

Innovation in Compliance with Tom Fox
Thomas Fox
Innovation in compliance brings you interviews with industry leading experts who are changing the way practitioners approach compliance. Host Tom Fox, the Compliance Evangelist and Voice of Compliance is driving the conversation about compliance into the 2020s and beyond with his focus on innovations for the compliance practitioner and the compliance profession. If you want to learn how to bring business solutions to compliance problems to more fully operationalize compliance, this is the podcast for you.
Episodes
Mentioned books

Dec 5, 2023 • 23min
Ann Gynn on Building an Audience: The Content Entrepreneur
Innovation comes in many areas and compliance professionals need to not only be ready for it but embrace it. One of those areas is telehealth and telemedicine. My guest in this episode is Ann Gynn, a content creator specialist.Ann Gynn is a seasoned content entrepreneur with a rich journalism, marketing, and public relations background, currently serving as the editor at The Tilt and the Creator Content Entrepreneur Expo (CEX). Gynn's perspective on "content entrepreneurship: balancing creation and business operations" is rooted in her belief that content entrepreneurs can build their audience and run their own media companies, independent of traditional mainstream media outlets.She emphasizes the importance of creating content and focusing on the business side of entrepreneurship, such as marketing, growing an audience, and monetizing the content. Gynn believes that many content creators make the mistake of spending too much time on content creation and not enough on marketing and business operations, and she offers resources and services through The Tilt to help them navigate and succeed in this aspect. Join Tom Fox and Ann Gynn on this episode of the Innovation in Compliance podcast to delve deeper into this topic.Key Highlights
Building an Audience: The Content Entrepreneur
Maximizing Success Through Business Savvy
Neglecting Business Side: Key Content Entrepreneurship Mistakes
The Knowledge-Based Content Entrepreneur Expo (CEX)
Resources:Ann Gynn on LinkedInG Force CommunicationsThe TiltContent Entrepreneur’s Expo TomInstagramFacebookYouTubeTwitterLinkedIn

Nov 28, 2023 • 35min
Igor Volovich on Moving Towards Data - Driven, Risk - Based Compliance
Innovation comes in many areas and compliance professionals need to not only be ready for it but embrace it. One of those areas is telehealth and telemedicine. My guest in this episode is Igor Volovich, the Vice President of Compliance Strategy at Qmulos. This podcast is sponsored by Qmulos.Igor Volovich brings a unique perspective to the table regarding the importance of executive accountability and proactive risk governance in cybersecurity. Volovich emphasizes the crucial role that executives play in ensuring compliance, controls, and security posture decisions, and criticizes the current model of firing and hiring Chief Information Security Officers as ineffective. He believes that risk governance should be a holistic business function, rather than separate departments handling different types of risks, and encourages boards of directors to question and challenge reports on compliance and risk posture. Drawing from his extensive experience and deep understanding of the field, Volovich advocates for a real-time convergence of compliance, security, and risk management. Join Tom Fox and Igor Volovich on this episode of the Innovation in Compliance podcast to delve deeper into these insights.Key Highlights:
Maintaining Compliance Integrity through Executive Accountability
Misrepresentation of Compliance in Penn State
Moving Towards Data-Driven, Risk-Based Compliance
Data-Driven Risk Management for True Compliance
Incentivized Whistleblowing and Cybersecurity Accountability
Elevating Risk Governance for Effective Cybersecurity
Real-Time Compliance and Data-Driven Automation
Resources:Igor Volovich on LinkedInQmulosTomInstagramFacebookYouTubeTwitterLinkedIn

Nov 17, 2023 • 13min
The Future of Communication in Financial Compliance: Part 5 – Human Compliance
This week, I have a special five-part podcast series sponsored by Verint on the Future of Communication in Financial Compliance. My guest in this series is Phil Fry, VP and GTM of Financial Compliance Strategy at Verint. Over this series, we will take a deep dive into the current status of communications in financial institutions, how to be or not be compliant, analysis and insight into the area, and how to avoid accentuating the negative and the human element in compliance. In this fifth and final podcast, we look down the road of financial institution communications compliance.Phil Fry, the VP and General Manager of Financial Compliance Strategies at Verint, brings over forty years of experience in the financial compliance industry and a deep understanding of the challenges financial firms face in adhering to regulations amidst evolving communication modes. He has a rich background in supporting a global trading floor, giving him a unique perspective on data loss and compliance challenges. His perspective on “human-centric compliance in the era of AI and digitalization” is shaped by his belief in focusing on individuals and their communications rather than separate communication tools.He advocates for strategic alignment between vendors, compliance teams, and technology, emphasizing the need for data completeness, integrity, and control in compliance communications platforms. Fry sees the potential of generative AI and machine learning in simplifying compliance processes but also acknowledges the complexity of managing and monitoring policies in the digital age. Join Tom Fox and Phil Fry as they delve deeper into these topics on this final episode of the Future of Communication podcast.Key Highlights:
The Importance of Individual Communication in Compliance
Creating a Sustainable Compliance Environment with Technology
Leveraging Technology for Streamlined Compliance
Resources:Phil Fry on LinkedInFor More Information check out Verint.

Nov 16, 2023 • 11min
The Future of Communication in Financial Compliance: Part 4 – Accentuate the Negative?
This week, I have a special five-part podcast series sponsored by Verint on the Future of Communication in Financial Compliance. My guest in this series is Phil Fry, VP and GTM of Financial Compliance Strategy at Verint. Over this series, we will take a deep dive into the current status of communications in financial institutions, how to be or not be compliant, analysis and insight into the area, and how to avoid accentuating the negative and the human element in compliance. In this fourth podcast, we ask if you must accentuate the negative.Phil Fry, the VP and General Manager of Financial Compliance Strategies at Verint, brings over forty years of experience in the financial compliance industry and a deep understanding of the challenges financial firms face in adhering to regulations amidst evolving communication modes. He specializes in the voice regulatory compliance capture world, particularly emphasizing the financial industry. He firmly believes in the importance of data quality in financial industry compliance, stressing the need to capture and record all trade-related communications, regardless of the time, place, or platform they occur on.Fry argues that incomplete or missing data can hinder compliance efforts and investigations and that it is crucial to identify and categorize any gaps in the data to reduce false positives and improve trade surveillance. He also discusses the importance of linking conversations to gain insights into communication patterns and improve investigations. His extensive experience in the field shapes Fry’s perspective, and he is dedicated to solving legacy issues related to third-party identification and linking conversations together for improved investigations. Join Tom Fox and Phil Fry on this episode of the Future of Communications podcast as they delve deeper into the importance of data quality in financial industry compliance.Key Highlights:
Data Gaps and Communication Patterns in Finance
Biometric Speaker Detection and Analysis
Data Quality: The Key to Reliable Analysis
Resources:Phil Fry on LinkedInFor More Information check out Verint.

Nov 15, 2023 • 13min
The Future of Communication in Financial Compliance: Part 3 - Data Analysis and Insight
This week, I have a special five-part podcast series sponsored by Verint on the Future of Communication in Financial Compliance. My guest in this series is Phil Fry, VP and GTM of Financial Compliance Strategy at Verint. Over this series, we will take a deep dive into the current status of communications in financial institutions, how to be or not be compliant, analysis and insight into the area, and how to avoid accentuating the negative and the human element in compliance. In this third podcast, we take a deep dive into data analysis and insights.Phil Fry, the VP and General Manager of Financial Compliance Strategies at Verint, brings over forty years of experience in the financial compliance industry and a deep understanding of the challenges financial firms face in adhering to regulations amidst evolving communication modes. He specializes in enhancing surveillance systems through data analysis and risk management. His perspective on this topic is shaped by his commitment to bridging the gap between what is captured and what is perceived to be captured, with a focus on proactive compliance.Fry believes that surveillance teams can make proactive and smarter decisions by utilizing early analytics and risk analysis on captured data, focusing on high-risk conversations. He also emphasizes incorporating additional metadata points, such as time, geography, and communication patterns, to enhance surveillance capabilities. Fry’s initiatives, which include plans to add emotion detection and real-time call translation capabilities, aim to provide valuable data and insights to various corporate disciplines. Join Tom Fox and Phil Fry on this episode of the Future of Communications podcast to learn more about his innovative approach to improving surveillance systems.Key Highlights:
Bridging the Gap: Pre-surveillance Insights
Improving Surveillance Efficiency through Data Analysis
Uncovering Valuable Intelligence from Spoken Interactions
Resources:Phil Fry on LinkedInFor More Information check out Verint.

Nov 14, 2023 • 12min
The Future of Communication in Financial Compliance: Part 2 – To Be or Not To Be Compliant
This week, I have a special five-part podcast series sponsored by Verint on the Future of Communication in Financial Compliance. My guest in this series is Phil Fry, VP and GTM of Financial Compliance Strategy at Verint. Over this series, we will take a deep dive into the current status of communications in financial institutions, how to be or not be compliant, analysis and insight into the area, and how to avoid accentuating the negative and the human element in compliance. In this second podcast, we consider how to be compliant.Phil Fry, the VP and General Manager of Financial Compliance Strategies at Verint, brings over forty years of experience in the financial compliance industry and a deep understanding of the challenges financial firms face in adhering to regulations amidst evolving communication modes. He believes the shift towards these models has increased the need for digital compliance solutions, as communication and collaboration have become predominantly digital.Fry emphasizes the importance of capturing data from Unified Communications (UC) tools and enhancing them with AI-based features to support businesses in maintaining compliance. He introduces the concept of “human compliance,” which involves monitoring a regulated user’s interactions across channels and locations to prevent misconduct. Fry’s perspective is shaped by his experience at Verint, where he saw the company’s investment in AI technology to enhance compliance features. Join Tom Fox and Phil Fry on this episode of the Future of Communications podcast to learn more about the need for comprehensive and proactive digital compliance solutions in the context of hybrid work models.Key Highlights:
The Impact of Hybrid Working on Business and Compliance
Revolutionizing Communication Capture in the Digital Age
Verint’s Comprehensive Financial Markets Website
Resources:Phil Fry on LinkedInFor More Information check out Verint.

Nov 13, 2023 • 11min
The Future of Communication in Financial Compliance: Part 1 – Current Status
This week, I have a special five-part podcast series sponsored by Verint on the Future of Communication in Financial Compliance. My guest in this series is Phil Fry, VP and GTM of Financial Compliance Strategy at Verint. Over this series, we will take a deep dive into the current status of communications in financial institutions, how to be or not be compliant, analysis and insight into the area, and how to avoid accentuating the negative and the human element in compliance. This first podcast considers the current communications status in financial institutions.Phil Fry, the VP and General Manager of Financial Compliance Strategies at Verint, brings over forty years of experience in the financial compliance industry and a deep understanding of the challenges financial firms face in adhering to regulations amidst evolving communication modes. Fry’s perspective on “adapting financial compliance solutions to evolving communication modes” is shaped by the significant transformations in the financial compliance environment due to factors such as COVID, hybrid working, and the adoption of Generative AI.Fry acknowledges the complexities of using different communication modes and the increasing challenges for compliance solutions to keep pace. Phil emphasizes the need for a holistic compliance solution to capture the entire communications environment and highlights Verint’s pioneering efforts in utilizing generative AI-driven transcription, communications, pre-surveillance, and speech analytics capabilities. Join Tom Fox and Phil Fry on this episode of the Future of Communication podcast as they delve deeper into this topic.Key Highlights:
Transforming Financial Compliance in the Digital Age
Verint’s Holistic Compliance Solution for Financial Institutions
Regulatory Fines and Compliance Solutions
Resources:Phil Fry on LinkedInFor More Information check out Verint.

Nov 7, 2023 • 22min
Jamie Hoyle on Finding the Needle in a Haystack for Communications Compliance
Innovation comes in many forms, and compliance professionals need to not only be ready for it but also embrace it. One of those areas is financial services communications compliance. My guest in this episode is Jamie Hoyle, VP of Product at MirrorWeb Jamie Hoyle is a seasoned software engineer and technology executive with a strong background in compliance and communication surveillance. He currently serves as the VP of Product at MirrorWeb, where he leverages his expertise in capturing and utilizing metadata from native APIs and platforms to provide valuable business intelligence in communication surveillance.Jamie’s perspective on the topic of “MirrorWeb: a surveillance platform for digital communication compliance” is that communications compliance is a crucial aspect of regulatory enforcement actions, which are only increasing. He emphasizes the importance of capturing insights from emerging platforms and technologies and scaling these surveillance platforms to meet the requirements of both regulated and non-regulated businesses. Join Tom Fox and Jamie Hoyle on this episode of the Innovation in Compliance podcast to learn more about Jamie’s insights and experiences.Key Highlights:
Insightful Compliance Solutions for Digital Communications
The "Needle in a Haystack" of Communications Compliance
The Rise of Individual Accountability in Compliance
Communications Surveillance and Compliance Solutions
Resources:Jamie Hoyle on LinkedInMirrorWeb TomInstagramFacebookYouTubeTwitterLinkedIn

Oct 31, 2023 • 34min
David CM Carter on Unlocking Your Ultimate Potential through the Entelechy Academy
Innovation comes in many areas, and compliance professionals need to not only be ready for it but embrace it. One of those areas is telehealth and telemedicine. My guest in this episode is David CM Carter, founder of the Entelechy Academy.David Carter is a seasoned entrepreneur and business expert with a diverse background in corporate finance and investment banking. He has worked in seven different countries over ten years, owned and operated golf and country clubs, and authored a book published in 138 countries. Carter's perspective on Entelechy Academy's approach to personalized professional development is that it democratizes the mentoring and coaching services previously only available to a select few.He sees the academy as his legacy project, combining all his career experiences into one final endeavor focusing on character development to help individuals achieve their full potential. Carter emphasizes the importance of return on investment and offers a transformative phase that includes ongoing data analytics, expert facilitation, and personalized learning journeys. Join Tom Fox and David Carter on this episode of the Innovation in Compliance podcast to learn more about his unique perspective.Key Highlights:
Unlocking Your Ultimate Potential through the Entelechy Academy
Character Competence and Workforce Engagement
360 Degree Feedback and Personalized Development Insights
Optimizing Performance and Productivity with AI
Building a Character-Driven Workforce for Success
Transformative Writing Journey: From Surgery to Worldwide Publication
Resources:David CM Carter on LinkedInEntelechy Academy TomInstagramFacebookYouTubeTwitterLinkedIn

Oct 17, 2023 • 24min
Tyler Barron on Streamlining Banking Compliance
Innovation comes in many areas, and compliance professionals must be ready for and embrace it. One of those areas is telehealth and telemedicine. My guest in this episode is Tyler Barron, Chief Revenue Officer at Encapture, who visits with me about innovation in banking compliance.Encapture is a machine learning platform streamlining back-office processes for banks and lenders, particularly compliance and data reporting. Using document automation and machine learning, Encapture improves efficiency and reduces risk in the document lifecycle. The platform ensures accurate data submission to regulatory authorities and provides audit trails for regulatory purposes. Internal referrals are a powerful marketing tool that allows for an easier transition into becoming an approved supplier. The future of banking compliance lies in bringing intentional insight and value to financial institutions. Encapture aims to deliver year-over-year value and be seen as mission-critical to its client’s businesses. With increasing regulatory pressure, the need for efficient technologies like Encapture’s will continue to grow.
Encapture: Streamlining Document Lifecycle
Encapture platform: Providing audit trails for compliance
Internal Referrals
The Future of Banking Compliance
Simplifying Compliance for Banks
ResourcesTyler Barron on LinkedInEnCaptureTom FoxThreadsInstagramFacebookYouTubeTwitterLinkedIn


