Customer Success Talks

In this episode, I had a great conversation with Bojan Dimevski, Senior Manager of Customer Success at Cornerstone, who leads an international team across DACH. Bojan shares his journey from CSM to leader, emphasizing how you can lead without a formal title by building influence, personal branding, and trust within your organization.Discover actionable strategies for aspiring leaders in Customer Success, including three micro-actions any CSM can start today, navigating customer expectations, leveraging mentorship, and understanding how to communicate and showcase value across teams. Whether you’re aiming for your first leadership role or want to expand your influence as a CSM, this episode provides practical guidance and real-world examples from a seasoned CS professional.Key Takeaways:- Leadership can be achieved without a formal title.- Build a personal brand to increase influence.- Effective communication and cross-team collaboration are crucial.- Mentorship accelerates leadership growth.- Recognize and act on red flags to maintain trust and impact.Connect with Us:Bojan Dimevski - https://www.linkedin.com/in/bojandimevski/Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/Tik-Tok @customer.success6Explore Our Podcast Website - https://cstalkspodcast.com/

CSM Quick Lesson with Marija Skobe-PilleyIn this Quick Lesson, unlock your selling potential as a CSM! Don't think of it as selling—bring value. Learn tactical tips: financial & workflow probing. Understand needs and drive upsells while strengthening trustYou can find the full conversation below:YouTube -https://youtu.be/F26r0xo05SASpotify - https://open.spotify.com/episode/5G7b9z2Y1D193LbSwQqglu?si=a8mvS7EVRaS2QnBL8AvcOALinkedin:Marija Skobe-Pilley - https://www.linkedin.com/in/mspilley/Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/Tik-Tok @customer.success6Explore Our Podcast Website - https://cstalkspodcast.com/ #CustomerSuccess #RevenueFocused #SalesTips #CSMTips

Stefan Kiefer, a senior customer success leader with a decade in CS and years leading teams at SoSafe. He talks about moving from individual contributor to leader, structuring CS teams, and preventing silos. He covers coaching vs mentoring, building trust and authority, handling imposter syndrome, and practical management tradeoffs like setting guardrails and doing the unpleasant work.

CSM Quick Lesson with Kelley TurnerCustomer success doesn't require a specific background. In fact, the most diverse teams often excel in this role. Professionals from digital marketing, sales, consulting, and even food service bring unique abilities. The key is prioritizing effectively, looking ahead, and understanding the customer's world. Using AI tools like Vitally and ChatGPT can help gather insights, automate tasks, and personalize interactions. Being clear on the question to get right data and outputs is one of the core skills in 2025 for a CSM.You can find the full conversation below:YouTube - https://youtu.be/x98IkZMMiSESpotify - https://open.spotify.com/episode/46dVCGqtxFDJ6dRgGlXksQ?si=c_tLRcH1TgqebFRKFmqo0ALinkedin:Kelley Turner - https://www.linkedin.com/in/kelleyturner/Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/Tik-Tok @customer.success6Explore Our Podcast Website - https://cstalkspodcast.com/

Jen Allen-Kanuth, sales trainer and co-founder of DemandJen with 18 years in frontline selling. She breaks down why intention matters and how the law of least effort shapes email design. Learn quick AI-driven personalization tactics, subject line and preview tricks that win attention, and simple phrasing that invites replies.

In today's CSM Quick Lesson with Anika Zubair!CSM needs to proactively focus on customer business outcomes, not just product features. By understanding and aligning with customer goals, CSMs drive strategic partnerships and business growth. It is not just about product knowledge; it is about enabling customer success. You can find the full conversation below:YouTube - https://youtu.be/GOSTIG69n-8Spotify - https://open.spotify.com/episode/1B7stSF6APgBjCE1LzlnRI?si=mV_-Zx3WTuWX8nhmE16c9QLinkedin:Anika Zubair - https://www.linkedin.com/in/anikazubair/Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/Tik-Tok @customer.success6Explore Our Podcast Website - https://cstalkspodcast.com/

In this episode, I had such a real and human conversation with Sandy Yu, founder of Revenue Retention Advisors and a long-time advocate of authentic personal branding. She unpack what it truly means to build a personal brand that reflects who we are not just the job title on our LinkedIn profile.Sandy shares how personal branding begins with identity, self-awareness, and understanding how others perceive us. She explains why every professional—especially in Customer Success—benefits from taking ownership of their brand, gathering honest feedback, and showing up consistently with authenticity and intention.From defining our audience, to leveraging LinkedIn more strategically, to creating meaningful content that aligns with your values, this conversation offers practical, human, and deeply grounded guidance for anyone looking to grow their career and strengthen their professional presence.Whether you’re transitioning into Customer Success, developing your voice, or simply trying to understand how to present yourself with confidence, this episode will remind you that:Everyone has a brand.Authenticity matters.And building your brand is a marathon—not a sprint.In this episode, I had such a real and human conversation with Sandy Yu, founder of Revenue Retention Advisors and a long-time advocate of authentic personal branding. She unpack what it truly means to build a personal brand that reflects who we are not just the job title on our LinkedIn profile.Sandy shares how personal branding begins with identity, self-awareness, and understanding how others perceive us. She explains why every professional—especially in Customer Success—benefits from taking ownership of their brand, gathering honest feedback, and showing up consistently with authenticity and intention.From defining our audience, to leveraging LinkedIn more strategically, to creating meaningful content that aligns with your values, this conversation offers practical, human, and deeply grounded guidance for anyone looking to grow their career and strengthen their professional presence.Whether you’re transitioning into Customer Success, developing your voice, or simply trying to understand how to present yourself with confidence, this episode will remind you that:Everyone has a brand.Authenticity matters.And building your brand is a marathon—not a sprint.Get to know how Sandy helps the Go-to-market team solve their challenges and all the resources she shares. www.revenueretention.netConnect with Us:Sandy Yu - https://www.linkedin.com/in/sandysyu/Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/Tik-Tok @customer.success6Explore Our Podcast Website - https://cstalkspodcast.com/

In today's CSM Quick Lesson with Alexander Grabner-Jarlung you will discover the ABCDO of Storytelling framework that offers a structured approach to using stories effectively in customer success. Each element—Answer, Bounce, Counter, Duo, and Object—provides a unique way to leverage storytelling. By incorporating emotion and anticipation into data presentation, stories make information resonate and create a lasting impact. Data sings when stories are used. You can find the full conversation below:YouTube - https://youtu.be/P8cgifrex5cSpotify - https://open.spotify.com/episode/4j9DCAxYjTl4l1Amrqk7Kc?si=CSbgWHgCRqiKzyVd7AmdhALinkedin:Alexander Grabner-Jarlung - https://www.linkedin.com/in/alexander-grabner-jarlung/Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/Tik-Tok @customer.success6Explore Our Podcast Website - https://cstalkspodcast.com/

In this powerful conversation, Morgan J. Ingram — Founder & CEO of AMP Social and one of the leading voices on personal branding & LinkedIn, joins me to break down what authentic branding really means today.This episode is not about AI — it’s about the mindset, consistency, and authenticity needed to build a brand that people trust.We talk about:- What personal branding actually is- Why AI will cause a massive trust crisis on social media- Why obsessiveness, curiosity & consistency beat talent- How to start building a brand even if you feel “nobody cares”- Finding your delivery mechanism: video, audio, or writingDiscover AMP: https://www.theampsocial.com/Connect with Us:Morgan J Ingram - https://www.linkedin.com/in/morganjingramamp/Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/Tik-Tok @customer.success6Explore Our Podcast Website - https://cstalkspodcast.com/If you’re transitioning into Customer Success, early in your CS career, or trying to build visibility on LinkedIn, this episode will reshape how you see branding forever.

In today's CSM Quick Lesson with Greg Daines you will discover that instead of focusing solely on product fixes, prioritize helping customers define and achieve measurable results. Motivate behavior change, demonstrate early wins, and watch how those 'difficult' customers transform into your biggest advocates. You can find the full conversation below:YouTube - https://www.youtube.com/watch?v=tWCuYVBm32E&t=20sSpotify - https://open.spotify.com/episode/6pt3NDEKuG2WVC8pmeB7meLinkedin:Greg Daines - https://www.linkedin.com/in/gregdaines/Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/Check out Women in Customer Success - https://www.womenincs.co/Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/Tik-Tok @customer.success6Explore Our Podcast Website - https://cstalkspodcast.com/