The Business of Healthcare Podcast with Tara Humphrey

Dr Mala Mawkins is a trained doctor, has featured in Forbes 30 under 30, feature in Vogue magazine, been a finalist of Women of the Future UK and is host of the Royal Society of Medicine Podcast. She currently works for Cellen Therapeutics a provider of personalised cannabis-based products for patients living with long-term conditions. Mala joins me today to talk about what she is doing to help promote change. She shares some of her experiences of facing discrimination and her thoughts on diversity in the healthcare sector. She talks about her journey so far, and how some of the amazing opportunities she's had have come about when she has put herself out there. She shares that she has fears too, but has used her inner confidence to step out her comfort zone to progress her career. "The light has been shone on every other sector, it has been shone on the music industry, the film industry, it has been shone in the finance sector and these stark inequalities in leadership have been highlighted and change has started, yet in the healthcare system the light is still not shining, the lamp isn't even switched on." Mala Mawkin This week on The Business of Healthcare: How Mala has featured in Forbes and Vogue. What Mala is doing to promote change. How to be confident even when facing discrimination. How to face your fears and go for it anyway. What diversity there is in the healthcare sector. How to step out your comfort zone to progress your career. Connect with Mala Mawkin on: Mala on Twitter Mala on Instagram Mala on Linkedin Cellen Therapeautics on Twitter Website: https://www.cellenhealth.com/ Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week's episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don't forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Dr Anas Nader is Co-Founder and CEO of Patchwork Health, a technology company transforming flexible working in healthcare. Anas trained as a bio-medical communications specialist, then trained as a doctor and started working in the NHS as a junior doctor. AS a junior doctor he realised there was a need to reduce staffing spend, but also create a more efficient temporary staff and flexible working culture. He saw there was a gap in this space where technology could help solve this problem and creating a company to provide and deliver this at scale. Anas joins me to talk about Patchwork Health and how they work to create true partnership. Their philosophy is to co-design, co-produce, co-deliver, because collaboration and working in partnership is key in the NHS. Anas shares how they strive to deliver excellent customer service. Anas also gives us a masterclass in leadership, sharing how it takes confidence and courage to say no and build the skills ready for the right opportunity. "We're working in partnership, we've become advisors, their colleagues, part of their team with shared KPI's and shared goals that transform that relationship between the supplier and the customer." Dr Anas Nader This week on The Business of Healthcare: What Patchwork Health do. The mission Patchwork Health work towards. How to create true partnership in your business. How to deliver excellent customer service. Why timing is important. How to say yes or no to opportunities. Why it's important to build skills ready for the right opportunity. Connect with Patchwork Health on: Patchwork Health on Twitter Patchwork Health on Linkedin Website: https://www.patchwork.health/ Email: hello@patchwork.health Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week's episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don't forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Matthew Gibbons is a Project and Operations Manager and part of the Time for Care NHS England Sustainable Improvement Faculty. His background is in Software Engineering, and as he branched out into self-employment he discovered himself in Primary Care as the Business and Network Manager for Watergate Primary Care Network in Cornwall. This is the second episode with Matthew, and this time we are debunking project management myths. We talk about whether you need a project management qualification to do project management, whether it is sad when your project comes to an end and how important trust is in your project. We also cover the flexibility of a project manager and how you can make them work easily for you. At the end Matthew shares his thoughts on how we shouldn't be afraid of failure, and that we should embrace it. "Learning from failure is really really important. It's ok for a project to fail, and do it early and do it quickly because we can learn from it. Failure is something we should embrace." Matthew Gibbons This week on The Business of Healthcare: Why you don't need a project management qualification. How project management in primary care has to be agile. Why it's not sad when a project comes to an end. How you can work flexibly with your project manager. How important trust is in your project. What documentation you need throughout your project. How to embrace failure. Connect with Matthew Gibbons on: Matthew on Twitter Matthew on Linkedin Website: https://southwestkoala.co.uk/ Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week's episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don't forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Matthew Gibbons is a Project and Operations Manager and part of the Time for Care NHS England Sustainable Improvement Faculty. His background is in Software Engineering, and as he branched out into self-employment he discovered himself in Primary Care as the Business and Network Manager for Watergate Primary Care Network in Cornwall. Matthew joins me today for Part 1 of 2 episodes where we talk about Project Management in all it's glory. We talk about the difference between project management and the project manager, why projects fail and how you define a project. Matthew shares his advice on allowing time and rigour to be applied in order to achieve what you set out to, and that project management doesn't have to be difficult, it can be simple and straight forward. "One of key reasons why some projects fail is not being clear about what you are trying to do." Matthew Gibbons This week on The Business of Healthcare: Why do projects fail. The difference between project management and the project manager. Understanding what defines a project. The difference between a Project Manager and a Network Manager. How time and rigour need to be applied to achieve your project goals. How project management can be simple and straight forward. Connect with Matthew Gibbons on: Matthew on Twitter Matthew on Linkedin Website: https://southwestkoala.co.uk/ Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week's episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don't forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Monique Carayol is the Director of Strategy and Transformation at Hounslow and Richmond Community Healthcare NHS Trust. Monique has worked in the NHS for 20 years starting as a PA then making leaps and bounds in progressing her career to now be Director today. Monique joins me this week to share her experiences and expertise of working in Strategy and Transformation. She talks about the differences and differentiation between project management and the programme management function, the importance of tenacity and how she listens to the voices in her organisation. Monique is so inspirational and motivational when she gives advice to not be afraid to take leaps in your career and how to be your authentic self. "The one thing I hope I do as a leader in healthcare is to encourage and support people to be brave so they can be their authentic-selves." Monique Carayol This week on The Business of Healthcare: What strategy and transformation is. How to be yourself in order to thrive. The importance of tenacity. How to mentor and support your team. How to listen to your organisation. Why business coaches can help guide you through your career. The importance of doing and being who you are and what you believe in. Connect with Monique Carayol: Monique on LinkedIn Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week's episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don't forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

In this episode, I share my perspective on what it feels like to deliver bad news. People in leadership positions go through this all the time, but their perspective is often not documented and it is just as hard to give bad news as it is to receive it. Join me as I share my planning and thought process on how to go about it. I share the questions I ask myself as I approach it. I talk about how to do it whether it's a formal conversation or chat over coffee, how I prepare and gather evidence and I talk about how to move on from it in a positive and constructive way. "It is just as tough to give bad news as it is to receive it." Tara Humphrey This week on The Business of Healthcare: My planning and thought process when giving bad news. How to raise the issue. What you can do to be prepared ahead of the conversation. How to look at your part in the problem. How to move forward once you've given the news. Looking at what you want to happen next. Connect with Tara: THC Primary Care https://www.thcprimarycare.co.uk/ Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Facebook Tara Humphrey on Instagram About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services. Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs. Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week's episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don't forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Catherine Blackaby is a Development Advisor, Facilitator and Coach, and part of NHS England Time 4 Care Faculty. She works with Primary Care, General Practices, Primary Care Networks to help them facilitate change in a meaningful and positive way. Catherine joins me this week to give an introduction into what quality improvement is, and to explain it in a simple way. She shares how quality improvement can facilitate meaningful change in a structured processed way. She talks about simple tools that you can use to help you embark on your quality improvement change project. And she shares her advice that if you want something different, you have to do something different. Time 4 Care has support available to those working in Primary Care, please contact Tara if you want to find out more. "Quality Improvement is about making sure that those changes that we want to make are effective." Catherine Blackaby This week on The Business of Healthcare: What quality improvement is in simple terms. How QI can help you and your project. What tools you can use to start your QI change project. How QI us about curiosity and not criticism. How to know when you need quality improvement. What a simple audit can really tell you. How to look at a problem differently to find a solution. Connect with Catherine Blackaby: Catherine on LinkedIn Catherine on Twitter Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week's episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don't forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Whether we are working from home, have had to stop working or something in between, lots of people have been looking to learn something new in this time. In this solo episode of The Business of Healthcare Podcast, I focus on making the most of what we already have rather than the new. Join me in a short but sweet episode, where I share my thoughts on the value of resources we already have. Text books from past education, training tips from previous jobs or notes from a training course – there is probably a wealth of information from our past experiences that we haven't fully utilised. Perhaps now is a great time to dust off old books and notes to make the most of the resources we already have. "There is something about going back to look at the tools you have already got that you don't utilise because there is still so much you can learn." Tara Humphrey This week on The Business of Healthcare: Making the most of what you already have. How we can learn from our past experiences. Look to books and information that we can re-learn. How old training or education can teach us new things. How reflecting on old notes can bring new insights to our projects today. Connect with Tara: THC Primary Care https://www.thcprimarycare.co.uk/ Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Facebook Tara Humphrey on Instagram Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week's episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don't forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Whether you have been part of a project that has ended, or more recently been affected by Coronavirus and your project has just stopped, here are some fundamental tips to consider when you find yourself in this position. In this solo episode of The Business of Healthcare Podcast, I share 5 core things to do when your project has stopped. I talk about how to communicate with your teams, how best to get organised but still remain visible. I also share how using this time can be a blessing in disguise, giving you essential processing time to evaluate and assess what areas could be better, so that if and when your project starts up again you are in the best, and if not better, position for your project to be a success. "When it's all systems go again, the project manager will be at the front steering the ship guiding everybody through on what they need to do in an organised manner." Tara Humphrey This week on The Business of Healthcare: How to communicate team expectations Why it is important to get organised. How to remain visible without bombarding others. Sharing work going on behind-the-scenes. How best to use this time to evaluate. The importance of a lessons log. What can you do to improve systems and processes. Why it is important to do what you can now to make your life easier. Connect with Tara: THC Primary Care https://www.thcprimarycare.co.uk/ Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week's episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don't forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Again, Tara joins Ben Gowland, the Director of Ockham Healthcare, on his podcast The General Practice Podcast. Tara, project management expert, supports the development of Primary Care Networks and GP Federations, and joins Ben again to discuss and reflect on the pandemic from a business and management perspective. This week Tara and Ben reflect on where they are up to in their own roles, within their own areas, with their focus shifting towards life after Covid-19 and more traditional priorities – but with the added benefit and experience of the best practice that has taken place during recent times. Introductions (0:14) Drive through immunisations (1:14) What has been happening in Tara's world? (2:35) Planning for life after Covid? (3:06) Considering new priorities in a GP Federation schedule (4:06) The Care Home challenge (4:56) Modelling a new Care Home scheme (5:47) Ben's experiences of aligning care homes to practices and PCNs (6:46) The network mindset (8:19) Tara and Ben discuss the PCN DES more broadly (9:14) Positive impacts as a result of the pandemic? (9:57) Building on the positives; opportunities for further partnership working (11:01) The theory of change and maintaining momentum (13:16) Th effect of crisis working (14:43) Learning lessons (15:27) What's next for Tara? (16:06) …and for Ben? (16:58) Connect with Ben Gowland: Ockham Healthcare The General Practice Podcast The Future of General Practice Twitter Email: ben@ockham.healthcare