Fraudology Podcast with Karisse Hendrick

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick is joined by Simon Taylor, head of strategy and content at Sardine. Together, they discuss the crucial role of information sharing and collaboration in fraud prevention within e-commerce and marketplaces, stressing the importance of fairness amidst industry competition. Karisse proposes rebranding fraud prevention as sales or revenue integrity to highlight its focus on customer experience and revenue protection. Simon introduces the concept of "revenue attachment" to measure chargebacks and revenue retention, making it an appealing metric for CFOs and marketers. They also delve into the increasing sophistication of fraud activities facilitated by AI, the limitations of current payment service providers, and the need for innovative technology and tools to effectively combat fraud in today's digital landscape.To connect with & follow Simon Taylor:https://www.linkedin.com/in/sytaylor/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

The podcast delves into the costly world of friendly fraud chargebacks in online businesses, highlighting the surge in incidents since 2011. It emphasizes the importance of distinguishing between legitimate and friendly fraud chargebacks, implementing effective management strategies, and debunking misconceptions about chargebacks versus refunds. Karisse Hendrick provides insightful tips for businesses to reduce chargebacks and enhance customer service.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai Join host Karisse Hendrick as she welcomes Frank McKenna, co-founder of Point Predictive, to discuss the alarming rise of fraud activities on mainstream social media platforms.In this episode, they delve into the operations of the Facebook group "Fraud University," the challenges in reporting and moderating fraudulent activities, and the unsettling expansion of criminal groups like the Yahoo boys from the dark web to Facebook, Instagram, and TikTok. They also touch upon the broader implications of AI in facilitating scams and the critical need for robust fraud controls and regulations to safeguard users on these platforms.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick delves into the recent Evolve Bank data breach, a shocking cyber incident that exposed 155,000 sensitive consumer accounts, including unencrypted personal and financial information. With over 20GB of leaked Outlook data files from the bank's senior vice president and accounts across high-risk countries, the ramifications are significant. Hendrick also highlights the crucial global police operation, Operation First Light 2024, which froze over 6,700 bank accounts and disrupted major international scam networks, illustrating the ongoing battle against cybercrime.Additionally, Karisse previews an upcoming episode featuring fraud expert Frank McKenna, discussing the notorious Yahoo boys and their fraudulent schemes. Tune in to stay informed on the latest strategies for fraud prevention and to understand the broader impact of 2024's alarming wave of data breaches.Related articles:https://fintechbusinessweekly.substack.com/p/evolve-hack-crisis-russia-linked?https://resources.sentilink.com/blog/evolve-data-breach?https://cybernews.com/security/rockyou2024-largest-password-compilation-leak/https://www.interpol.int/News-and-Events/News/2024/USD-257-million-seized-in-global-police-crackdown-against-online-scams?Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick is joined by Chen Zamir, founder of Native Risk and fintech industry veteran. They delve into the intricate differences in fraud reduction efforts between Europe and the US, emphasizing the impacts of regulations and alternative payment methods. Chen shares his top advice for fraud fighters, including the importance of hiring locally for compliance and expertise. They also discuss the challenges fraud prevention systems face with emerging payment methods like BNPL, and the value of expert consultancy in navigating this ever-evolving landscape. Both Karisse and Chen highlight the significance of continuously learning from industry peers, as well as the unique regional fraud challenges that arise due to differing technologies, regulations, and payment method popularity.Join the conversation as they explore the nuances of fraud prevention and shed light on why copying fraud strategies between regions is not advisable. Whether you're a fintech professional or just curious about fraud prevention, this episode is packed with valuable insights.To connect with Chen on LinkedIn:https://www.linkedin.com/in/chen-zamir-b8b36828/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, Karisse Hendrick delves into the latest surge of data breaches, including the alarming ransomware attack on the Federal Reserve by the infamous LockBit group. She outlines the potential ramifications of such breaches on the banking sector and fintech. Karisse also sheds light on the rise of synthetic ID fraud, specifically "Frankenstein identities," as reported by LexisNexis' analysis of UK consumer profiles. Tune in for critical insights into these pressing issues and stay informed on how to better protect your e-commerce operations from these sophisticated fraud techniques.Additionally, Karisse discusses the link between online fraud and violent crime, drawing attention to a sweeping indictment against Philadelphia's SaySlide gang, which utilized stolen checks to fund their activities. She underscores the broader implications of check fraud and its dangerous ties to gang violence. Join us for this concise yet informative episode packed with essential fraud news and analysis.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick is joined by Soups Ranjan, a partner in the fraud prevention space and key player at Sardine, now boasting 300 global customers. Together, they delve into the latest advancements in fraud detection technology, including the ability to pierce through proxies and VPNs, merchant risk scoring, and enhanced machine learning models. They also explore emerging trends in return fraud, refund abuse, and seller fraud, examining why these issues are prevalent and how new tools aim to combat them.Soups and Karisse further discuss the significance of bank-grade security to protect stored value like airline miles, supermarket points, and financial accounts from account takeovers. They also touch on the challenges posed by deepfakes and how intrinsic AI and device behavior analysis can offer robust solutions. Tune in for insightful discussions on staying ahead of sophisticated fraudsters and the future of fraud prevention in both e-commerce and financial services.To Follow Soups on LinkedIn: https://www.linkedin.com/in/soupsranjan/Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick answers questions received from Fraudology listeners. She 1st revisits the recent changes to Visa's VFMP and VDMP monitoring programs, focusing on their impact on European merchants starting from April 2025. With almost 20 years of experience as a fraud consultant, Karisse shares insights on how these changes, including reduced fraud thresholds and revamped monitoring practices, could reshape fraud risk assessment and management in the EU. She also addresses concerns about the fairness of Visa's dispute alert products and the migration of fraud to alternative payment methods, offering practical advice on adapting to these new challenges.Karisse then answers more questions on topics ranging from shopping cart bot attacks to fraud certifications to her longest fraud conversation. Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Fraudology is presented by Sardine. Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick is joined by Ilan Zimmer, Director of Payments Risk Management at Coinbase. They dive into the strategic maneuvers of scammers in Australia who exploit ignorance rather than greed, and the transnational, organized nature of these scams that often link to human trafficking. Ilan discusses Coinbase's proactive efforts in fraud prevention, highlighting the challenges of maintaining security within the anonymous world of cryptocurrency. The duo also explores the importance of collaboration among banks, telcos, and other companies to collectively combat scams and safeguard potential victims. Tune in to hear their passion for eradicating fraud and building a safer global financial ecosystem.Fraudology is hosted by Karisse Hendrick, a fraud fighter with decades of experience advising hundreds of the biggest ecommerce companies in the world on fraud, chargebacks, and other forms of abuse impacting a company's bottom line. Connect with her on LinkedIn She brings her experience, expertise, and extensive network of experts to this podcast weekly, on Tuesdays.

Delve into the world of a massive refund fraud ring that targeted online retailers and designer brands, using tactics like false shipment tracking scans and bots. Explore the court document revealing the operations of this organization, including the involvement of key players like Tyree Samuel Tinsley. Gain insights into the methods used, the financial maneuvers, and the ongoing efforts to combat such fraudulent activities.