The Business of Healthcare Podcast with Tara Humphrey

Rachael Crook is the Co-Founder and CEO of Lifted – who is a care provider that makes finding, organising, and managing care for your loved ones easier than ever, with industry leading technology. When Rachael's mum was diagnosed with dementia aged 56, she quit her job as a consultant to use her experiences of care and the power of technology to help others and make life better for families like hers. Rachael joins me this week to share her experiences of starting a health-tech company in social care. She talks about how they have built their team looking for complementary skills. She talks about the importance of empowering her team to step up and do their best work, and having a mission to power you through. And she shares how she uses her advantages to help others. "At McKinsey I gained an understanding of commercial acumen that I combined with my deep passion for social impact and putting those two things together allowed me to have the skills to make this business into a reality." Rachael Crook This week on The Business of Healthcare: How to build a complementary team. Recognising the age of your organisation. The importance of empowering others to step up. Seeking honest feedback and acting on it. Trusting your team to do their best work. Having a mission to power you through. Using your advantages to help others. Connect with Rachael Crook on: Lifted website Rachael on Twitter Rachael on Linkedin Rachael on Email: rachael@lifted.com Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week's episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don't forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

This episode will be particularly helpful to you if you are a Clinical Director working in a PCN. This episode will give you some tangible ways to use administrative support. Having hired in the past and recently recruited a new PA, I am sharing ways I use the support including financial support, creating project action logs and personal tasks. I also share how I work with my PA and how I treat it as a two-way relationship. I also touch on how important it is to define the role and job description before you hire. Having the right mindset is also crucial as your additions are an investment rather than an expense. "Value your administrative support. You could not do your job without them." Tara Humphrey This week on The Business of Healthcare: How to make the best use of your admin support. Tasks I get support with. Having the right mindset when recruiting. Making the right first impressions with an induction. The importance of a two-way relationship. Why you need to define the role and job description. Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services. Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs. Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week's episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don't forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Chima Olugh is an award-winning pharmacist, Primary Care Commissioning Manager, Author, Speaker and Community Leader. Chima was also voted as one of the most outstanding Nigerian healthcare professionals in the UK in 2019. Chima joins me today to talk about the importance of relationships – what does a good relationship look like and how do you practically build and nurture them? We talk about how he goes about increasing cultural competency with his colleagues and the importance of not quitting. And he shares the story of how he won the award he is most proud of. "As you go further along the road, when the road gets bumpy invest in a stronger seat-belt!" Chima Olugh This week on The Business of Healthcare: Who Chima Olugh is and his background. The importance of relationships. What a good relationship looks like. How to practically build and nurture relationships. Why he works with colleagues to increase cultural competencies. The importance of not quitting. The award Chima is most proud of. Connect with Chima Olugh on: Chima Olugh Website Chima's book 'A Warrior's Journey' Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week's episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don't forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

I often get approached by people because they would like to work with me, they have an opportunity for me or they are looking for some sort of partnership. And I find there are good ways and not so good ways those people go about asking me to work with them. In this episode, I share the best ways to approach others if you have a great opportunity for them. I share some commonly made mistakes. And I share some of things I do when searching out partnerships, that have worked for me in the past. "The best relationships are built on trust and honesty. So, lay your cards on the table. Anything you think your partnership needs to know; you should tell them." Tara Humphrey This week on The Business of Healthcare: The best ways to approach others. How to share your opportunities. Commonly made mistakes when seeking out partnerships. Tips on what has worked for me in the past. Advice on how to build and nurture relationships. Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services. Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs. Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week's episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don't forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Kris Maynard is the Founder, President and CEO of Glucose Revival, who are a medical technology company that make medical alert necklaces for people with type 1 diabetes. Kris is actually a Fire-fighter in his day job and is building his business in his own time for the love and the mission. Kris joins me today to share why he started Glucose Revival and how he is growing his business to help others. It is obvious there is nothing he wouldn't do to help those with diabetes, from giving advice to families, to travelling across the country to give help. He shares behind the scenes details of the learning curve of running a business from cash flow, innovation, research & development, partnerships and branding – all things Kris has had to learn as he goes. This is my first podcast recorded internationally, which I'm very excited about! The sound quality isn't perfect, but the content is, so listen in and let me know what you think! "I absolutely love the learning process; I love a team and I love people who are energised to want to help other diabetics as well." Kris Maynard This week on The Business of Healthcare: Who Glucose Revival are. The benefits of medical alert necklaces. How Kris supports people and families with Type 1 diabetes. Why Kris started Glucose Revival. The importance of doing something for the love and the mission. What goes on behind the scenes in the business. How Kris has had to learn about business as he goes. Connect with Kris on: Kris on Linkedin Glucose Revival website Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week's episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don't forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

This episode I give you a glimpse into life behind the scenes of The Business of Healthcare Podcast. I've been asked a couple of times how I edit it and how I decided on topics to cover so I thought why not create a podcast on how I create the podcast. I share the process I use for editing, recording and promoting the podcast, how I find guests to interview and how I decide on the topic for my solo episodes. I also share the all important question of why I started the podcast, and you'll be surprised to know it's an idea I've been sitting on for over 5 years. So tune in and listen to how I make The Business of Healthcare Podcast. "The podcast is a great way to make friends, for me to increase my understanding of the sector, it helps me with my clients and it's a great way to build your network." Tara Humphrey This week on The Business of Healthcare: Why I started the Business of Healthcare Podcast The process I use to edit and record the podcast. How I find guests to interview. How I decide on topics for my solo episodes. The channels I use to promote the podcast. Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services. Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs. Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week's episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don't forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Dr Mohan Sekeram is the Regional Clinical Lead for Person-Centred Care for the RCGP. He is a London Deanery Trainer; is the Locality Lead for East Merton CCG and he is a GP Partner. Mohan's work has set the gold standard for social prescribing and introducing Link Workers to primary care. Mohan joins me today to talk about social prescribing. He shares what the difference is between social prescribing and link workers, what social prescribing is and the evidence of the effectiveness of social prescribing. He talks about why we should ask patients 'what matters to you?' rather than 'what is the matter with you?' He also shares how important it is to make the time to implement initiatives that bring patients, communities, and the practice together. "Why medicalise all these problems when in fact actually you need a non-medical solution and getting to the root cause of the issue by being person-centred will help us get the right outcome." Dr Mohan Sekeram This week on The Business of Healthcare: What social prescribing is. The difference between social prescribing and link workers. The effectiveness of social prescribing. The importance of asking 'what matters to you?' How to make time to implement initiatives for patients, communities, and staff. Connect with Dr Mohan Sekeram on: Mohan on Twitter Mohan on Instagram Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week's episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don't forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Working with clients this week I realised they were using the word 'hope' a lot. In this podcast episode I share how we can take action instead of 'hoping'. I share how it's important to make concrete plans, put actions in place, make sure communications are in place in order to mitigate the things we don't want to happen. This week I also talk about the importance of language, especially when we talk about ourselves. Being positive and using positive language without putting ourselves down saying 'I am just…' will help us all go far – me included. "Having time to think, time to talk uninterrupted is really, really powerful. You then have to act on what is being said." Tara Humphrey This week on The Business of Healthcare: Why we should reduce using the word 'hope'. How to take action instead of hoping. The importance of listening, talking and thinking uninterrupted. Putting actions in place to mitigate risks. The importance of language in communications. Why we should use positive language about ourselves. Why we should stop using the word 'just'. Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services. Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs. Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week's episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don't forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Jane Vance is a Pharmacy Technician and a Trainer for Dispex. Jane has a wealth of knowledge about dispensing practices and has come on the podcast to share with me exactly how dispensing practices work. Jane joins me to share how dispensing practices are like running a business within a business. She talks about the nurse-led culture of her practice, the impact Covid-19 has had on her practice and dispensing and the 'new normal' now her practice doors are closed but the practice is open. "It's a very difficult time with Covid-19. You go from one minute being a very open practice and people are wandering in and having a chat to being totally closed. And we don't know how long it's going to last." Jane Vance This week on The Business of Healthcare: How dispensing General Practices work. The culture of Janes Practice. How it's like running a business within a business. The impact of Covid-19 on Janes Practice. The 'new normal' How her Practice is operating now because of Covid-19. The difference between a Pharmacist and a Pharmacist Technician. Connect with Jane Vance on: Dispex website: http://www.dispex.net/ Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week's episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don't forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.

Sharing my best bits of my week and the lessons I've learnt – in this episode I talk about a great book to help you get to know your strengths and weaknesses. I share how important it is to sometimes say 'no' and it's also ok if someone says 'no' to you. And I also talk about the importance of friends and making sure we make time for them. "Sometimes people are going to say no to you, it's ok. You don't have to doubt yourself or beat yourself up about it because they don't have the budget. They aren't your ideal customer." Tara Humphrey This week on The Business of Healthcare: The benefits of getting to know yourself. Knowing your strengths and weaknesses. The importance of sometimes saying no. How to take it if someone says no to you. Making time for friends. Connect with Tara: The Business of Healthcare Scholarship THC Primary Care Tara Humphrey on Linkedin Tara Humphrey on Twitter Tara Humphrey on Instagram About Tara Humphrey Tara Humphrey is the founder of THC Primary Care, a leading healthcare consultancy specialising in workforce transformation. Tara and her team also work with GP federations supporting the implementation of clinical services. Tara has over 20 years of project management and business development experience across the private and public sector and has an MBA in Leadership and Management in Healthcare, is published in the London Journal of Primary Care and is the author of over 150 blogs. Improving the Business of Healthcare – One Episode at a Time Thanks for tuning into this week's episode of the Business of Healthcare Podcast with your host, Tara Humphrey. If you enjoyed this episode, head over to Apple Podcasts to subscribe, leave your honest review, and share your favourite episodes on social media. Don't forget to visit our website and follow us on LinkedIn and Twitter for more great content and information to improve your healthcare organisation.