"One complaint came from a member who had (over 1,300) nights with Marriott...That's an average of $266,000 they have spent with this company...and due to tech glitches...properties aren't honoring lifetime status and (other) benefits? It's a bait and switch."

If you've said or heard the phrase "I've/You've been Bonvoy'd", chances are high you've been burned by Marriott's problem plagued SPG merger and new program rollout. The stories of former Marriott Rewards, SPG and Ritz-Carlton members missing nights, points, waiting for hours on hold, and more are endless. This week Richard is joined by Shubhayan Mukherjee, co-founder of Bonvoyed.com! Yes folks. You know that there are more than just a few customers on the fringes that are upset when a website launches dedicated to helping members get the support they aren't receiving.

Show Timestamps

1:30 - Starting out on a positive note with some of the good parts of Marriott Bonvoy
12:00 - Three ways to use those Marriott Bonvoy Points
13:50 - The Mysterious Mister M
16:22 - Bonvoy'd goes viral
18:00 - The problems are everywhere
25:00 - Is there an entitlement issue?

Where to Find Us

The Award Travel 101 Facebook Community.
To book time with our team, check out Award Travel 1-on-1.
You can also email us at 101@award.travel
Buy your Award Travel 101 Merch here
Reserve tickets to our Spring 2026 Meetup in Phoenix now. award.travel/phx2026

Our partner CardPointers helps us get the most from our cards. Signup today at https://cardpointers.com/at101 for a 30% discount on annual and lifetime subscriptions!

Lastly, we appreciate your support of the AT101 Podcast/Community when you signup for your next card!

Technical note: Some user experience difficulty streaming the podcast while connected to a VPN. If you have difficulty, disconnect from your VPN.

Marriott May Bonvoy You But Still get The Points