenix now. award.travel/phx2026Our partner CardPointers helps us get the most from our cards. Signup today at https://cardpointers.com/at101 for a 30% discount on annual and lifetime subscriptions! Lastly, we appreciate your support of the AT101 Podcast/Community when you signup for your next card!Technical note: Some user experience difficulty streaming the podcast while connected to a VPN. If you have difficulty, disconnect from your VPN.  

This week Richard has got a jam packed episode with more information than you'd ever think you'd want to know about buying gas. To start things off, he's got his list of the top programs, stacks and apps that not only get you super cheap gas, but could actually pay you for filling up! He's also joined by Daniel Little, General Manager & Head of Marketing, North America for Shell. The both get to chat about the history of fuel loyalty programs, the differences between programs in different countries and some previews of what's to come from the Fuel Rewards program.Show Timestamps2:03 - How Richard makes money off of "buying" gas5:13 - A new type of gas payment11:40 - The gas app no one knows about18:35 - What's unique about Fuel Rewards23:50 - Technological updates for Fuel Rewards26:55 - Is it worth driving out of our way to save a few cents a gallon?Join Fuel RewardsWhere to Find UsThe Award Travel 101 Facebook Community.To book time with our team, check out Award Travel 1-on-1.You can also email us at 101@award.travelBuy your Award Travel 101 Merch hereReserve tickets to our Spring 2026 Meetup in Phoenix now. award.travel/phx2026Our partner CardPointers helps us get the most from our cards. Signup today at https://cardpointers.com/at101 for a 30% discount on annual and lifetime subscriptions! Lastly, we appreciate your support of the AT101 Podcast/Community when you signup for your next card!Technical note: Some user experience difficulty streaming the podcast while connected to a VPN. If you have difficulty, disconnect from your VPN.  

"One complaint came from a member who had (over 1,300) nights with Marriott...That's an average of $266,000 they have spent with this company...and due to tech glitches...properties aren't honoring lifetime status and (other) benefits? It's a bait and switch."If you've said or heard the phrase "I've/You've been Bonvoy'd", chances are high you've been burned by Marriott's problem plagued SPG merger and new program rollout. The stories of former Marriott Rewards, SPG and Ritz-Carlton members missing nights, points, waiting for hours on hold, and more are endless. This week Richard is joined by Shubhayan Mukherjee, co-founder of Bonvoyed.com! Yes folks. You know that there are more than just a few customers on the fringes that are upset when a website launches dedicated to helping members get the support they aren't receiving.Show Timestamps1:30 - Starting out on a positive note with some of the good parts of Marriott Bonvoy12:00 - Three ways to use those Marriott Bonvoy Points13:50 - The Mysterious Mister M16:22 - Bonvoy'd goes viral18:00 - The problems are everywhere25:00 - Is there an entitlement issue?Where to Find UsThe Award Travel 101 Facebook Community.To book time with our team, check out Award Travel 1-on-1.You can also email us at 101@award.travelBuy your Award Travel 101 Merch hereReserve tickets to our Spring 2026 Meetup in Phoenix now. award.travel/phx2026Our partner CardPointers helps us get the most from our cards. Signup today at https://cardpointers.com/at101 for a 30% discount on annual and lifetime subscriptions! Lastly, we appreciate your support of the AT101 Podcast/Community when you signup for your next card!Technical note: Some user experience difficulty streaming the podcast while connected to a VPN. If you have difficulty, disconnect from your VPN.  

“It’s difficult ... especially for introverts in 2019 where everything can be done online, to have a support network...” This week is a special episode where Richard, as promised, shares a glimpse of what life is like when you run a Facebook group for a living. Tune in to hear the recap of a day which included a surprise ambulance trip to the hospital for his two year old. More than just the fear of the unknown (diagnosis), there’s a fear of finances. Richard highlights the importance of not only having a financial plan, but a support network you can turn to when you find yourself in need.Show Timestamps3:00 — Signs of concussions7:05 — A sight no parent wants to see10:15 — The cost of health insurance14:15 — The power of community and a support system16:30 — Wrapping Mary up in bubble wrap & RecapSamaritan MinistriesWhere to Find UsThe Award Travel 101 Facebook Community.To book time with our team, check out Award Travel 1-on-1.You can also email us at 101@award.travelBuy your Award Travel 101 Merch hereReserve tickets to our Spring 2026 Meetup in Phoenix now. award.travel/phx2026Our partner CardPointers helps us get the most from our cards. Signup today at https://cardpointers.com/at101 for a 30% discount on annual and lifetime subscriptions! Lastly, we appreciate your support of the AT101 Podcast/Community when you signup for your next card!Technical note: Some user experience difficulty streaming the podcast while connected to a VPN. If you have difficulty, disconnect from your VPN.