Walter Himmel
Emergency physician and educator offering practical communication and conflict-resolution strategies for difficult patients in the ED; provides negotiation-based techniques and leadership-focused guidance in the episode.
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Sep 30, 2014 • 1h 7min
Episode 51 Effective Patient Communication – Managing Difficult Patients
Dr. Jean-Pierre Champagne, emergency physician who focuses on breaking bad news and discharge communication. Dr. Walter Himmel, emergency physician and educator with negotiation and conflict-resolution techniques. They discuss calming and de-escalating agitated or hostile patients, nonverbal and scripted phrases to defuse anger, when to withdraw for safety, using SPIKES for bad news, and teach-back for clear discharge instructions.
