Business of Tech: Daily 10-Minute IT Services Insights

MSP Radio
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Aug 28, 2024 • 12min

AI in Patch Management, Chatbots, Cloud Spending, and Windows Control Panel

The episode begins with a focus on AI-based patch management solutions, highlighting leading vendors like Automox, Flexera, and Kaseya. The discussion delves into how AI and ML-driven patch management can provide real-time risk assessments, helping prioritize critical patches and enhance cybersecurity measures.The episode then shifts to the evolving landscape of cloud infrastructure driven by generative AI advancements. The transcript reveals insights from an IBM study, indicating concerns among tech executives about infrastructure readiness for AI demands. Additionally, the discussion touches on the challenges faced by businesses in adopting AI quickly and effectively, with a prediction that 13% of businesses will adopt AI in the next three to four years.A significant development highlighted in the episode is the introduction of ChatIT by Commonwealth Bank, an AI-powered IT support chatbot built on Azure services. The chatbot, accessible via Microsoft Teams, boasts an impressive average response time of 14 seconds and over 13,000 employee interactions. This innovation streamlines IT troubleshooting, integrates with the bank's knowledge base, and hints at future enhancements to improve user experience and efficiency.The episode concludes with updates on technology advancements, including Broadcom's launch of VMware Cloud Foundation 9 and Microsoft's decision to phase out the Windows Control Panel in favor of the Settings app. The discussion emphasizes the importance of understanding Azure's true cloud consumption revenue and the implications of AI tools like Amazon Q on software development tasks. Overall, the episode provides valuable insights into the intersection of AI, cloud computing, and IT service delivery in the evolving tech landscape. Four things to know today 00:00 GigaOm Report Highlights Top AI-Based Patch Management Solutions, Featuring Automox, Flexera, and Kaseya04:49 Commonwealth Bank Launches ChatIT, AI-Powered IT Support Bot on Azure, Achieves 14-Second Response Times07:11 Windows Control Panel to Be Phased Out in Favor of Modern Settings App, Microsoft Confirms08:25 Microsoft's New Reporting Strategy Aims to Clarify Azure's True Cloud Consumption Revenue  Supported by: https://getthread.com/mspradio/https://www.huntress.com/mspradio/     💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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Aug 27, 2024 • 13min

FTC Non-Compete Bans, US Sues Georgia Tech, Microsoft Endpoint Security Summit, and Vulnerabilities

Firstly, a federal judge in Texas halted the FTC's nationwide ban on non-compete agreements, sparking legal uncertainty and potential appeals in other states. The episode emphasized the importance of using non-competes strategically, especially for specific employees rather than implementing blanket policies. Additionally, the National Labor Relations Board is examining whether restricted covenants violate labor laws, indicating a potential shift in regulatory perspectives on non-competes.The episode also discussed the release of the second draft of NIST's Digital Identity Guidelines, focusing on enhancing digital identity and anti-fraud measures. The guidelines aim to strike a balance between secure online access and in-person verification, with a particular emphasis on mobile driver's licenses and online passkeys. Stakeholders have until October 7th to provide feedback on the draft, showcasing a collaborative approach to improving digital identity practices.Furthermore, the episode delved into cybersecurity compliance failures at Georgia Tech, where a lab allegedly did not follow required security protocols, leading to a lawsuit from the U.S. government. The case highlighted the importance of adhering to security standards, especially in sensitive research environments. Additionally, charges against an individual aiding North Korea in hiring IT workers using stolen identities underscored the ongoing threats posed by malicious actors in the cybersecurity landscape.Lastly, the episode touched on Microsoft's upcoming Windows Endpoint Security Ecosystem Summit, where discussions on improving Windows security with partners like CrowdStrike will take place. The summit aims to address kernel access issues, enhance resiliency, and establish best practices for safe deployment. The episode emphasized the significance of transparency and collaboration between vendors, customers, and government entities in addressing cybersecurity challenges and ensuring effective security measures. Four things to know today00:00 Federal Judge Halts FTC's Noncompete Ban, Increasing Legal Uncertainty Over Nationwide Restrictions03:30 U.S. Government Sues Georgia Tech for Cybersecurity Compliance Failures in High-Profile Lab CasE06:13 Microsoft to Host Windows Endpoint Security Summit with CrowdStrike and Partners to Address Device Vulnerabilities07:16 SolarWinds Faces New Security Crisis with Hardcoded Credentials Flaw; Urgent Patch Issued for Web Help Desk Supported by:  https://www.coreview.com/msp/     💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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Aug 26, 2024 • 12min

Revised Jobs Data, AI Investments, Remote Work Trends, and Supply Chain Woes

Revised U.S. job growth data highlights a significant loss of 818,000 jobs as remote work stabilizes. The rise of AI is set to transform over 92% of tech roles, raising the need for upskilling in AI ethics and machine learning. Remote work satisfaction remains high, as organizations adapt to hybrid models. Meanwhile, supply chain challenges linger post-pandemic, as companies navigate complex inventory dynamics. The discussion emphasizes the intersection of technology, human expertise, and ongoing adjustments in the workforce.
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Aug 25, 2024 • 27min

Global Talent Management Strategies for International Recruiting in Today's Market w Jonathan Romley

Dave Sobel is joined by Jonathan Romley to discuss the state of hiring and international recruiting in the tech industry. They delve into the challenges companies face in maintaining operational efficiency while dealing with rising salary costs and a competitive job market. The conversation highlights the potential impact of a second wave of resignations and the need for companies to adapt their hiring strategies to attract and retain top talent.Jonathan Romley shares insights on proactive talent sourcing strategies that focus on engaging potential candidates rather than relying on traditional job postings. By understanding the characteristics and values that appeal to candidates, companies can effectively target and recruit individuals who align with their organizational culture and goals. Romley emphasizes the importance of building a compelling employer value proposition to attract the right talent.The discussion explores untapped talent markets beyond the commonly targeted regions like India and the Philippines. Romley identifies Latin America, Africa, Albania, and Georgia as emerging markets with potential for sourcing tech talent. He emphasizes the need for companies to consider factors such as time zone differences, political risks, and cost savings when expanding their talent pool globally. The episode concludes with insights on how companies can navigate the challenges of international recruiting to build diverse and skilled teams. Supported by:  https://getthread.com/mspradio/   💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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Aug 23, 2024 • 35min

SaaS Maturity, AI Hype, and Pricing Models with Ryan Morris and Seth Robinson

Dave Sobel is joined by analysts Ryan Morris and Seth Robinson to discuss the current state of the SaaS industry, the challenges with pricing models, and the impact of AI on the market. The analysts delve into the maturing nature of SaaS, highlighting the importance of demonstrating value to customers and the need for a shift towards outcome-based pricing models. They also explore the evolving landscape of AI and its potential to disrupt traditional pricing structures in the SaaS world. The conversation shifts towards the challenges of managing cloud spend and the need for companies to optimize their software code and implement chargeback processes effectively. The analysts emphasize the importance of educating customers and providing tangible value to ensure long-term success in the SaaS market. They also discuss the evolving net retention rates in the software industry and the implications for growth and customer retention. As the discussion delves into the role of AI in pricing models, the analysts explore the concept of per seat pricing and its limitations in the AI-driven landscape. They predict a shift towards consumption-based pricing models and emphasize the need for a focus on outcomes rather than inputs. The conversation concludes with a reflection on the potential for an AI bubble and the natural hype cycle that emerging technologies go through, highlighting the importance of delivering real value to users amidst market fluctuations.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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Aug 22, 2024 • 13min

Generative AI, Microsoft Updates, Gen Z Consulting Dilemma, AI Overbuilding, Vision Pro Review

Generative AI is currently facing a downturn, with Gartner placing it at the peak of inflated expectations and urging organizations to assess ROI and maturity before deployment. The hype cycle identifies four emerging technology themes, including autonomous AI, total experience, and human-centric security. Despite projections of generative AI accounting for over 40% of the total AI industry market size by 2030, concerns about profitability due to high development costs remain. However, RBC analysts anticipate that revenue from AI-powered software could still increase, potentially offsetting lower profit margins.Microsoft issues warnings to partners regarding API migration deadlines and the implementation of multi-factor authentication for Azure customers. The company also updates its services agreement, emphasizing that AI services are not substitutes for professional advice and outlining data extraction restrictions. Additionally, Microsoft announces the return of the Windows Recall AI feature in October for Windows Insider users after addressing security concerns. The feature, which captures screenshots at short intervals, will prioritize security as a top priority.Consulting firms are facing a dilemma with Gen Z consultants viewing consulting as a temporary stepping stone rather than a long-term career due to high-pressure work environments and a desire for more meaningful engagement. The shift in focus from benefits to work-life balance reflects a broader trend among this generation prioritizing personal passion in their careers. Meanwhile, major tech companies are making significant capital investments in AI infrastructure, potentially leading to an overbuilding trend. While the risk of overbuilding is acknowledged, companies prioritize avoiding underinvestment, with concentrated investments among a few major players mitigating some risks.The Apple Vision Pro, after six months, is primarily seen as a VR headset with limited AR capabilities, excelling in entertainment but facing drawbacks such as weight, comfort, and high price. Developer investment remains low, and widespread adoption remains uncertain, despite influencing competitors to reconsider their strategies. The episode also highlights the importance of building career paths in consulting and the challenges faced by head-mounted devices in becoming mainstream. Overall, the episode delves into the current state of generative AI, Microsoft's updates and warnings, consulting industry trends, and the impact of major tech companies' investments in AI infrastructure. Four things to know today00:00 Generative AI Nears the Trough of Disillusionment: Gartner Warns of ROI and Maturity Challenges04:30 Microsoft Sets September 30 Deadline for API Migration and Updates Services Agreement for 202406:18 Windows Recall AI Feature Returns: Microsoft Prepares October Preview After Security Delays07:42 Consulting’s Gen Z Dilemma: Is the Industry Losing Its Long-Term Appeal? Supported by:  https://www.huntress.com/mspradio/https://www.coreview.com/msp   💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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Aug 21, 2024 • 12min

AI in Law, Insurance, more; Zoom goes 1M for Webinar, OpenAI Moves, AMD vs NVIDIA

AI continues to make waves across various industries, with the American Bar Association issuing ethical guidelines for lawyers using generative AI tools. The importance of competence, confidentiality, and client communication is emphasized, highlighting the need for responsible AI adoption. In the insurance sector, AI integration is on the rise, offering benefits such as improved claims processing and fraud detection. However, challenges like organizational resistance and technical complexity hinder widespread adoption.In other AI applications, Verizon leverages AI technology to prevent accidental cuts to fiber internet lines, while researchers at the University of Exeter develop VespAI to combat invasive hornets threatening British honeybees. AI's integration into manufacturing, distribution, and warehousing is enhancing productivity and profitability, with key areas of deployment including robotics and the Internet of Things. Additionally, AI is significantly aiding entrepreneurs in launching new businesses by enhancing efficiency in tasks like marketing and customer recruitment.OpenAI partners with Conde Nast to enhance content discovery through its search GPT prototype, addressing concerns of a potential AI bubble burst. The introduction of fine-tuning capabilities for the GPT-4.0 model allows developers to customize it for specific applications, showcasing the versatility and performance enhancements of AI technology. Zoom unveils a webinar capability for up to 1 million participants, responding to rising political demand, while Microsoft launches a unified Teams app for seamless account switching.In the tech industry, AMD's acquisition of ZT Systems for $4.9 billion aims to enhance its AI capabilities and compete with NVIDIA in the AI tech infrastructure space. This strategic move underscores the growing importance of AI in shaping the competitive landscape of tech giants. As AI continues to evolve and impact various sectors, the episode highlights the need for responsible AI governance and the potential transformation AI tools can bring to businesses and startups. Four things to know today00:00 AI in Action: From Law Firms to Insurance and Beyond 05:43 OpenAI Partners with Condé Nast to Boost Content Discovery Amid AI Bubble Concerns07:04 Zoom Unveils Webinar Capability for 1 Million Participants Amid Rising Political Demand09:00 AMD vs. Nvidia: How the ZT Systems Acquisition Could Alter the AI Infrastructure Landscape  Supported by:  https://www.huntress.com/mspradio/  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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Aug 20, 2024 • 9min

NPD Massive Data Breach, Pentagon's CMMC Rules, Apple Opens NFC, and Ransomware Surge

A massive data breach at National Public Data exposed billions of records and raised concerns about data aggregation risks. The breach, believed to be caused by a third-party hacker, leaked personal information like names and social security numbers, prompting individuals to monitor their credit reports for any suspicious activity.The second topic covers vulnerabilities found in Microsoft Azure's AI Health Bot service, which could allow for privilege escalation and access to cross-tenant resources. This highlights the importance of secure development practices in AI, especially in sectors like healthcare that are prime targets for cybercriminals. Additionally, a new ransomware group called Hunters International is targeting IT workers with a malware called Sharp Rhino, posing significant risks to organizations.The Pentagon has proposed CMMC rules for contractors, incorporating Cybersecurity Maturity Model Certification requirements into the contracting process. Contractors will need to self-assess or obtain third-party certification based on data sensitivity, with compliance required at the time of contract award. ConnectWise has committed to assisting providers in achieving CMMC Level 2 compliance by 2025, emphasizing the need for coordination between providers and vendors in meeting compliance standards.Lastly, Apple has opened NFC access to third-party developers in iOS 18.1, allowing them to utilize the iPhone's secure element for various applications like payments, transit fares, and IDs. This decision follows a legal agreement with European commissioners to comply with EU regulations. By expanding NFC technology on its devices, Apple is creating new opportunities for developers to deliver solutions to customers, enhancing the device's functionality and potential use cases. Three things to know today00:00 Massive Data Breach at National Public Data Exposes Billions of Records, Highlights Risks of Data Aggregation04:32 Pentagon Proposes CMMC Rules for Contractors; ConnectWise Supports MSPs in Achieving Compliance06:20 Apple Complies with EU Regulations, Grants NFC Secure Element Access to Developers in iOS 18.1  Supported by:  https://trinitycyber.com/msp4/    💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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Aug 19, 2024 • 10min

Inflation Eases, Cisco Layoffs, MSP Demand, Jamf-Microsoft Deal, and AI Growth

The episode begins with a focus on the easing inflation rate, which has shifted the Federal Reserve's attention towards the labor market amidst a surge in mortgage applications. The report highlights the increasing demand for managed services, particularly among small and medium-sized businesses lacking in-house IT support.Cisco's announcement of laying off 6,000 employees as part of a restructuring plan centered on AI and security is discussed next. This move reflects the company's strategic shift towards faster-growing areas within the tech industry. Additionally, the collaboration between Jamf and Microsoft is highlighted, showcasing a partnership aimed at enhancing Apple device management and cybersecurity for Microsoft-based organizations through the Azure Marketplace.The episode delves into consumer sentiment and corporate activism, noting a decline in the percentage of Americans wanting companies to take public stances on political issues. This shift in sentiment may impact businesses as they navigate the upcoming U.S. election and consider the implications of engaging in political commentary. The discussion emphasizes the importance of focusing on positive economic news and steering clear of potential political risks.The episode concludes by touching on the increasing adoption of AI-capable PCs and the potential growth in demand for supporting services in AI integration, security, and optimization. The tech industry's anticipation of higher IT budgets in 2025, driven by AI and modernization efforts, is also highlighted.  Four things to know today00:00 Inflation Eases as CPI Rises 2.9%, Shifting Fed Focus to Labor Market Amid Surging Mortgage Applications03:34 IDC Report Highlights MSPs' Vital Role as 40% of U.S. SMBs Lack In-House IT, Driving Demand for Managed Services06:03 Cisco to Lay Off 6,000 Employees in Restructuring Focused on AI and Security Growth06:58 Jamf and Microsoft Deepen Collaboration: Apple Device Management Solutions Coming to Azure Marketplace  Supported by:  https://www.coreview.com/msp/https://www.huntress.com/mspradio/     💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.
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Aug 17, 2024 • 35min

Navigating the Volatile IT Market: AI, Consulting, and Private Equity Insights with Marcus Olsen

When Marcus Olson, CEO of Pliancy, returned to the Business of Tech Lounge, he discussed the evolution of his business model over the past two years. Despite facing volatility in the economy, particularly in the biotech, venture capital, and private equity sectors, Olson emphasized the importance of a consultative approach in building relationships with clients. He highlighted the challenges of managing a diverse team with varying reactions to market conditions, emphasizing the need for trust and rapport in client interactions.Olson also shared insights on the impact of AI in the industry, noting the potential for AI to enhance operational efficiency, particularly in areas like ticketing, routing, and resource planning. While acknowledging the curiosity around AI among clients, he emphasized the importance of addressing concerns related to compliance and security when implementing AI solutions. By focusing on using AI to improve internal processes and decision-making, Olson highlighted the value of leveraging technology to drive business outcomes.The conversation shifted to the broader economic landscape, with Olson expressing the difficulty of navigating the current market conditions. He highlighted the challenges of interpreting economic data and managing expectations among employees and clients amidst ongoing uncertainty. Despite the complexities of the current economic environment, Olson underscored the importance of adaptability and resilience in responding to changing market dynamics.  💼 All Our SponsorsSupport the vendors who support the show:👉 https://businessof.tech/sponsors/ 🚀 Join Business of Tech PlusGet exclusive access to investigative reports, vendor analysis, leadership briefings, and more.👉 https://businessof.tech/plus 🎧 Subscribe to the Business of TechWant the show on your favorite podcast app or prefer the written versions of each story?📲 https://www.businessof.tech/subscribe 📰 Story Links & SourcesLooking for the links from today’s stories?Every episode script — with full source links — is posted at:🌐 https://www.businessof.tech 🎙 Want to Be a Guest?Pitch your story or appear on Business of Tech: Daily 10-Minute IT Services Insights:💬 https://www.podmatch.com/hostdetailpreview/businessoftech 🔗 Follow Business of Tech LinkedIn: https://www.linkedin.com/company/28908079YouTube: https://youtube.com/mspradioBluesky: https://bsky.app/profile/businessof.techInstagram: https://www.instagram.com/mspradioTikTok: https://www.tiktok.com/@businessoftechFacebook: https://www.facebook.com/mspradionews Hosted by Simplecast, an AdsWizz company. See pcm.adswizz.com for information about our collection and use of personal data for advertising.

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