Tom Van Hoey, from District09, and Yalenka Mariën, from Knight Moves, delve into the vital topic of digital inclusion in Flanders. They discuss the 'E-inclusion by Design' initiative, emphasizing small-scale experiments to enhance accessibility. The conversation highlights the necessity of user-centered approaches and the role of collaboration among city officials. Insights into their innovative escape game promote user-friendly services, showcasing how storytelling can drive sustained engagement and meaningful change in local governance.
