In today's CSM Quick Lesson with Anika Zubair!CSM needs to proactively focus on customer business outcomes, not just product features. By understanding and aligning with customer goals, CSMs drive strategic partnerships and business growth. It is not just about product knowledge; it is about enabling customer success.
You can find the full conversation below:
YouTube - https://youtu.be/GOSTIG69n-8
Spotify - https://open.spotify.com/episode/1B7stSF6APgBjCE1LzlnRI?si=mV_-Zx3WTuWX8nhmE16c9Q
Linkedin:
Anika Zubair - https://www.linkedin.com/in/anikazubair/
Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/
Follow us on:Instagram - https://www.instagram.com/cstalkspodcast/
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Explore Our Podcast Website - https://cstalkspodcast.com/
Customer Success Talks